Tools for business analysis

Dear All,
I work as an IT business analyst in the retail domain (IS retail), currently I do not use any tools in my routine day to day work when gathering business requirements except for VISIO for process mapping.
I seek guidance regarding the tools available, its importance to my career and access to learning material or any other details that may be of use.
In short, how can I improve my competency in this field of business analysis?
Looking fwd for replies at the earliest
Thanks.

Arun,
Your role as a IT business analyst in the retail domain has a suite of tools and activities to work on to improve the performance of your team, organisation and process.
You are responsible for the business process improvement in your organisation ! In a more quality language, I would rather call it continual improvement.
You should become a Business Proces Expert (BPX) and this role should evolve (has evolved) from Business Analyst and has strong focus on tools, technology and implementation methodology.
Business Analysts used to focus on one application like SAP R/3 before, however today, in SAP NetWeaver, they need to understand many more components, need to implement end-to-end processes that run across multiple systems and between your partners.
There are more tools and that are listed below:
1) SAP Solution Manager
2) SAP Exchange Infrastructure ( eg.,Business Process modeling )
3) Visual Composer (build analytics) MDM (Master Data Management)
4) ARIS for Netweaver, toolset from IDS Scheer for achieving process orientation
You should assess your technical capabilities and fill in the holes (that more interest you) with some targeted training in NetWeaver, Composite Application Framework or Visual Composer.
Hope this helps
Cheers
Senthil

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