Tools for sending tickets

Hi sap gurus,
can any body explain which tools normally companies are using for sending sap tickets?

hi ravi,
remady tool normaly; used by the companyes to track the tisckets,
assaign me points if really i help u.
raja sekhar.a

Similar Messages

Tool for managing tickets from client

hi,
My Client has implemented SAP in June 2013.And soon after go live they have outsourced 100% work to some agency.
Now problem is that that agency dont have any tool to manage the requests which they are getting from the cleint to process in SAP.
All the Accounts payable ,Gl enteries,PO,GR,MIRO all these kind of transactions that outourced agency is doing.They are getting emails in oulook from the client saying "please process PO" with attached details,likewise for all other processes.
Using outlook is littele wierd because its big team of 50 people.If 50 people will use one oulook then that will hamer the efficiency and effect SLA's.
Can anybody suggest some local tool to be used by this agency so that they perform in a better way.
Solution Manager and HPQC are not perfect fir for this kind of scenario.
Awaiting for the replies.
Regards,
DS

Hi Deepa
You can go for HPSM tool.
About HPSM Tool:
HP Service Manager is scalable, robust software that’s core to the HP IT Service Management (ITSM) solution with incident, change, and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manger enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud.
Best Regards,
Avinash Gholap

IWeb is not working for sending podcasts to iTunes, so I need a new web building tool. What is the closest thing to iWeb that I can use, which also supports podcasts?

iWeb is not working for sending podcasts to iTunes, so I need a new web building tool. What is the closest thing to iWeb that I can use, which also supports podcasts?

There's no reason you can't go on using iWeb for this - with iWeb '08 you have to publish to a local folder (i.e. on your Mac) and then upload the contents of the folder (not the folder itself) to your hosting service: and you have to make sure you enter the new URL in the Publish information or the feed won't work properly; this done, an iWeb podcast should work fine.
Of course there is still the problem that iWeb is not supported and sooner or later a system upgrade may break it. You could look at RapidWeaver: you can make podcasts with that, though the last time I looked into that - which was admittedly some time back - I didn't feel it was ideal for this. There are lots of other podcast creation programs or services around. WordPress is OK but it may be a bit of a steep learning curve: Libsyn is an online service that seems to work reliably. Blogger writes messy feeds but does usually work. Podcast Maker used to work well - I used it myself a few years back - but it rather looks as if it's gone moribund and it may not be reliable with Lion/Mountain Lion, so you would want to check into that.

A tool for editing javadoc in .java files

Hi
i am looking for a tool that can be use for editing the javadoc in the .java files. it should edit constructors, methods and fields.
if you know such tool please send me a link.
Regards
y.l.

We list some standalone solutions on the Javadoc FAQ.
(I have not tried any of these)
http://java.sun.com/j2se/javadoc/faq/index.html#G
- Utility for writing doc comments: Doc+.
- Tool that simplifies the process of writing doc comments: DocWiz.
- Tool for generating formated Javadoc comments: CommentMaster.
- Tool for editing Javadoc comments using a word processor-like view: XMLmind XML Editor.
-Doug Kramer
Javadoc team

Alias for Sender SOAP Adapter URL

When I create a web service for an o/b interface using the wizard, I need to give the URL of the pattern
http://<host:<port>/XISOAPAdapter/MessageServlet?channel=<party>:<service>:<channel>
Looking at the URL, I think there is servlet that is processing the incoming SOAP messages based on the parameter (channel) and adding the SOAP Header for Sender Service, Sender Interface from that channel before sending it to IE.
Is there anyway to create aliases for these URLs so that I can have distinct URL for each interface eg. http://<host:<port>/DeliveryConfirmation, http://<host:<port>/InvoiceCheck etc?
I need to publish web services in custom-built UDDI tool which expects the URLs to be unique. (This uniqueness should not based on the parameter 'channel'). UDDI tool expects the part of the URL before '?' to be unique, which is not in my case. So, I'm thinking of aliases.
Did anyone create Alias for sender SOAP adapter URL?
I appreciate your inputs on this.
thx
praveen

Stefan,
Creating an alias like (http://<host:<port>/DeliveryConfirmation) for each web service makes the end Point URL (http://<host:<port>/DeliveryConfirmation?channel=<party>:<service>:<channel>) unique and my custom-built UDDI server would allow it.
In this case, all the aliases would be for the same context path '/XISOAPAdapter/MessageServlet', right?
I see the following on the help page.
Prerequisites
You must first have the J2EE Web applications deployed so that their aliases are added to the list of available application aliases. Then you can decide which one to remove from it.
Do I need to deploy any J2EE Web Application here?
I'm thinking that since 'XISOAPAdapter/MessageServlet' is already deployed, I just have to create a various aliases for it.
I highly appreciate your inputs.
thx
praveen

Tools for SAP development work management?

Hi fellow SAP developers!
As you know, in a big software company the management of development work can be a challenge. Everyone should be able to see quickly who is doing what, who is available for new work, how did some old requests get solved and where is their documentation. We are talking about more than just some simple ticket management system here. It would be a central repository and work management tool for years to come.
I am interested to hear some suggestions for good tools that can be used for development work management in SAP world.
- It should be a tool where development requests can be input, reviewed, approved, documented and stored.
- It should support storing attachments
- It should support a project structure, under which the development items are created.
- It should be searchable and have different views to the development requests (for example by project, request raiser, developer, status etc.)
- It should have some kind of approval system or workflow.
- It should also support email notifications when the status or person assignment changes.
- It should run on large corporate network (accessible in intranet, perhaps via browser).
- A nice bonus would be a mobile client access for urgent cases
I'm keen to hear any proposals, even if not all the points in the wishlist are fullfilled
I'm interested to hear any comments on your exeperiences on various work management tools. What worked and what not?

Well, a SAP based product would be efficient as it is integrated and there would be no need for additional licenses etc.
I have to investigate the Solution manager offerings more, if that indeed could handle this task. Have you got any further information or experience?
Rally sounds interesting as well! Are there any other tools like that, proven good in SAP development?
For simply using Abap workbench, I'm afraid that is not good enough for what I'm after. How would you manage for example work queues, project based issue views and extensive solution documentation with it? And everything would have to be searchable and visible for also for non-technical managers who do not log in to SAP.

Inbound for Service ticket creation

Dear all,
An inbound FM being triggered for Service ticket creation which those info are coming from legacy system.
My requirement is, at the end of the inbound processing, i need to send back the newly created SAP ticket number back to legacy.
I found that during the Inbound FM execution, it just hold a new GUID where the actual ticket number has not been determined/populated yet (i noticed, actual SAP ticket number will only be populated after the execution of Inbound FM). For this case, i can not get the new SAP ticket number send back to legacy during the Inbound processing.
Do you have any ideas on how can i get the newly created SAP ticket number during the Inbound FM execution?
Your comments are highly appreaciated.
Thanks in advance.

cud u plz tell me function module ur using for inbound process for creating service ticket..
thanks in advance ..

CO_TXT_OUTBINDING_NOT_FOUND and No receiver agreement found for Sender

Hi,
I had imported an RFC in to two different SWCV. In ID I'm able to see the RFC interface listed under one of the business systems but not in the other. Please help me out with this.
When i tested the scenario i got this error.
<?xml version="1.0" encoding="UTF-8" standalone="yes" ?>
- 
- <SAP:Error xmlns:SAP="http://sap.com/xi/XI/Message/30" xmlns:SOAP="http://schemas.xmlsoap.org/soap/envelope/" SOAP:mustUnderstand="">
<SAP:Category>XIServer</SAP:Category>
<SAP:Code area="OUTBINDING">CO_TXT_OUTBINDING_NOT_FOUND</SAP:Code>
<SAP:P1>-WB_APDRP_DEV_ISU_200</SAP:P1>
<SAP:P2>-WB_APDRP_DEV_CCC,urn:sap-com:document:sap:rfc:functions.ZPI_CONSUMER_PAYMENT_BILL_DATA</SAP:P2>
<SAP:P3 />
<SAP:P4 />
<SAP:AdditionalText />
<SAP:ApplicationFaultMessage namespace="" />
<SAP:Stack>No receiver agreement found for sender -WB_APDRP_DEV_ISU_200 to receiver -WB_APDRP_DEV_CCC,urn:sap-com:document:sap:rfc:functions.ZPI_CONSUMER_PAYMENT_BILL_DATA</SAP:Stack>
<SAP:Retry>M</SAP:Retry>
</SAP:Error>
I cleared the cache using SXI_CACHE and http://Server Name:Port/CPACache/refresh?mode=full and still got this error. Can someone explain me about this..
Regards
Satt

Hi ,
This error generally Comes when aggrements are Not There in ID.
1. Check if all the Objects in ID are activated.
2. First test your Configuration Objects IN ID Only ( Tools - test Configuration )
if this gets Successful , Please tell...
Regards
Prabhat Sharma.

We 19 rest tool for idoc processing

hi to all abap gurus
i heard that we19 is test tool for idoc proceesing and it is also also used for idoc deletion .
may i know what is idoc testing why it is required . can u pls explain n in detail ?
and so many options are there in we19 tcode like inbound function module .
and tell me how to create idoc dynamically and send to the other system by using we 19 tool
thanksssss in adavance

Intermediate Document
An IDoc is simply a data container that is used to exchange information between any two processes that can understand the syntax and semantics of the data. IDoc is not a process.
-         IDocs are stored in the database.
-         In the SAP system, IDocs are stored in database tables.
-         IDocs are independent of the sending and receiving systems.
-         IDocs are independent of the direction of data exchange.
Creation of IDOCs
?         Transaction code: WE 30
Defining Segment:
Creating Segment : Tcode - WE31
Creating Message Type : Tcode - we81
Assigning Message type to Idoc type: Tcode - we82
Process
The two processes for IDoc are Outbound Process and Inbound Process.
Outbound Process
When the data is sent out from the system, the process is called Outbound Process and the IDoc is known as Outbound IDoc.
Inbound Process
When the data is coming in, the process is called Inbound Process and the IDoc is known as Inbound IDoc.
Outbound Process (Sending System) Steps :
1) Goto Tcode SALE:
Click on Sending & Receiving Systems à Select Logical Systems
Here Define the Logical Systems à Click on Execute Button
Go for New Entries
1)       System Name : LOG1
Description: Sending System
2)       System Name : LOG2
Description: Receiving System
Press Enter & Save it will ask for Request if you want new request create new request or press continue for transferring the objects.
Assigning Client to the Logical System:
Select Assign Client to Logical Systems -à Execute
Ø      100 à Double click on this and give the following information
           Client                   : Sending System
           City                      : Chennai
           Logical System    : LOG1
            Currency                   :
            Client role                  :
Ø      250 à Double click on this and give the following information
Client                     : Receiving System
City                        :
Logical System    : LOG2
Save this Data.
Step 2) For RFC Creation:
-         Goto Tcode SM59 à Select R/3 Connects
Click on create Button
RFC Destination Name should be same as partner's logical system name and case sensitive to create the ports automatically while generating the partner profiles
Give the information for required fields:
RFC Destination    : LOG2
Connection type     : 3
Target Host              : sappdc.wipro.com
System No              : 00
Client                       : 210
User                            : Login user name
Password                   :
Save this & Test it and Remote Login
Step 3) Goto Tcode BD64: - Click on the change button
Click on the create model view
Short Text: model view
Technical Name: LMOD
Save this & press ok
Select just created model view
Name: "LMOD"
Goto add message type
Model Name : LMOD
Sender           : LOG1
Receiver          : LOG2
Message type: ZAZHARMESS
Save and press Enter.
4) Goto Tcode BD82:
Give Model View   : LMOD
Partner system      : LOG2
Execute this by pressing F8
It will gives you sending system port No: A00000000089 (Like)
5) Goto Tcode BD64:
Select the model view
Goto à Edit à model view à Distribute
Press ok & Press Enter.
Run your Zprogram
REPORT ZIDOC1                             .
DATA: Begin of imara occurs 0,
matnr like mara-matnr,
mtart like mara-mtart,
end of imara.
DATA: wamas_con LIKE edidc,
imas_data LIKE edidd OCCURS 0 WITH HEADER LINE,
icom_con LIKE edidc OCCURS 0 WITH HEADER LINE.
PARAMETERS: e_matnr LIKE mara-matnr,
e_msgtyp LIKE edidc-mestyp,
e_rcvprn LIKE edidc-rcvprn.
retrive app. data from DB
SELECT matnr mtart FROM mara INTO TABLE imara WHERE
matnr = e_matnr.
*Master idoc control record
wamas_con-rcvprt = 'LS'.
wamas_con-rcvprn = e_rcvprn.
wamas_con-idoctp = 'ZAZHARIDOC'.
wamas_con-mestyp = e_msgtyp.
master idoc data records
LOOP AT imara.
imas_data-segnam = 'ZAZHARSEG'.
move imara to imas_data-sdata .
APPEND imas_data.
ENDLOOP.
CALL FUNCTION 'MASTER_IDOC_DISTRIBUTE'
EXPORTING
master_idoc_control = wamas_con
TABLES
communication_idoc_control = icom_con
master_idoc_data = imas_data
COMMIT WORK.
6) Verifying Transfer of IDOCs Tcode - we05
ALE/IDOC Status Codes (outbound):
01    à IDoc Added
30 à IDoc ready for dispatch
29 à Error in ALE service Layer
12 à Dispatch ok
      03 à Data passed to port ok.
Inbound Process (Receiving System) Steps:
Do the same step as you did in sending system
ü      Creating IDoc
ü      Defining the Segment
ü      Creating Message Type
ü      Assigning the Message Type
ü      Defining the Logical System
ü      Assigning the Logical System
ü      Creating the Distribution Model
Goto Tcode - we57:
Assign function module to IDoc type
Module: Function module
Basic type:
Message type:
Direction: 2 (inbound)
Creating Inbound process code - we42
Verifying Idoc List Tcode - we05
ALE/IDOC Status Codes (Inbound):
50 à IDoc Added
51 à Application Document not posted
64 à IDoc ready to be transferred to application
62 à IDoc passed to application
53 à Application Document posted
Useful transactions for IDocs
BD87 : Status Monitor for ALE Messages
SALE : Display ALE Customizing
WE02 : Display IDoc
WE05 : IDoc Lists
WE09 : Search for IDoc in Database
WE19 : Test tool
Check this link,
https://www.sdn.sap.com/irj/sdn/wiki?path=/display/home/step%2bby%2bstep%2bprocedure%2bfor%2bcreation%2bof%2bidoc

Identity Preference Tool for Keychain

My office is moving to a CAC-only log-in system, and I'm developing some tools and procedures to get our Mac users compliant with this new system.
I've managed to get compliance on all Macs running 10.5.x, but for Macs running 10.4.x, we need to be able to create some Identity Preferences for our web-based VPN sites.
I read in the message below that Shawn Geddis has a tool for manually creating Identity Preferences in 10.4.x:
http://lists.apple.com/archives/Fed-talk/2007/Nov/msg00045.html
Does anyone know how I can get a copy of that tool? The links I've found don't work:
Bad Link - http://web.mac.com/geddis/
Thank you.

Hi TRON,
Did you try the email addy at that link...
Request
If anyone is willing to send me email (to: *geddis [at] *** [dot] com)* directly stating the following which you can gather from the System Profiler Report, it would be greatly appreciated.

CM Tool for Forte

Hello all,
We are in the process of evaluating software Configuration
Management tool, named Perforce. We are exploring the possibility of using
it for Forte based projects too. Is anyone out there have currently using
this tool with Forte, or have any experience with the possibility of using
any CM tool with Forte development.
Any input in this regard will be greatly appreciated.
Thanks,
Charu.

Text based configuration management
Scripts to export/import
Repository creation tools from frozen source set (taken out of CM)
And policies to force users to checkout a full plan (for locking reasons)
when having to change a single class.
There's still the issue where stuff is checked out in CM and as well
in the workshop => inconsistency risk
Cheers,
j-paul
-----Message d'origine-----
De: Krish and Forte [mailto:fkrish56hotmail.com]
Date: mardi 2 mai 2000 17:31
À: forte-userslists.xpedior.com
Objet: Re: (forte-users) CM Tool for Forte
Hi,
Just Curious to know how everybody are maintaining different
versions of the
Forte project.
Forte itself provides us with the Team development and cross platform
development features. All we need is Version Controlling.
I presume we wont be maintaining different versions of each
"Forte Project"
in the Version Control.( A Project in Forte will definitely contain more
than 1 Forte Project). If we do this, we need to maintain a chart
of which
version of Forte Project works with another Forte Project and it is messy.
The other way is to baseline the Development Repository itself in the
Version Control. This works fine. But once the repository starts
growing, I
am not sure of the version control software handling GB sized files.
Any IDEAS?
Thanx
Krishna
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Need Extended Version of JCO Pool Viewer Tool for SSO Expiration Problem

Hi, SDN Fellow.
When we are running some of our Web Dynpro application, it ran into this error". Cannot create JCOClientConnection for Logical System XXXXX_WD_MODELDATA_DEST - Model class xxxxx. The SSO ticket needed for authentication to XXXXX_WD_MODELDATA_DEST has expired. Close all applications and lofon anew!"
We have researched on this error, and find that the optimal fix is to upgrade to SP12, then use the Assertion Ticket. But we are currently not ready to apply SP12 from SP11 yet.
I have read about SAP Note 1130191 - JCO Pool Viewer Tool for SSO Expiration Problem.
For workaround fix, we decided to try out Extended Version of JCO Pool Viewer Tool to clear the cache when this error occurs.
The note did not mention where can I get the tool. I remembered I read a blog on this tool too, but could not recall the blog link. Can anyone guide me where can I get this tool?
Thanks,
Kent

Hi Cui,
Navigate to Content Admin-> Web Dynpro-> SAP.COM space in left navigation area.
There you can find the EAR/WAR file for this tool, open it and click on run.
Now it will show you list of threads which are faulty, you can remove the faulty thread from this list.
So no server restart is needed in case of one thread failure.
If you are not able to get this tool, I will mail it to your ID.
regards
Kedar Kulkarni
Reward points for useful answers
Edited by: Kedar Kulkarni on Jun 18, 2008 2:58 PM

Tools for creating executables

I am on a look out for a installation development tool for windows.
Requirements :Should be easy to use and update for patch release. It should automatically create desktop icons, do any registry entries if reqd, automatically install and launch JVM.
I think most of you who develop applications in java must be using some or the other tool for creating executables. So can you send me some suggestions on products avaliable and their popularity.

Thanx for your response. I will go thro' that site

Want help in deciding the software tools for my project...

Hi,
i have chosen to do a project scheduler in a client server environment for my final year project..Since i am new to java i am confused in choosing the appropriate software tools for my project.. can you please suggest me which all software tools for e.g for developing the front end will i need to use for my project..
thanking you in advance...

Of course web servers and web clients can be on different machines. That's how the web works. Your browser (the web client) connects to Google's web server, when you use Google.
And when it does so, it does it by opening a socket (TCP, as opposed to UDP, by the way) and sending information in the format that the HTTP protocol specifies. Generally speaking, if you can connect to a given machine with a raw socket, you can also connect using HTTP (which is just a socket with some particular stuff going over it). The only difference is if there's a firewall or the like sitting between the two hosts... but that'll be an issue regardless, and anyway HTTP is as likely to be let through a firewall as anything these days.
If you can use the HTTP stuff provided in the JDK or in add-on libraries, you'll be saving yourself a lot of trouble with the low-level stuff. Unless the point of this project is to learn the low-level stuff, you're probably better off just going with HTTP.

Full Automatic Operation Tool for Windows Applications (ShareWare )

Hi, FORTE users.
May I introduce my client GUI test utility FIST.
I'm an author of FIST.
FIST is a Full Automatic Operation Tool for Windows Applications ( ShareWare )
Windows95/98/NT compatible GUI robot
ENGLISH PAGE :
http://www.ask.ne.jp/~a800/index3.html
Also.I have uploaded Simtel.Net and Shareware.com
JAPANESE PAGE :
http://www.ask.ne.jp/~a800/index2.html
Also.I have uploaded vector.co.jp
Aplicable to all cases as follows:
Initializing a network configuration automatically such as
TCP/IP configuration dialogues.
Handling GUI applications seamlessly.
You can have FIST run a GUI installer of your distributed
clients' new version software remotely.
Demonstrating your new GUI software attractively.
Operating Power Point automatically on the international
conference.
Providing smooth description of your product on your
mobile PC in your client's office.
Sending/Receiving mail automatically
Schedule playing of a musical instrument.
For any other unmanned PC operation
FIST has numerous batch commands and automatic
filename generator
Improving efficency of your software production line
Automatic System shutdown and Power off available
Needless programing ability
FIST is so small size and portable
You can gain FIST click below.
Download FIST (93KB)

Hi, FORTE users.
May I introduce my client GUI test utility FIST.
I'm an author of FIST.
FIST is a Full Automatic Operation Tool for Windows Applications ( ShareWare )
Windows95/98/NT compatible GUI robot
ENGLISH PAGE :
http://www.ask.ne.jp/~a800/index3.html
Also.I have uploaded Simtel.Net and Shareware.com
JAPANESE PAGE :
http://www.ask.ne.jp/~a800/index2.html
Also.I have uploaded vector.co.jp
Aplicable to all cases as follows:
Initializing a network configuration automatically such as
TCP/IP configuration dialogues.
Handling GUI applications seamlessly.
You can have FIST run a GUI installer of your distributed
clients' new version software remotely.
Demonstrating your new GUI software attractively.
Operating Power Point automatically on the international
conference.
Providing smooth description of your product on your
mobile PC in your client's office.
Sending/Receiving mail automatically
Schedule playing of a musical instrument.
For any other unmanned PC operation
FIST has numerous batch commands and automatic
filename generator
Improving efficency of your software production line
Automatic System shutdown and Power off available
Needless programing ability
FIST is so small size and portable
You can gain FIST click below.
Download FIST (93KB)

Tools for sending tickets

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