Tools/Options/Submit crash reports always is selected. Why?

1. run mozilla
2. select tools
3. select options
4. select advanced
5. uncheck check box "Submit crash reports"
6. select button "OK"

Since I installed Firefox yesterday, I have encountered several instances of what are obviously annoying _bugs_ of this sort. The answer ALWAYS seems to be "There's an Add-On for that!" - when there is even an answer at all.
In my opinion, any browser which is so apparently laden with bugs and is so dysfunctional "out of the box" is simply not ready for prime time...
With all of its flaws, Internet Explorer never seemed so outright *cheesy*, and I'm beginning to wonder just what all the hype from Firefox Fanboys/grrls is all about.
I'm about *THIS* close to uninstalling this farcical attempt at a browser and just putting up with IE's problems. The devil I know is at least professional; this clownware seems to have missed that basic point.

Similar Messages

  • Bad HELP: "submit crash report" no longer an option (3.6.6 linux)

    the edit/preferences/generl panel does not contain an option: submit crash reports. HELP screens say it is present "above 3.4.4". False.

    You have the Ubuntu build of Firefox which has crash reporting disabled. The official Mozilla build from http://www.mozilla.com/firefox/ does have crash reporting (however it doesn't integrate with your operating system as well).

  • Firefox repeatedly says "NOT RESPONDING"...I go into Tools, Options, UNCHECK Submit Crash Reports, but it ALWAYS appears CHECKED...WHAT GIVES???

    It doesn't usually CRASH completely, but repeatedly says NOT RESPONDING!!!...why doesn't the dam SUBMIT CRASH REPORT stay UNCHECKED when I repeatedly REMOVE it???

    qwerty007 wrote:
    Things have taken a turn for the worse! My system won't even boot up at now. I just get a grey screen with the apple logo. If I try restarting with the option key, it beeps and the fans whirl. I phoned an Apple servicer and they said sounds like a new hard disc is needed.
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    I can't believe my misfortune just from upgrading a couple of softwares, especially after I tried so hard to avoid having to upgrade, and then did my due diligence to unsure compatibility. DO I have any recourse to either of the resellers of the upgrades?
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  • Cannot select the "submit crash reports" in the Options-Advanced-General box: the tick in the box is absent on restart

    Cannot select the "submit crash reports" in the Options-Advanced-General box: the tick in the box is absent on restart

    See:
    *http://kb.mozillazine.org/Breakpad#Mozilla_Crash_Reporter
    You can check if you have write permission for this registry key:
    *HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport

  • Why does the checkmark for "Submit crash reports" in System Defaults always reappear after I remove it?

    I keep trying to remove this check, but it always come back on its own.

    Thank you for the reply, but none of those suggestions apply/or work. This is only a single preference that's not being saved. There is not a user.js file, but a prefs.js file and there is not an entry for crash reports on/off in it. These seems like a bug in Firefox, as the checkbox for the "Submit crash report" toggles back on the instant the dialog is closed, then reopened. In other words, just this one option is not saved. Any other options are saved when changed.

  • Submit Crash Report option not working in FireFox 7

    I am unable to save Submit Crash Reports under Options > Advanced > System Defaults. I am using FireFox 7 and all my plugins are updated.
    Again on clicking Get Add-Ons under Options > General > Manage Add-Ons, my FF 7 crashes with no report going to Mozilla as Submit Crash Reports option does not work.
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    I have had this same problem (cannot save "Submit Crash Report" option) since 26 Jun in previous Mac versions. I have tried to submit a Capture Data to Mac tech support (including screen prints) but have been told the tech I was working with is no longer in tech support, and to please do not submit Capture Data.
    I don't know how long this has been problem in Mac version, but I only noticed it around 26 June.
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  • Unable to submit crash reports

    I have just installed FF15.0.1 and have had numerous abrupt closures for no apparent reasons. I select in Tools - Advanced the ' submit crash reports' option and select OK, but when I go back the option is unselected, so, of course, none of my crashes are being reported. Any help would be appreciated.

    You can check this registry key with the registry editor and change the value to 1
    *HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD value = 0/1
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    See also:
    *http://kb.mozillazine.org/Firefox_crashes
    *https://support.mozilla.org/kb/Firefox+crashes

  • Not able to disable submit crash report since the box gets checked automatically.

    I uncheck the box of'' submit crash reports'' and click OK. When I check it (Tools - Options), the box is checked again automatically.

    Problem fixed -- found info in another thread. Needed to clear the print cache.

  • Unable to Disable 'Submit Crash Reports'

    Under Option > Advanced I am unable to uncheck "Submit Crash Reports". Every time I uncheck it rechecks itself.
    I tried launch Firefox as a administrator and unchecking it, but it doesn't stick.
    Does anyone know if there's a .ini file or registry entry that I can change manually?

    Good point on incremental updates I added a Environmental User Variable instead, as per info listed here:
    http://kb.mozillazine.org/Breakpad
    and here:
    https://developer.mozilla.org/en/Environment_variables_affecting_crash_reporting
    But does that disable the plugin crash reporter too? Or only the crash reporter for when the entire app crashes?
    Because what I'm reading the one in Options>Advanced is for plugin crashes.

  • Crash after logging in, how to submit crash report?

    A little while ago, I tried to login in to my laptop.  As my account was coming up (desktop picture, desktop icons, a few apps, some of the extensions in the upper right, etc) the screen went blue and I was returned to the login window.  According to my neice this had been happening all day with her account as well.
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    Chris

    If you want to report this issue to Apple's engineering, send a bug report or an enhancement request via its Bug Reporter system. To do this, join the Mac Developer Program—it's free and available for all Mac users and gets you a look at some development software. Since you already have an Apple username/ID, use that. Once a member, go to Apple BugReporter and file your bug report or enhancement request. You'll get a response and a follow-up number; thus, starting a dialog with engineering.

  • I can't open FF, mozilla crasher reporter always pops in

    after installing windows update for 2 hours FF won't open..
    Add-ons: {3f963a5b-e555-4543-90e2-c3908898db71}:8.5.0.429,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:4.6.1,{671c8440-f787-11dc-95ff-0800200c9a66}:2.0.2,[email protected]:1.9.6.4,{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{AE93811A-5C9A-4d34-8462-F7B864FC4696}:3.63,{97c7d43c-4182-49b8-9b04-b78fed89d7fb}:1.2.3,seostatus@rubyweb:1.5.7,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8
    BuildID: 20100722155716
    CrashTime: 1280999715
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1280983986
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 891
    StartupTime: 1280999668
    Theme: classic/1.0
    Throttleable: 1
    URL: about:blank
    Vendor: Mozilla
    Version: 3.6.8
    This report also contains technical information about the state of the application when it crashed.

    That detail information isn't helpful unfortunately.
    Can you get the crash report(s) and paste them here? See https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox
    Also see if Firefox will start up in [[Safe Mode]] or a new profile. See [[Managing profiles]]

  • The crash report always appears whenever I start up my PC and open Firefox, it does not appear when I close Firefox.

    Everytime I start up my PC and open Firefox, the crash report will appear. The crash report does not appear subsequently, it only appears when I first open Firefox. I do not seem to have problems when using Firefox otherwise, though I do get new Firefox windows opening and showing me spam.
    == Crash ID(s) ==
    1d19f5b9-25db-4f39-9948-447622100518

    http://crash-stats.mozilla.com/report/index/1d19f5b9-25db-4f39-9948-447622100518
    Norton's Intrusion prevention system is causing the crash. You could try updating Norton. If that doesn't work you could try to disable Norton Intrusion prevention
    [[Troubleshooting extensions and themes]]
    To make sure, you can disable all add-ons in [[Safe Mode]]

  • Got a newcomputer and now firefox crashes alot.always on facebook. why?

    i got a new computer and now firefox crashes hourly. I downloaded the latest version of firefox and now i have windows 7. the crashes always happen in facebook. why does this happen on a new computer? the computer is 3 hours old
    == Crash ID(s) ==
    html body,div,dl,dt,dd,ul,ol,li,h1,h2,h3,h4,h5,h6,pre,code,form,fieldset,legend,input,textarea,p,blockquote,th,td table fieldset,img address,caption,cite,code,dfn,em,strong,th,var li caption,th h1,h2,h3,h4,h5,h6 q:before,q:after abbr,acronym sup sub input,textarea,select input,textarea,select{*font-size:100%}legend body table pre,code,kbd,samp,tt body #ft #doc,#doc2,#doc3,#doc4,.yui-t1,.yui-t2,.yui-t3,.yui-t4,.yui-t5,.yui-t6,.yui-t7 #doc2 #doc3 #doc4 .yui-b .yui-b{_position:static}#yui-main .yui-b #yui-main .yui-t1 #yui-main,.yui-t2 #yui-main,.yui-t3 #yui-main .yui-t4 #yui-main,.yui-t5 #yui-main,.yui-t6 #yui-main .yui-t1 .yui-b .yui-t1 #yui-main .yui-b .yui-t2 .yui-b .yui-t2 #yui-main .yui-b .yui-t3 .yui-b .yui-t3 #yui-main .yui-b .yui-t4 .yui-b .yui-t4 #yui-main .yui-b .yui-t5 .yui-b .yui-t5 #yui-main .yui-b .yui-t6 .yui-b .yui-t6 #yui-main .yui-b .yui-t7 #yui-main .yui-b #yui-main .yui-b .yui-gb .yui-u,.yui-g .yui-gb .yui-u,.yui-gb .yui-g,.yui-gb .yui-gb,.yui-gb .yui-gc,.yui-gb .yui-gd,.yui-gb .yui-ge,.yui-gb .yui-gf,.yui-gc .yui-u,.yui-gc .yui-g,.yui-gd .yui-u .yui-g .yui-u,.yui-g .yui-g,.yui-g .yui-gb,.yui-g .yui-gc,.yui-g .yui-gd,.yui-g .yui-ge,.yui-g .yui-gf,.yui-gc .yui-u,.yui-gd .yui-g,.yui-g .yui-gc .yui-u,.yui-ge .yui-u,.yui-ge .yui-g,.yui-gf .yui-g,.yui-gf .yui-u .yui-g div.first,.yui-gb div.first,.yui-gc div.first,.yui-gd div.first,.yui-ge div.first,.yui-gf div.first,.yui-g .yui-gc div.first,.yui-g .yui-ge div.first,.yui-gc div.first div.first .yui-g .yui-u,.yui-g .yui-g,.yui-g .yui-gb,.yui-g .yui-gc,.yui-g .yui-gd,.yui-g .yui-ge,.yui-g .yui-gf .yui-gb .yui-u,.yui-g .yui-gb .yui-u,.yui-gb .yui-g,.yui-gb .yui-gb,.yui-gb .yui-gc,.yui-gb .yui-gd,.yui-gb .yui-ge,.yui-gb .yui-gf,.yui-gc .yui-u,.yui-gc .yui-g,.yui-gd .yui-u .yui-gb .yui-u{*margin-left:1.9%;*width:31.9%}.yui-gc div.first,.yui-gd .yui-u .yui-gd div.first .yui-ge div.first,.yui-gf .yui-u .yui-ge .yui-u,.yui-gf div.first .yui-g .yui-gb div.first,.yui-gb div.first,.yui-gc div.first,.yui-gd 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li.sfhover a, #sosmenu li ul li a:hover, #sosmenu ul ul li:hover a, #sosmenu ul li.sfhover a, #sosmenu ul ul li.sfhover a div.tocnav #tocnavicons #tocnavaddpage #tocnavlinks #tocnavlinks a ul.toc ul.toc * .clearfix:after .floatlist .floatlist li div.article div.articletopline div.articletitle span.titlea div.articlesubtitle div.articleheading div.articleheadingtext img.topicimage,img.articleimagenofloat,img.articleimage img.articleimagefloat img.articleimage div.articletrailer .wikitopline div.articlebody div.articlesource div.blogheading div.blogtitle div.blogdesc div.bloginfo div.blogtools .blogpost div.posthead .postinfo span.posthead div.posthead h2 div.post div.postbody div.postfooter #post_header .author, #post_header .posted-text #post_header .author #post_header .posted-text body.tiki_forums table.normal div.forumtoolbar td.threadsevenl td.threadsevenr td.threadsoddl td.threadsoddr table.threads td.threadseparator td.forumtoolbar .toolbarlink .forumvotelink table.commentinfo #comzone #comzoneopen span.commentstitle h2.thread-title .postbody-title small #thread-actions .post.odd, .post.odd .postfooter,td.odd .post, .post .postfooter .post .top_post .post .post .author .post .author_info .icons .actions .post .author_post_info_on .post .author_post_info_by .post .author_post_info_by a i .author_posts .commentStyle_headers .author_info .post .content .actions .post .content .actions a .post .postbody .content .post .posted-text, .post .author .post .posted-text .post .posted-text p, .post_preview p .post .posted-text h3 .post .postbody .attachments .post .postbody .attachments img .post .postfooter .actions, .post .postfooter .status .post .postfooter .post .inner>.postfooter .post .contribution .post .avatar .post .avatar img #editpost2 #commentshelp #commentshelp h3 #commentshelp p #commentshelp p small .post-comment-actions .post-comment-actions #watch_thread .post-comment-actions-label .post-comment-actions img .post-comment-yourname 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.author_info .icons .post .author_info .icons .actions .post .postbody .content .post .postbody .attachments .post .postbody .attachments img .post .postfooter .actions, .post .postfooter .status .post .postfooter .status .post .inner>.postfooter .post .contribution .sub_comment .sub_comment_area .forum_actions .actions #comments-search .forum_actions .actions .action .forum_actions .headers .forum_actions .headers .title .forum_actions .headers .infos .thread_pagination .nb_replies .post_preview .post .postbody .signature .mini .openid_url #newtofirefox,#frontmenu #mostpopular .morearticles,.tbsupport .toclevel-1 .toclevel-2 .toclevel-3 .toclevel-4 .toclevel-5 .toclevel-6 .wikitext .wikitext h2 .wikitext>h2:first-child .wikitext h3, .wikitext h4, .wikitext h5 .wikitext h3 a,:link a:visited,:visited a:hover,:link:hover,:visited:hover a:active,:link:active,:link:active #c1c2 #c1c2 #wrapper #c1c2 #wrapper #col1.marginleft #c1c2 #wrapper #col1.marginright{}#col1 .content .marginright 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a.freetag_3:hover a.freetag_4 a.freetag_4:hover a.freetag_5 a.freetag_5:hover a.freetag_6 a.freetag_6:hover a.freetag_7 a.freetag_7:hover div.freetags_page{}input [name=tag] input [id="tagBox"]:hover table.freetagstable td.freetagstable div.advancedsearchform div.resultspagelinks a.neatlink .current_page a.neatlink.active a.blacklink,a.blacklink:hover div.resultspagelinkstop{}div.searchpage div.searchtitle div.searchtitle span.resultsinfo div.oneresult a.searchresultlink a.blacklink div.searchresults a.neatlink label.polllabel div.categoryinset .categoryinset a div.split .morcego_embedded div#ajaxLoading .tellafriend .highlight_word_0 .highlight_word_1 .highlight_word_2 .highlight_word_3 .highlight_word_4 .navbar .openid_url .current_page .wikitext p div.pollarea div#translation_critical_alert div.thread-solution div.searchform form #advanced label, div.searchform form #advanced select div.searchform form #advanced #advanced-type label, div.searchform form #advanced #advanced-type input div.searchform form #advanced #advanced-type table#author_date_solution td#author_mark_as_solution form tr input form tr td form#editpageform tr form#editpageform tr table tr form table.normal td.heading form table.normal button#login-button .top-notify,.bottom-notify .pagelist-wrapper .pagelist-table .pagelist-title .pagelist-table tr .pagelist-table td .pagelist-table .odd .pagelist-status .pagelist-needs-review,.pagelist-draft,.pagelist-needs-updating .pagelist-translated .pagelist-needs-translation,.pagelist-unknown .pagelist-page .listprogress-progress .listprogress-progress span .listprogress-progress em .listprogress-status #mod-freetags_current input[name=tags] select#switch-language .process-running .top-notify p .screencast-thumbnail .screencast-input-wrapper .screencast-input-label .screencast-player-close .screencast-player-msg .screencast-player-msg:hover .screencast-no-alt .screencast-no-preview .screencast-thumb-text .screencast-thumb-text:hover 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    == Troubleshooting information ==
    adobe is the only extension i have right now
    html body,div,dl,dt,dd,ul,ol,li,h1,h2,h3,h4,h5,h6,pre,code,form,fieldset,legend,input,textarea,p,blockquote,th,td table fieldset,img address,caption,cite,code,dfn,em,strong,th,var li caption,th h1,h2,h3,h4,h5,h6 q:before,q:after abbr,acronym sup sub input,textarea,select input,textarea,select{*font-size:100%}legend body table pre,code,kbd,samp,tt body #ft #doc,#doc2,#doc3,#doc4,.yui-t1,.yui-t2,.yui-t3,.yui-t4,.yui-t5,.yui-t6,.yui-t7 #doc2 #doc3 #doc4 .yui-b .yui-b{_position:static}#yui-main .yui-b #yui-main .yui-t1 #yui-main,.yui-t2 #yui-main,.yui-t3 #yui-main .yui-t4 #yui-main,.yui-t5 #yui-main,.yui-t6 #yui-main .yui-t1 .yui-b .yui-t1 #yui-main .yui-b .yui-t2 .yui-b .yui-t2 #yui-main .yui-b .yui-t3 .yui-b .yui-t3 #yui-main .yui-b .yui-t4 .yui-b .yui-t4 #yui-main .yui-b .yui-t5 .yui-b .yui-t5 #yui-main .yui-b .yui-t6 .yui-b .yui-t6 #yui-main .yui-b .yui-t7 #yui-main .yui-b #yui-main .yui-b .yui-gb .yui-u,.yui-g .yui-gb .yui-u,.yui-gb .yui-g,.yui-gb .yui-gb,.yui-gb .yui-gc,.yui-gb 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.yui-gf .yui-g .yui-gb .yui-ge div.yui-u,.yui-gb .yui-gf div.yui-u .yui-gb .yui-ge div.first,.yui-gb .yui-gf div.first .yui-gb .yui-ge .yui-u,.yui-gb .yui-gf div.first{*width:24%;_width:20%}.yui-gb .yui-ge div.first,.yui-gb .yui-gf .yui-u{*width:73.5%;_width:65.5%}.yui-ge div.first .yui-gd .yui-u .yui-ge div.first .yui-gd div.first #bd:after,.yui-g:after,.yui-gb:after,.yui-gc:after,.yui-gd:after,.yui-ge:after,.yui-gf:after #bd,.yui-g,.yui-gb,.yui-gc,.yui-gd,.yui-ge,.yui-gf .yui-overlay,.yui-panel-container .yui-panel-container form .mask .mask.block-scrollbars .masked select,.drag select,.hide-select select{_visibility:hidden}.yui-panel-container select{_visibility:inherit}.hide-scrollbars,.hide-scrollbars * .hide-scrollbars select .show-scrollbars .yui-panel-container.show-scrollbars,.yui-tt.show-scrollbars .yui-panel-container.show-scrollbars .underlay,.yui-tt.show-scrollbars .yui-tt-shadow .yui-panel-container.shadow .underlay.yui-force-redraw .yui-effect-fade .underlay .yui-tt-shadow .yui-skin-sam .mask .yui-skin-sam .yui-panel-container .yui-skin-sam .yui-panel .yui-skin-sam .yui-panel .hd,.yui-skin-sam .yui-panel .bd,.yui-skin-sam .yui-panel .ft{*zoom:1;*position:relative;border-style:solid;border-width:0 1px;border-color:#808080;margin:0 -1px}.yui-skin-sam .yui-panel .hd .yui-skin-sam .yui-panel .bd,.yui-skin-sam .yui-panel .ft .yui-skin-sam .yui-panel .hd .yui-skin-sam .yui-panel .bd .yui-skin-sam .yui-panel .ft .yui-skin-sam .yui-panel-container.focused .yui-panel .hd{}.yui-skin-sam .container-close .yui-skin-sam .yui-panel-container .underlay .yui-skin-sam .yui-panel-container.matte .yui-skin-sam .yui-panel-container.shadow{_padding:2px 5px 0 3px}.yui-skin-sam .yui-panel-container.shadow .underlay .yui-skin-sam .yui-dialog .ft .yui-skin-sam .yui-dialog .ft .button-group .yui-skin-sam .yui-dialog .ft button.default .yui-skin-sam .yui-dialog .ft span.default .yui-skin-sam .yui-dialog .ft span.default .first-child .yui-skin-sam .yui-dialog .ft span.default button .yui-skin-sam .yui-simple-dialog .bd .yui-icon .yui-skin-sam .yui-simple-dialog .bd span.blckicon .yui-skin-sam .yui-simple-dialog .bd span.alrticon .yui-skin-sam .yui-simple-dialog .bd span.hlpicon .yui-skin-sam .yui-simple-dialog .bd span.infoicon .yui-skin-sam .yui-simple-dialog .bd span.warnicon .yui-skin-sam .yui-simple-dialog .bd span.tipicon .yui-skin-sam .yui-tt .bd{position:relative;top:0;left:0;z-index:1;color:#000;padding:2px 5px;border-color:#D4C237 #A6982B #A6982B #A6982B;border-width:1px;border-style:so

    Submitted Crash Reports
    Report ID
    Date Submitted
    bp-6ac76d78-f590-4f9e-8a40-e1b112100617 6/17/2010 6:43 PM
    bp-6fe7f0a5-a815-45e3-b0f9-95ad12100617 6/17/2010 6:41 PM

  • Firefox will NOT Open...Crash report appears...WHY?

    AdapterDeviceID: 68a1
    AdapterVendorID: 1002
    Add-ons: [email protected]:0.79,{dc572301-7619-498c-a57d-39143191b318}:0.3.8.5,{BBDA0591-3099-440a-AA10-41764D9DB4DB}:2.0,{B7082FAA-CB62-4872-9106-E42DD88EDE45}:3.3.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0
    AvailableVirtualMemory: 4080922624
    BuildID: 20110318052756
    CrashTime: 1301350093
    EMCheckCompatibility: true
    FramePoisonBase: 00000000f0de0000
    FramePoisonSize: 65536
    InstallTime: 1301336545
    Notes: AdapterVendorID: 1002, AdapterDeviceID: 68a1, AdapterDriverVersion: 8.713.3.3000
    D3D10 Layers? D3D10 Layers-
    ProductName: Firefox
    ReleaseChannel: release
    SecondsSinceLastCrash: 395
    StartupTime: 1301350092
    SystemMemoryUsePercentage: 27
    Theme: classic/1.0
    Throttleable: 1
    TotalVirtualMemory: 4294836224
    Vendor: Mozilla
    Version: 4.0
    Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [UDP/IP] : 2 : 2 :
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
    MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
    RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
    RSVP TCP Service Provider : 2 : 1 :
    RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 2 : 2 :
    This report also contains technical information about

    This was one of my first results on Google searching for this problem, so I thought I should give it a reply now that I can reply from Firefox.
    I'm really not sure what fixed it. One of the pages I read when I was reading about mswsock.dll suggested any issues with it might be caused by spyware or a virus. This seemed likely since I'm running a fresh install of Windows 7 64-bit and had yet to protect it. I downloaded and installed Microsoft Security Essentials, and when I restarted my computer to finalize the install of MSE, Windows updated. When I got back into Windows I immediately started a scan, but the second thing I did was try to open Firefox, which actually opened. So three possible fixes:
    -Merely installing Microsoft Security Essentials. Least likely to have fixed it.
    -Updating Windows. More likely to have fixed it, but still doubtful.
    -Restarting my computer. Most likely to have fixed it. It seems to me that rebooting hasn't been a magic fix since I ran Windows 98, so I often forget to try it, but honestly most of the time that's all a computer needs is to be turned off and on.
    Good luck.

  • Firefox freezes trying to download or save files, Import/Export bookmarks, clicking (Tools) Options (was: Fire Fox crashes in Windows safe mode and in Firefox Safe mode)

    Hi
    XP sp3 4gb ram
    Firefox 6.0.2
    Firefox crashes every time I do any of the following. Then I have to force quit Fire fox.
    If i click a download link on a web page, Firefox freezes the instant I click the link
    ...but Firefox does not freeze if I click a web link on a web page or page navigation link.
    If i go to the Menu bar > Tools > Options, Firefox freezes the instant I select Options from the Tools menu.
    ...but Firefox does not freeze if select any other item from the Tools menu.
    If I go to the Menu bar > File, Firefox instantly freezes the instant I select either "Save Page as..." or "Open file..."
    ...but Firefox does not freeze if I select any other option from the File menu such as: New Tab, New Window, Send Link, page Setup, Print, Exit etc
    If I go the Menu Bar > Bookmarks > Show all Bookmarks > Import and Backup, Firefox instantly freezes the second I select "Import" or "Export"
    ... but Firefox does not freeze if I select any other command in the Bookmarks sub menus, nor does it freeze if I back out of the menu entirely.
    Same as above for History if I select "Import" or "Export"
    ...so I have isolated the problem to a limited number of commands in Firefox that cause Firefox to freeze... described above. Everything else in Firefox works fine.
    HERE IS A SUMMARY OF WHAT CAUSES THE FREEZING:
    • Clicking a download link on a webpage
    • Going to the Menu Bar > File and selecting "save as" or "Open File"
    • Going to the Menu bar > Tools and selecting Options.
    • Going to Bookmarks > Show all Bookmarks > Import and Backup and selecting either "Import" or "Export"
    • Same as above for History if I select "Import" or "Export"
    Everything else in Firefox works fine. I went through every menu command and checked for freezes. Only the commands I mentioned above cause the freezing.
    I tried the following to try to fix it:
    • Reset my modem and router (Problem still exists)
    • Uninstalled FF. Deleted folders, profiles (Downloads.sqlite), Registry entries. Reinstalled. (Problem still exists)
    • Restarted FF in Firefox safe mode. (Problem still exists)
    • Restarted in Windows Safe mode and then started FF in Firefox safe mode (Problem still exists)
    • Disabled Window firewall. Disabled ZoneAlarm firewall, Shutdown ZoneAlarm firewall. Set Internel Options to default settings. (Problem still exists)
    • I reset the config option: browser.download.manager.scanWhenDone to false
    What does work?
    • Firefox does not crash when I click a link an go a website, navigate a page, use a menu item command.
    • Firefox works fine on my other computer.
    • Internet Explorer works fine on the computer that Firefox is having a problem on.
    • My other applications work fine on the computer that Firefox is having a problem on.
    I want to add that, I just overcame the XP Recovery Virus by following a post that suggested running the following software to fix the virus. Everything seems back to normal except Firefox.
    The software I ran to fix the problem are listed below:
    • malwarebytes
    • superantispyware
    • ccleaner
    • combofix.
    • smart defrag
    • then load a good anti-virus. (I ran Zone Alarm virus scan)

    Hi.
    This is about a question you posted to the Firefox Support forum three months ago (I'm sorry you never got an answer).
    Did you ever fix the problem where Firefox freezes or hangs, when clicking a download link or using (File menu) "save as" or "open file"? Or when going to the Firefox (Tools) menu and clicking Options ? Or trying to Import or Export bookmarks?
    I found this thread searching for a solution for someone on MozillaZine's support forum who's having a similar issue. See this thread: (maybe something he's tried that didn't work for him will work for you?)
    http://forums.mozillazine.org/viewtopic.php?f=38&t=2382953&start=15
    <br>Cannot download or click tools -> options

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