Top and bottom shadow printing on deskjet 5550

I have a deskjet 5550 and recently it just started with shadow printing on the black both before and after the actual word. That is on the basic windows test page, you will see the very bottom of the word congratulations in light black, then the middle of the word starts, then the actual word appears in full black (the right part) then the very top of the word appears below in light gray. So it is basically printing every word twice, but the shadow printing has the word split into 3 parts starting with the bottom then middle then top. I have physically cleaned the print area of the cartridge with a damp cloth, performed alignment and basic and intermediate cleaning, even cleaned the encoder strip and still nothing has change (nothing has made it worse but nothing has helped either). If anyone has any ideas on how to fix this or next troubleshooting tips, I would really appreciate it as I can't figure out anything else to try.
Thank you.
Ed

Thank you for letting me know about the patches...I just updated but still have the same problem.
If I cut and paste the photo with black background box into a new document it prints ok, but when I do the same thing
on a new page within my existing document it still prints with the black box on top. Is there a preference I need to
change in order for the black box to print underneath my images? This problem also happens on another page that
has a black box under another image....

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