Top of video being cut off

Hello,
When I add a video to the timeline, it crops the top of the picture out.I don't have safe margins selected, so I don't know why it's doing this, It's a bigger issue on some shots because it cutting off the top of someone's head.
Is there a way to fix this?

>add a video
What video?
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project

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