Top task billing (but checkbox customer at top task not enabled) shows no labor bill rate

Hi
A project has been created initially with a single customer. The checkbox Customer at Top Task is not enabled. But the project funding is baselined at to task level. Now a number of customers and tasks have been added. For each new customer the project funding is defined to a new top task. But we can't assign the customers to the respective top tasks. However when we try to generate the revenue on this project the rejection reason is No Labor Bill Rate. But we do have labor bill rates. And even for the original customer we are not able to generate revenue any more. I assume the rejection reason is a red herring, and possibly caused by having the project funding completed for each customer and project/top task combination.
Has anybody come across this issue, and what is the best method to resolve this?
Thanks
Chris van de Graaf

Hello samanthabingham,
I am sorry for the delay and your troubles. Our records indicate your concerns are currently being addressed by our Regional Executive Relations Team. Please let us know if you have any additional questions or concerns.

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I have an article for you that seems to describe your issue and can provide some helpful troubleshooting steps for this issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
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Top task billing (but checkbox customer at top task not enabled) shows no labor bill rate

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