Topics not opening.
Hello All!
I am compiling my RH8 project using WebHelp.
For simplicity sake, let's say my start page is TEST.htm and my default page is WELCOME.htm.
In my single source layout:
My navigation pane preferred format is DHTML/pure HTML.
My server name is VMHOST, connection protocol is FTP and server directory is /TEST_WebHelp.
I have Republish All selected.
My IT dept configured the VMHOST server to act as an FTP Server. (not sure if I'm using the correct terminology for that.) If I look at the list of folders on the server, I can see my TEST_WebHelp folder under Internet Explorer>VMHOST (VMHOST has a special icon and when properties is opened, the dialog box title is FTP Properties and type = FTP Server, Location = ftp://vmhost/.)
My project is being generated and published without error messages. After generation, when I open/view the project from RH it works like a charm.
But when I try to open it from Explorer (IE8) it is not working like a charm...I see my skin with all the buttons, I see my Contents, my Index, Search etc, but my default topic is not opening and the topics are not appearing when I check on a topic in Contents or click an Index, search for a word, click Home, and so forth.
Here's what I am typing into the address to open my project: ftp://vmhost/TEST_WebHelp/TEST.htm#Welcome.htm
If I type in the address ftp://vmhost/ I see my Directory SSV_WebHelp listed and if I double-click on the directory I see the entire list of files from the project.
This seems like it should be a simple problem that I'm just not solving due to inexperience on my part. Can anyone tell me what I am doing wrong?
Thanks!
Deb
Hi Deb
If you click Tools > Options > General tab and choose "Convert RoboHelp edited topics to HTML", then re-generate and re-publish, does anything change?
As an aside, once things are working, you probably don't want to leave that option to republish all selected. It will slow the process considerably in the future.
Cheers... Rick
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I just checked my WebHelp Pro and really don't see anything similar that jumps out at me for this setting, so I'm guessing the suggestions in that link are possibly a way of doing that.
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Happy to have been of some small help... Rick
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Path: /Applications/Preview.app/Contents/MacOS/Preview
Identifier: com.apple.Preview
Version: 6.0.1 (765.4)
Build Info: Preview-765004000000000~1
Code Type: X86-64 (Native)
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User ID: 501
Date/Time: 2013-01-04 15:45:36.363 -0500
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Report Version: 10
Interval Since Last Report: 1776 sec
Crashes Since Last Report: 23
Per-App Interval Since Last Report: 75 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: D0A86D25-A50D-36C2-26B9-802EE9BAB9C0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000106149000-000000010635a000 [ 2116K] r-x/rwx SM=COW /Applications/Preview.app/Contents/MacOS/Preview
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libGPUSupport.dylib 0x0000000108b0746d gldPopulateRendererInfo + 7
1 GLEngine 0x000000010b320bfc gliQueryRendererInfo + 184
2 com.apple.opengl 0x00007fff9303e52a 0x7fff9303c000 + 9514
3 com.apple.opengl 0x00007fff93046bf1 CGLQueryRendererInfo + 501
4 com.apple.imageKit 0x00007fff91288e0e IKIsGLAccelerated + 53
5 com.apple.imageKit 0x00007fff9127dbe4 -[IKImageBrowserView(RenderingContext) initRenderingContext] + 283
6 com.apple.imageKit 0x00007fff91240d75 -[IKImageBrowserView _ikCommonInit] + 50
7 com.apple.imageKit 0x00007fff912420d8 -[IKImageBrowserView initWithCoder:] + 160
8 com.apple.AppKit 0x00007fff8d7bebfc -[NSClassSwapper initWithCoder:] + 546
9 com.apple.Foundation 0x00007fff8e3c7a09 _decodeObjectBinary + 2741
10 com.apple.Foundation 0x00007fff8e3c6db4 _decodeObject + 226
11 com.apple.AppKit 0x00007fff8d63a9f4 -[NSNibConnector initWithCoder:] + 401
12 com.apple.AppKit 0x00007fff8d63a858 -[NSNibOutletConnector initWithCoder:] + 344
13 com.apple.Foundation 0x00007fff8e3c7a09 _decodeObjectBinary + 2741
14 com.apple.Foundation 0x00007fff8e3c87e6 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1189
15 com.apple.Foundation 0x00007fff8e3c8d58 -[NSArray(NSArray) initWithCoder:] + 538
16 com.apple.Foundation 0x00007fff8e3c7a09 _decodeObjectBinary + 2741
17 com.apple.Foundation 0x00007fff8e3c6db4 _decodeObject + 226
18 com.apple.AppKit 0x00007fff8d639aca -[NSIBObjectData initWithCoder:] + 2025
19 com.apple.Foundation 0x00007fff8e3c7a09 _decodeObjectBinary + 2741
20 com.apple.Foundation 0x00007fff8e3c6db4 _decodeObject + 226
21 com.apple.AppKit 0x00007fff8d6391a3 loadNib + 227
22 com.apple.AppKit 0x00007fff8d638729 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 219
23 com.apple.AppKit 0x00007fff8d78b68c +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 140
24 com.apple.AppKit 0x00007fff8d7be6bb -[NSWindowController loadWindow] + 199
25 com.apple.AppKit 0x00007fff8d7be395 -[NSWindowController window] + 77
26 com.apple.Preview 0x00000001061513bb 0x106149000 + 33723
27 com.apple.AppKit 0x00007fff8d7fec59 -[NSWindowController showWindow:] + 53
28 com.apple.Preview 0x0000000106255cb8 0x106149000 + 1100984
29 com.apple.Foundation 0x00007fff8e405220 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 212
30 com.apple.Foundation 0x00007fff8e4050c8 -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 131
31 com.apple.Preview 0x0000000106152189 0x106149000 + 37257
32 com.apple.Preview 0x00000001061514f1 0x106149000 + 34033
33 com.apple.Preview 0x0000000106236c55 0x106149000 + 973909
34 libdispatch.dylib 0x00007fff8fa53f01 _dispatch_call_block_and_release + 15
35 libdispatch.dylib 0x00007fff8fa500b6 _dispatch_client_callout + 8
36 libdispatch.dylib 0x00007fff8fa550c8 _dispatch_main_queue_callback_4CF + 275
37 com.apple.CoreFoundation 0x00007fff8a7d30fe __CFRunLoopRun + 1614
38 com.apple.CoreFoundation 0x00007fff8a7d26b2 CFRunLoopRunSpecific + 290
39 com.apple.HIToolbox 0x00007fff9597c0a4 RunCurrentEventLoopInMode + 209
40 com.apple.HIToolbox 0x00007fff9597be42 ReceiveNextEventCommon + 356
41 com.apple.HIToolbox 0x00007fff9597bcd3 BlockUntilNextEventMatchingListInMode + 62
42 com.apple.AppKit 0x00007fff8d699613 _DPSNextEvent + 685
43 com.apple.AppKit 0x00007fff8d698ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
44 com.apple.AppKit 0x00007fff8d690283 -[NSApplication run] + 517
45 com.apple.AppKit 0x00007fff8d634cb6 NSApplicationMain + 869
46 libdyld.dylib 0x00007fff8a4cc7e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8edbcd16 kevent + 10
1 libdispatch.dylib 0x00007fff8fa52dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff8fa529ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8edbc6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ece7eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8ece7cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8ecd2171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8edbc6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ece7eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8ece7cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8ecd2171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8edbc6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ece7eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8ece7cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8ecd2171 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8edbc6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8ece7eec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8ece7cb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8ecd2171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007ff0dbe00010 rcx: 0x0000000000000001 rdx: 0x0000000000080000
rdi: 0x0000000000000000 rsi: 0x00007ff0df000620 rbp: 0x00007fff59ab3970 rsp: 0x00007fff59ab3970
r8: 0x0000000000000010 r9: 0x0000000000000013 r10: 0x00007fff96dc9802 r11: 0x0000000000000010
r12: 0x0000000000000000 r13: 0x00007ff0df000620 r14: 0x00007ff0df000620 r15: 0x0000000000000000
rip: 0x0000000108b0746d rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU: 2
Binary Images:
0x106149000 - 0x106359fef com.apple.Preview (6.0.1 - 765.4) <50247CB0-A1F3-333B-B0EE-916EB4F138BD> /Applications/Preview.app/Contents/MacOS/Preview
0x106400000 - 0x106436fff com.apple.MediaUI (1.1 - 22) <49961E63-DCC6-3092-8009-F856B902DA85> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
0x106468000 - 0x106871ff7 com.apple.SceneKit (3.2 - 155.4) <6D1742E5-64AD-3002-B1E0-6FDE82F8AA60> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit
0x108b02000 - 0x108b10ff7 libGPUSupport.dylib (8.6.1) <C8A361A5-8A82-375D-B50E-E520662F76B1> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x108b17000 - 0x108b44fff GLRendererFloat (8.6.1) <B598274C-3C23-3EBB-A7C5-13C131FAC651> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x10ac94000 - 0x10ac9dfe7 libcldcpuengine.dylib (2.1.19) <50800DA2-7233-32E5-9553-A02171B68399> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x10aca3000 - 0x10aca6ff7 libCoreFSCache.dylib (24.4) <C375CAA0-F91F-3D9F-AF90-DB951BD86983> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x10acbe000 - 0x10acbeff3 +cl_kernels (???) <5C7FAAD6-6986-494F-8D13-C77D46C18D4D> cl_kernels
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0x7fff954cb000 - 0x7fff954d3ff7 libsystem_dnssd.dylib (379.34) <F0AE5B8E-C7CC-3393-927F-B65DB04016AA> /usr/lib/system/libsystem_dnssd.dylib
0x7fff954d4000 - 0x7fff956d4fff libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib
0x7fff956d5000 - 0x7fff957feff7 com.apple.avfoundation (2.0 - 361.25) <1F5CACA6-9CF3-3FAB-BDE1-E6CC96A63FF7> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff958f9000 - 0x7fff9591bff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff9591c000 - 0x7fff95c4cff7 com.apple.HIToolbox (2.0 - 625) <317F75F7-4B0F-35F5-89A7-F20BA60AC944> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff95c9d000 - 0x7fff96445fff com.apple.CoreAUC (6.16.00 - 6.16.00) <B0B4B5B8-6F8F-3221-9128-313E3B8C695D> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff96446000 - 0x7fff966e0ff7 com.apple.JavaScriptCore (8536 - 8536.26.7) <ADAD1276-675A-3000-B746-560A2EB596A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff966e1000 - 0x7fff966e1fff com.apple.CoreServices (57 - 57) <9DD44CB0-C644-35C3-8F57-0B41B3EC147D> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff96765000 - 0x7fff967b4ff7 libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib
0x7fff967b9000 - 0x7fff967e1fff libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff967e2000 - 0x7fff96880ff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 367
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=201.3M resident=146.4M(73%) swapped_out_or_unallocated=54.9M(27%)
Writable regions: Total=81.2M written=1960K(2%) resident=22.1M(27%) swapped_out=0K(0%) unallocated=59.1M(73%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 152K
CG image 12K
CG shared images 1216K
CoreImage 4K
CoreServices 1856K
MALLOC 52.1M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=251 80K
OpenCL 8K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 16.1M
__DATA 16.5M
__IMAGE 528K
__LINKEDIT 55.7M
__TEXT 145.6M
__UNICODE 544K
mapped file 45.0M
shared memory 308K
=========== =======
TOTAL 402.2M
Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.14)
Bluetooth: Version 4.1.2f9 11046, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc517, 0x14200000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
Thanks very much!Okay, well, the Diamond displaylink for the second monitor looks like it was the culprit. I uninstalled and Preview (and Parallels) is now working again.
So, that leads to the next topic. I did a bunch of research and it looks like there is no way to hook a second monitor up to my MacBook Pro (not Retina). Besides this Diamond thing I've also tried Matrox DualHead2Go, which I couldn't get to work despite several hours on the phone with customer support. Is there no option? -
I can not open "www us army mil/" or most related web sites ...
I use the site a lot at work; it is also known as ako. It is a site created for use by US DoD personnel. If you type: - ako - into google several links appear. I can only open the one for their help page and their publicly available information page. The other pages start to connect then freeze, eventually I get a message that says:
"Safari could not open the page “http://www.us.army.mil/” because the server is not responding."
So far I have tried taking off pop up blockers, emptying the cache in my Safari menu, deleting all cookies, using Firefox instead of Safari, calling the "ako" help desk who did not do much, and loading all available updates for my Mac OS X (10.4.11).
Please advise:
Any help appreciated. I have had no other problems with loading web pages from across the internet. This has been an issue for me for a month or more, I just started working hard on a solution the last week or so due to no longer having my Dell with Windows which could open this page. I am relatively new to Mac systems, and not that computer savvy so if you know the answer, please simplify it if you have the time.
V/R
Super_B..Thanks for the help Mulder. I gave up for a while, and just got back to dealing this problem tonight. Anyway I got an idea after reviewing another one of your responses. It was Topic : "I am having trouble opening a particular web page." posted July 9th ref: http://discussions.apple.com/thread.jspa?threadID=1590386&tstart=105
Any way I had already messed with my preferences a lot, but I tried one more thing which I should have done at first. I unchecked everything under the security tab, as several blocks were checked, and changed "accept cookies" to "ALWAYS".
The web page tried to do something this time but instead the page was just blank. I went back into preferences and re-checked "Enable Javascript" as you had suggested on the other thread. Well, IT WORKED!!! I am happy, I can open the page now.
I don't know which block(s) I needed to change, but I feel better knowing that it was nothing to big as near as I can tell. I still think AKO has some issues with its site, perhaps its security certs, but anyway this seemed to resolve my problem. Again I appreciate all the help.
Cheers
Super_B :) -
can not open the i pad manual on my lap top mac os x 10.5.8 since i sync with itunes acct. Safari just crashes. Is there any thing I can do Have the manual on IPAD2
Do I need My i pad to be connected to my laptop?
HowardDo I need My i pad to be connected to my laptop?
Your iPad needs access to the internet via Wi Fi or 3G in order to access the App Store.
Tap the App Store icon in your iPad.
In the search field top right in the App Store window type in:
ipad user guide for ios 4.3. Tap Free / Get Book
As for Safari on your Mac crashing, you can start a new topic and post a crash report so we can try and help.
Click here: https://discussions.apple.com/index.jspa
Click New / Discussion. Select Safari.
Refine This LIst. Select Mac.
If Safari has just crashed, press the Report button on the CrashReporter dialog box to view the crash information.
Now copy/paste the entire contents of the Crash Reporter window into your reply.
If the crash report dialog does not appear or the crash is hard to reproduce, crash logs can be retrieved from the ~/Library/Logs/CrashReporter> folder.
Safari could be crashing due to third party unsupported add ons. Follow the troubleshooting instructions here.
http://support.apple.com/kb/TS3230?viewlocale=en_US -
PDFs will not open with new download
Anyone else having this problem? Downloaded new adobe reader and will not open any pdfs.
Have you accepted the EULA as suggested in your other topic?
-
How do you get a topic to open in a custom window when accessed from the index?
I right click on an index key word and open Properties. There is only one topic associated with this key word. I click on the Advanced tab, select the custom window that I created. Click OK, compile, etc.
When I try to access this topic from the index, it still opens in the default pane. When I access it from the TOC, it opens in the custom window. How can I get the topic to open in the custom window from the index?
Thanks!
SueHello,
The link might not work in Preview (When the option to open link in new tab is checked) however it will work if you do a File>Preview page/site in Browser.
Muse Preview has only one tab and cannot open another tab/window which is why this functionality does not work in Muse Preview. but works in preview in Browser and in published site.
Regards,
Sachin
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