Topped up & now we have no credit days later .we've made no calls!

HI We have a spare emergency phone - we topped up with £5 in May and have not used this phone at all it has been in a drawer we turned it on today to use in an emergency and it says we have 4p credit left - who can we contact to have this checked - why would it just disappear - reluctant now to top up again in case it keeps disappearing? all automated numbers do not have a customer service option for the mobile

Hi 
It could be that you have a pack active on the account. So each time you top up it would deduct the amount for the pack.
If you log in or register on My Account to can see and manage any packs or add-ons.
You can also check your packs via the PAYG Text Services Click Here for information.
Hope this helps!
Thanks. 

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