Torch 9800 - backup file corrupt

Hi everybody. My device is BB Torch 9800. Recently I installed the OS 6.0 bundle 2647 (v6.0.0.600, platform 6.6.0.223). After I finished to install the new firmware, the device made a reboot and turned on, but on the display appeared this message: "The backup file is corrupt. If possible, create another backup file and try again, or choose another restore option". In anycase, the device seems to go well, nothing is going wrong; but after each reboot (for example, if I install a new app), when the device turns on, the same message appears.What can I do to fix the backup file? How can I create another backup file? Which other restore option I have? Thank you for your help.

Delete your BBM app and try to reboot. If your issue is gone, download again BBM.
Thanks.
Hope that helps. Good luck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Similar Messages

Restoring Torch 9800 backup to z10

My Torch 9800 was stolen on the weekend and I've replaced it with a z10. Is there anyway to get the backup of the Torch to the Z10. I read that the new Link software can back up a Torch and then restore to the Z10 but I don't have the Torch anymore. Is there any way to get to the backup data?

If you don't have a Hotmail account, get one...
You can get a utility from MS that will allow you to sync Hotmail with the MS Outlook on your computer. Once you get Outlook linkded with your Hotmail account which is now called Outlook.com you can copy all your contacts from the default Outlook contacts folder to the Hotmail synce folder in Outlook. Then when you register your phone to sync with Hotmail, the contents of the contacts folder in Outlook will get transfered to the phone via Hotmail from Outlook.
This is all a bit complicated, but it worked very well.
I managed to locate that try to force the original backup file from my old BB Bold through the Link software to be written to the new Z10. The time and effort was not worth it...
I spoke to BB tech support about all of this. They told me they are aware of the transfer issue between phones. They are collecting logs and are gong to persue the problem, so they can impliment an update to correct this.
As for being able to sync with Outlook, I was told this is being worked on. Apparently with the base OS, which I believe is called QNX, has some issues in how to write the code and set it up to be able to work properly.
Someone else told me they are also still working on some agreements with MS about this. Apparently, if you are on the BB corperate business plan the sync files can be transfered using MS Exchange Server. This involves a fair amount of cost unless this is something you need for your business.
Jerry G.

Got an error msg when syncing with iTunes--backup file corrupt

I tried syncing my iphone with itunes and got a message saying my backup file was incompatible or corrupt and that I need to delete the backup file. how do I find the backup file?

me too no solution yet

Time Machine backup file corrupted and locked

This morning when I switch on my Mac there was a dialogue box telling me that my Time Machine backup file was corrupted and that Time Machine would have to create a new backup file.
I am backing up my Macs to a disk connected to my Airport Extreme. It's been working for months without any problems. Other than this morning. Time Machine buddy had the following message:
+Starting standard backup+
+Attempting to mount network destination using URL: afp://[email protected]/MyBookHome+
+Mounted network destination using URL: afp://[email protected]/MyBookHome+
+QUICKCHECK ONLY; FILESYSTEM DIRTY+
+Runtime corruption detected on /Volumes/MyBookHome/iMac27.sparsebundle (fsck_hfs -q termination status: 3)+
+Attempting to mount network destination using URL: afp://[email protected]/MyBookHome+
+Mounted network destination using URL: afp://[email protected]/MyBookHome+
+Backup verification failed for image /Volumes/MyBookHome-2/iMac27.sparsebundle!+
+Moved previous backup image to /Volumes/MyBookHome-2/iMac27_2010-11-01-032949.sparsebundle+
+Recovery backup declined by user.+
+Backup canceled.+
+Ejected Time Machine network volume.+
Has anybody seen something like this before?
I now have a locked and renamed sparsebundle on my disk and backups are not working anymore.

aschmid wrote:
Yes you are right, I know it isn't supported - as so many other things but they work!
This one is notorious for working for a while, then . . . not.
In addition to the problems above I got a pop-up from Time Machine saying the backup file is broken and it needs to create a new one. I told it to go ahead and what happened is that it actually proceeded to DELETE the old backup file before creating a new one - there goes my several months of backup history!
Yes, just as it says in the message. See #C13 in [Time Machine - Troubleshooting|http://web.me.com/pondini/Time_Machine/Troubleshooting.html] (or use the link in *User Tips* at the top of this forum).
All I can say do now is connect my drive directly to my iMac and figure out a way how I can backup my other iMac and the MacBook I have. On the AE this just worked remotely.
Yeah. Until it didn't.
Really not much options here to backup a home with 3 Macs!?!
Sure there is. Back the others up to the same drive, over your network, via sharing. See #22 in [Time Machine - Frequently Asked Questions|http://web.me.com/pondini/Time_Machine/FAQ.html] (or use the link in *User Tips* at the top of this forum), for details and setup instructions.

Trying to sync my iphone 3 GS says backup file corrupted, delete file before syncing again ... no mention of name or location of file to be deleted

location and name of BACKUP FILE TO DELETE when sync cannot finish due to corrupted file ? help

iTunes>Preferences(under the edit menu if using Windows)>Devices...your iPhone backups will be listed here. Highlight them, then hit the delete button.

Backup file corrupted

iPhone will not backup to PC nor to iCloud. Error msg states that "backup file is corrupt or not compatible with thie iPhone. Please delete the backup file, and try again." When I look at backup files there seems to be only one, dated a month ago.

You can find your backup file here:
/Users/YourUserName/Library/Application Support/MobileSync/Backup/
It seems that iTunes lists all of the ones that are in that folder.
I just lost my backup, too. More than a year's worth of settings. I can't find any way of "fixing" the corrupt backup. It seems that photos are gone forever, if they weren't imported into iPhoto, but I did find this software to recover notes, sms, and call logs:
http://homepage.mac.com/vaughn/msync/#VER
The developer seems like kind of a passive aggressive borderline extortionist, but the software seems to work.

Backup file corrupted- How do I recover or locate older backup files?

I synced my original iPhone (with 2.0 software) a few times last night to make sure everything I had on the iPhone was synced to my computer before I restored it, and sold it on ebay. It backed up the iPhone a few times and always wanted to restore it everytime. Well the last time I attempted to sync the iPhone I interrupted the backup process by 'x-ing' out of it during the sync. Now I am trying to get my 3G iPhone synced with the backup of my original iPhone and it is saying that the file is corrupt. Obviously this is because I interrupted the backup process.
So my question is: Is there a way for me to locate an older backup file that may only be an hour older than the corrupt file?
In the preference settings in iTunes I can see the backup files for my phone, but it only lists one, which is the corrupt one. And I searched the finder for recent files, hoping I could find the corrupt file, locate the folder its in and there find older non-corrupt files. Alas, no luck.
I've already restored the original iPhone so the info is gone from that phone. Is there any hope of finding a non-corrupt backup file? Please help.

You can find your backup file here:
/Users/YourUserName/Library/Application Support/MobileSync/Backup/
It seems that iTunes lists all of the ones that are in that folder.
I just lost my backup, too. More than a year's worth of settings. I can't find any way of "fixing" the corrupt backup. It seems that photos are gone forever, if they weren't imported into iPhoto, but I did find this software to recover notes, sms, and call logs:
http://homepage.mac.com/vaughn/msync/#VER
The developer seems like kind of a passive aggressive borderline extortionist, but the software seems to work.

IPhone can't backup - Backup file corrupt

Backup was interrupted. Now I get the message "iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone"
I previously deleted the backup.dll file, but then got another error message "backup session failed" - Then I uninstalled itunes and anything apple and reloaded iTunes.
Back to square 1 again - "backup corrupt"
Any other ideas?

Select Mac: iTunes > Preferences... (Windows: iTunes > Edit > Preferences...)
Select Devices tab, select your backup and delete it then try backup again.

Black berry backup file corrupted..

i have 9780 i read the back file before the flash. when i am flash the set and try to restore its gave error...
the selected backup file might be corrupted....
any solution...
here is the backup.....
http://www.4shared.com/rar/XsFHF7eG/BlackBerry_Bold_9780__23C1E61A.html
plz help me

Hello,
There are a number of public KB articles that reference that error message...as such, I recommend that you go here:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
and search on the error message, then inspect the results for anything useful to your specific situation.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

DM 6 - Torch 9800 - backup fails when I include 'files saved on my built-in media storage'

When perfoming a device backup through Desktop Manager, if I include 'files saved on my built-in media storage' it fails with the following error: "There was an error backing up. There could have been a problem with the device or connection during the backup. Verify that the device is turned on and connected"
Unchecking this option and its successful.
Any thoughts?
I've re-installed the latest DM SW - Nove 5 2010.
BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2

My guess is that it's related to content protection, but was hoping someone else would have encountered it.
Honestly though, the BES backups have been more than adequte - as long as the user account was deleted at the same time as the device wipe.
BES 5.0.4
BES 10.2
Exchange 2010
SQL2008R2

Backup file corrupt.

New to iTunes and did my first iPad to computer backup a couple of weeks ago. Tried a second backup but it says the first file was corrupt and has to be removed before I can proceed. Can't remember where it is stored or the name and have tried a search but no success. Can anyone help me find it .
Thanks

Just seen the linked questions at the right side and found the answer. Should have searched first.

Backup files corrupt

Hello oracle-experts!
I have problem with defining and executing backup for my Oracle DB.
I have seen the same topic posted by Axel Henke.
I have the similar problem.
I also have installed SAP systems on windows and would like to execute backup directly to the external medium on UNIX.
Here the parameters I have set in the init<DBSID>.sap
backup_dev_type = stage
archive_stage_dir = sapbackup/Backupdir
stage_root_dir = sapbackup/Archivedir
stage_copy_cmd = ftp
remote_host = backuphostname
remote_user = user password
The result of the backup is the files and directories looking like:
Directory-example: STFAO~X
File-example: S1IWRU~X
Can some one tells me what I have done wrong?
Thank you very much indeed
P. Gollman

In the video section on the top right section it should show something that says "project files lost" then there will be a button that says find or something like that. Click that and then select the clips your missing.
Hope this helps!

Cannot backup iPhone 3GS to my computer after upgrading to IOS 5.0 due to "corrupt backup file"

How do I sync my 3GS to my computer after upgrading to IOS 5.0.1 and getting message "corrupt backup file, delete and retry"?

Some Users have reported that a Restore has Resolved Issues after the Upgrade...
Backup and Set Up as New Device
http://support.apple.com/kb/HT4137

I cannot find corrupt iPhone backup file on my computer to delete it.

I have an iPhone 5s. It backed up to my computer (Mac) just fine until I got a new computer. I loaded all my backed up files onto the new computer (also a mac), from my airport extreme computer backup (also a mac product) and the next time I went to backup my iphone, it clearly says in the itunes window (where it would usually tell you your last backup date) that this phone had NEVER been backed up up on this computer. That would be fine with me and I would gladly create a new backup from what was on my phone currently except....When I click the backup button, it gives me the "could not back up the iPhone because the backup was corrupt or not compatible with the iphone. Delete the back up for this iphone, then try again" error message. I have followed every instruction of how to go about deleting these backups. I deleted every iPhone related backup through iTunes. Then I tried to find the files on the computer's hard drive outside of iTunes, but I swear there is no MobileSync folder on my computer. At least it's not at the path that is always given in every suggested solution.
I did create a separate user account (on the same computer) and was able to backup my phone through that. I don't know what that means, if anything, but I'd like my iphone to work with MY user account...
I've had a really difficult time finding the answer to this question online, so any help would be much appreciated.
Thanks!

i have figured it out, what you have to do is to restore your phone back to factory settings:
http://http://www.youtube.com/watch?v=2yBBiMy3Y6Q - youtube video to show you how incase you dont know
and then set up your phone as a NEW IPHONE instead of using iCloud
then plug it into iTunes - then i clicked on the iCloud thing to restore my new phone, and it should work, mine does hope this helps

What to do If a backup file is corrupt

Hi!
Recently I restored my iPad 2 to factory settings. Before I did that I updated it to iCloud. I went through the standared set-up process. But when restoring from an iCloud back up a message poped up saying that there's a problem with my data and that I should choose another backup. So I tried with all three backups but the message was still present. What can I do if a backup file is corrupt?

Please help!

Torch 9800 - backup file corrupt

Similar Messages

Maybe you are looking for