Torch 9800 BBM problem.

Hi, I am experiencing promlems with my phone as it will not let me send out friend requests. I am connected to the network and I have data access. What should I do?

Unfortunately with BBM, there usually isn't one issue you can correct instantly to solve the problem; it could be a problem with your BBM itself, it could be that your BIS is not configured properly, your carrier could be having issues with its network, etc.
All I can do is give you some generic answers in hopes that one of them will correct the issue. The first thing to do is to make sure your BIS is set up properly. Send yourself an email to an address you have set up on your phone. If that goes through without incident, we can move on to step 2.
Next, I recommend uninstalling your BBM and reinstalling it. To do this, on your homescreen go to Options>Applications or Options>Device>Application Management, depending on which OS your phone is running. Find it in the list, highlight it with your cursor, press the menu key and select Delete. Reboot your phone then reinstall it. You can do this through BlackBerry Desktop Software, through App World or from your phone's browser at www.blackberry.com/messenger . Once it's been reinstalled, try sending BBM requests again.
I hope that helps you. Please post back with your results.
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Similar Messages

Torch 9800 speaker problem

Has anyone else had issues with torch 9800 loud speaker not working,loss of tone etc when receiving calls texts etc????need help with mine

Hi,
This seems like an internal hardware problem.
Please take your device to the nearest official blackberry service center for checking.
If your query is resolved then please click on - 'Accept as Solution'
Thank You.

Torch 9800 wifi problems

I can connect it to my wireless N router (a D-link DIR-615) just fine.
However, after a short period of time (not even long enough to watch a full Youtube video), the internet connection just stops functioning, and the little icon (I assume it means 'active' disappears from next to the wi-fi icon, which still indicates the wi-fi is connected. The only way I can get the internet connection to work again is to disconnect and reconnect the wi-fi, which buys me another minute or so of internet connection.
It's connected using WPA2, which is configured correctly because the Torch can successfully connect.
For these purposes, I'm testing this with the mobile network turned off.. With the mobile network turned on, it will revert back to the 3G connection, which of course I'm trying to avoid when I'm at home...
Any ideas? Any further information required?
Thanks

As best as I can tell, there's an incompatibility issue with the 'N' wifi connectivity, either in the Torch 9800 or a whole lot of N wireless routers.
I disabled the 'N' functionality in my DIR-615 router, set it to mixed B and G, and now I have no problems at all with the wifi connection dropping. Might be a little slower (assuming the Torch does take full advantage of N's extra speed when it works), but it's working well for me now....

Torch 9800 memory problem

having recently got a new phone and went for a blackberry i am having issues with the internal memory, it says i have none as when i take a pic it wont save and says file system error (6) can anyone help me rectify this problem please thanks.
Dan Cragg

Hello dpcragg,
Welcome to the BlackBerry Support Community.
Perform a reload or upgrade the BlackBerry® Device Software to address the "file system error" you are experiencing. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
Thank you.
-FB
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TORCH 9800 Synchro Problem

Hi,
I have a problem with my calendar syncro since i have reinstalled my Computer.
It works when i create an event on my computer, it is created on the BB but it doesn't work in the other way. I have no error message. The calendar selected id OK. I don't want reinitialize my BB because I have a lot of events created on this one and not the computer.
Thanks by advance,
Romain (FR)

Hi technique_alezpc,
Welcome to the support community!
Could you please try resetting the synchronization settings in the BlackBerry Desktop Software and setting up the synchronization again? In the BlackBerry Desktop Software, select Organizer then Reset Settings. Then reboot the computer, reconfigure synchronization and synchronize again.
Let me know the results.
-FS
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TORCH 9800 " How to stop the DATA Wiping due to Problems with Password Input "

PHONE TYPE:
Torch 9800 (1256)
PROBLEM:
On Friday, April 5th ... after several attempts of inputting my screen password I was constantly told by the 9800 that the wrong password was being attempted; which I know I did input the right PW . [ I believe that one key pertaining to the PW string is faulty and therefore not accepting the right character ] . When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again. This time after attempting what I believe was 9 times I suffered a "OMG" (Oh My God) situation where-in I believe the screen indicated to me that information would be erased; at that point I saw a progressive bar appear on the screen with the word "WIPING" and I immediately opened the back of the phone and removed the battery to stop the wipe at 40%.
One hour+ later I inserted the battery back into the 9800 and once again the data wipe bar appeared on the screen and I pulled the battery to halt the wipe at 20%.
I went to the Blackberry Official web site and sought out any solutions to stopping the data wipe in the Torch 9800 manuals and other service areas and there was no mention of the data wipe. I sought out other web sites for solutions and there was none... I also referenced a number of Black Berry forums and found that there where mentions of the same issue I was experiencing BUT no solutions.
I then pulled my sim card and inserted it into another Torch 9800 I maintain as a backup and when I went to my Mac Book Pro to connect the alternate 9800 and transfer data to it from the Blackbery desktop manager I was told their was a system failure. I attempted several times to in the dialogue box to copy data and settings from another device and again a system failure appeared. I again went to BB Torch Forums and found out that there have been a number of issues with Apple Macs and back up and transfers of data to Torch 9800 .
On Saturday I contacted Telstra Mobile Technical support and was connected to a Black Berry technical solution specialist who after referring to their BB manual and speaking to colleagues informed me that they saw NO work around solution.
I am therefore appealing to Blackberry wisemen & women to inform me if there is a solution to either obtain my backup data from my Mac and or to halt the Torch 9800 from wiping out my data if I have been able to pull the battery from the device. I have been user of Blackberry devices from the pagers of 1999 and have owned and operated over 14 BBs since along with my wife who is now on her first.
I am looking forward to your reply.
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
Professor Kenneth Morgan

Hi canadagoose
Welcome to BlackBerry Support Forums
Sorry to hear that you're experincing such issues !
canadagoose wrote:
When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again.
But this situation happens when you enter wrong password for your BlackBerry ID , but not with device password that a user set in his device :
KB24157 : BlackBerry ID lockout behaviour .
As you're an old user as you mentioned in your post , I think you will agree that BlackBerry are the most secure devices available , if we enter wrong password to many times ( By default 10 times ) then it will initiate a wipe process , which you cannot stop my any mean.
Sorry to say but there is no way or any workaround available to stop a device wipe after it is initiated .
Reading your backup issue , have you ever done a full backup or a custom backup which atleast include your address book ! If you have it then after a wipe you can restore it from those backup files.
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My BBM and BB Instant messaging all not working on my BB Torch 9800 Even with my Data Plan Activated!

Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..

I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/

Problem connecting desktop manager with torch 9800

I have a lot of difficulties with my BB Torch 9800, since I forgot my password (for desktop manager).
Can't connect neither BB Protect to save data nor browse with Google search.
Could somebody help me solve this?
Thanks

Hi and Welcome to the Community!
You've got a lot of inter-related and separate issues all mixed up in there. Can you perhaps separate them and provide adequate details of each so that we can perhaps understand and help you?
For example, the Desktop Software password is the exact same one that you use to unlock your BB after you either have caused it to password lock or enough time has passed that it has auto-locked. But that password is totally irrelevant to everything else you've mentioned...and you really need to figure that one out first, as without it, you cannot even use your BB for the other things at all.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Whatsapp problem for Torch 9800

Hello,
I have a problem with my phone. I downloaded this app from the official website, installed and working fine for a couple of days. Then, it starts to lag and freezes for no reason, especially when I'm scrolling down looking at my contacts in favourites. I did a soft and hard reset and doesn't work at all. So i ended up deleting this app and reinstall again and the problem is still happening.
Any comments?

denizua98 wrote:
which the latest version for torch 9800
I want a new software up to 7.0 version
is there new update?
Hi @denizua98! Welcome to the BlackBerry Support Community Forums!
No, you cannot install Os 7 on your Torch 9800.
OS 6.0.0.756 was the last update.
Cheers!
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I am facing problem with my BB Torch 9800

I am facing problem with my BB Torch 9800....even if protection is disabled...i m not able to download any more apps for BB....any help??? plz see link for pic with problem i am facing..
http://t.co/WCxkdCZC

Hello meraman88 and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are exercising issues with BlacKBerry® App World™ on your device and computer.
If you were to try the application installation on your device, are you able to do so? Do you currently subscribe to a data plan that includes App World access?
Is your device connected to a Wi-Fi® network or the mobile network?
Thanks!
-HMthePirate
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Problems With Blackberry Torch 9800

Hi guys, I was wondering if anyone could shed some light on a problem I appear to be having surrounding my girlfriend's phone and our BT Hub.
When my girlfriend uses the internet on her Blackberry Torch 9800 it throws everybody else off the router which includes my Iphone, laptop and PS3. It had been racking my brain as to what the problem was recently as I was finding I was having to reset my router several times a day and it finally twigged this weekend when she went away and I had a weekend of trouble free internet use. Lo and behold, she comes back yesterday evening and the problems start up again!
Anyway, stopping short of getting rid of her and her phone, does anyone know why this may be happening and does anyone know how to fix this?
Cheers.

Pretty much any electric device, but different devices put out different interference patterns. general culprits are DECT phones for example
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Problem after installing new software on torch 9800

Hi,
after installing the new software version 6.0 Bundle 3159 my blackberry tells me that:
uncaughtexceptation:
Application
net_rim_bb_nabsync_114(261) is not responding;
process terminated
but also there is an e-mail that doesn't work when I wan´t to open it fist of all it doesn't open then suddenly the screen turns white and it tells me something and below it there is a button to reset. If I click on the button the phone restarts

Friend should do an update again your team blackberry.
Remember to make a backup with Desktop Manager and the BlackBerry protect
Having BBSack to apply wipe, factory reset wipe more, following which you do a software update via Loader.
Software For BlackBerry® Torch™ 9800 smartphone
BlackBerry Handheld Software v6.0.0.3170 (Multilanguage)
Package Version: 6.0.0.3170
Consisting of:
Applications: 6.0.0.756
Software Platform: 6.6.0.252
File name: 9800M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain.exe
File size: 171.22MB
https://swdownloads.blackberry.com/Downloads/entry.do?code=15D4E891D784977CACBFCBB00C48F133
Regards.
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@gutijose14
BBM Channels PIN: C0007093A
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No longer able to locate the Twitter icon anywhere on my Torch 9800

I have Twitter version 4.0.0.15 installed on my Torch 9800 and have been using Twitter frequently for the past six months or so. For some reason I can no longer find the Twitter icon anywhere. Not in "All", "Favourites", "Frequent" or Downloads. I have tried uninstalling, re-installing, pulling the battery for a reboot (both with the Blackberry turned ON as well as with it OFF), all to no avail. This just started the other day. At about the same time, or shortly before this problem started, I upgraded the News/sports app "Canoe". Thinking that it might have been this upgrade that is causing the problem, I currently have Canoe uninstalled and went through the same procedures but have been unable to correct it.
Has anyone had a similar problem? If so, how did you correct it? I miss using Twitter.
Thanks much!
Solved!
Go to Solution.

1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Device > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My BB Torch 9800 stucks when i open the slide

i have a BlackBerry Torch 9800 ........ When the slide is closed it works well but when i open the the slide the screen stucks or sometimes goes black ........ Then again when i close the slide slowly it starts working in 30 minutes - 1 day ....... Help needed plz
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Solved!
Go to Solution.

This sound like a hardware problem. Have you tried a battery pull to reset the phone? If you have I recommend giving your carrier a call to setup repair or replacement of the phone.
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Torch 9800 BBM problem.

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