Torch 9800 Bluetooth pairs to everything except Blackberry desktop software

I've got the 6.0 bundle 2475 desktop software.
My Blackberry Torch is paired to my new HP G72 laptop, running Windows 7 64, via bluetooth. To test that it is actually functional I've backed up my BB from Windows, and seen the file transferred via bluetooth.
When I try to set the Desktop software option to use bluetooth to synch I get a message that: "Your computer does not have the necessary support for bluetooth functionality".
So, whilst I can connect my BB to any and every other device and software I try (so far) I cannot connect it to the BB Desktop software.
Can anyone help please?

Similar Messages

Blackberry Desktop Software and 9800 Torch

I attached my cellphone to my PC and I see it charging. I open Blackberrry Desktop Software but it acts like I need to connect my cellphone even though it is already connected. What do I have to do to get the software to recognize my 9800 Torch ?

Hi and Welcome to the Community!
Here is the list of troubleshooting articles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed
KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Desktop Software does not recognize Bluetooth

When I try to add my BlackBerry using Bluetooth the BlackBerry Desktop Software does not recognize it. I have ensured that my BlackBerry is in Listen mode but it won't connect. I know the Bluetooth support on my BlackBerry Storm is working (9550) because it does recognize my laptop.

Hi and welcome to the forums!
We need your PC type, current OS, the version of desktop manager you are using. Here are some suggestions until your provide the details.
Thanks,
Bifocals
KB13130 Cannot use Bluetooth technology to wirelessly synchronize the BlackBerry smartphone with BlackBerry Desktop Manager
KB22387 BlackBerry Desktop Software does not detect a BlackBerry smartphone when the first-time connection is by Bluetooth
KB05143 How to turn on BlackBerry Desktop Manager connection logging
KB18222 BlackBerry fails to connect to Desktop Manager 5.0 via Bluetooth on 64-bit computers with Widcomm Bluetooth stack
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.:Source(): (null)." when attempting to synchronize organizer data

BlackBerry Desktop Software displays the error "Caught _com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D). ErrorMessage(): Library not registered.ource(): (null)." when attempting to synchronize organizer data.Can someone help me with this?

Tried clean wipe and reinstall. Immediately after reinstall of DM, in setting up my 9900 "for the first time", I received the following error message...
"Either there is no default email client or the current mail client cannot fulfill the messaging request. Please open Microsoft Outlook and set it as the default mail client."
I opened Outlook 2013 and checked that it was the default mail client. It was already.
After going in and clicking to confirm default email client, I was allowed to proceed to configure organizer sync settings. I configured memo only (one way from device). I then received the same error message that I was receiving (per my original post in the last message). I've previously tried configuring only one type of organizer sync and not one of them completed a successful sync, so it can't be a bad entry in the calendar or contacts. I also tried deleting CICAL entries for all of email addresses other than my primary one. No difference. Also, prior to setup and sync, I confirmed that my 9900 was not on wireless sync.
I was hoping that this was an old issue and I could use one of the old work-arounds, so if anyone has any ideas for something else to try, please let me know.
In the mean time, I have to assume that it's something that's changed with Outlook 2013 (particularly given the new error message I reported above. I hope that someone at RIM is aware of these error messages and is working on a compatibility fix for Office 2013.
Thanks in advance,
Sheldon
Twitter: @sheldonbk
Twitter: @sheldonbk

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

BlackBerry Desktop Software error when trying to run from my computer desktop

Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
Thanks

Hello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software experiences an unknown error

I am able to sync everything into my phone except music. Ever since iTunes had an update BB Desktop manager has not been experiencing an "unexpected error" and cannot sync music.
Anyone know how to fix this.

Hi and welcome to the forums!
Are you running iTunes version 7.7.1?
"BlackBerry® Desktop Software v6.0.1 and v6.0.2 requires iTunes version 7.7.1 or later or Windows Media Player version 10 or later for music synchronization"
Thanks,
Bifocals
KB27155 “Music services failed to load, an unexpected error occurred” when trying to synchronize Music on the BlackBerry Desktop Manager.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Blackberry Desktop Software Error 0x80043ac9

Hi all,
I have a 9800 Torch and I use a wire/cable sync with the latest version of Blackberry Desktop Software 6.0.2.44. It was working fine but now I am getting a message as it syncs the calendar that reads "Error Encountered. Error Code 0x80043ac9. Check documention."
Of course, I can find no such documentation. I have tried to delete my Contacts. Backed them up, deleted them from device and restored them. No luck. I did same with Calendar. No luck.
I have stopped the Calendar from syncing now and it works fine but of course my Calendar is no longer syncing.
Suggestions anyone please?

I'm having the exact same issue with my Torch and Outloock Calendar. Blackberry is worthless to me if I can't sync. RIM, please help!!!

Blackberry Desktop Software not recognize my device

Hello, I speak from Brazil.
After update my Blackberry Desktop Software, it no longer recognizes my device, a Torch 9800. My windows is the Seven. How to fix this problem? Gratefull

Hi all. I had the same problem and spent several hours on the phone with Blackberry Support. Its a problem with the latest update. Here is what fixed the problem:
Finally got it working again! Re-downloaded the desktop software (but when you start it up, make sure to uncheck the automatic update option). While that was downloading, I was instructed to go to microsoft.com and search for and download .NET Framework 3.5. Once you click to download that, there will be an offer to download 2 other items. One of which will be Microsoft .NET Framework 4 Client Profile (Web Installer). Click to download that too. Once they are finished downloading, run both files. .Net Framework 4 Client Profile will take longer and will ask you if you want to repair or remove. Choose repair. The repair took several minutes, but once it was done, I clicked "Finish", opened the BB Desktop Software, UNCHECKED THE AUTO UPDATE OPTION, and plugged in my phone. Once windows finished installing the drivers, Low and behold! The Desktop software recognized that the phone was connected! I hope this helps you resolve your issue as well. When it again offered me an update I clicked to update later (meaning never!). Best of luck to you.

Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry desktop software

i downloaded the latest version of blackberry desktop software. as far as i know everything went ok,
however i clicked on the icon on my desktop because i wanted to update my bb, and i couldnt go any further because the blackberry desktop software sign came up then i got the following message;
Blackberry desktop software has encountered a problem and needs to close.
ive installed the latest version twice first time was because i got notified, second time was because i uninstalled the program and downloaded it again.
i am very upset because i want to see my bb needs any updates

Try doing a clean uninstall of the BlackBerry Desktop Software as shown here: http://bbry.lv/acVRkU Then reinstall. Make sure you are installing it in a Windows User Account with admin privileges.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Blackberry Desktop Software Failed to validate your blackberry device

Blackberry 8310 was running slow. The people at the ATT store said I need to update the software. Downloaded the newest version to the desktop and when I tried to upload it to the phone received the following message
"Blackberry Desktop Software Failed to validate your blackberry device update"
"Aborting install due to validation failure. Some packages contained unsatisfied dependencies"
I am sure others have seen it. What do I need to do. Thanks Mike

Glad to hear. I just did this again last night, and I think I've isolated the specific program that causes the problem, but I can't be sure.
I think it's "Documents To Go".
People might try deleting just that one program first in Options > Applications > Add-Ons if they didn't want to delete everything else too. It's worth a shot.
J

Blackberry desktop software non vede profilo outlook 2013

BlackBerry Desktop Software, ver. 7.1.0.37 del 13/12/2012 (pacchetto 39)
BalckBerry Torch 9860, ver. soft. 7.1 pacchetto 2061
Outlook 2013 di Office Home and Business 2013 64 bit (installato da aggiornamento Office 2010 64 bit)
Windows 8 64 bit
Premetto che fino a ieri, prima dell'aggiornamento da Office 2010 a Office 2013, tutto andava regolarmente.
Con l'aggiornamento il Desktop Software di Rim non riconosce più Outlook 2013 come programma di posta predefinito (nonostante che sia come tale impostato sia in Outlook che in pannello di controllo di Windows).
Nel tentativo di impostazioni della sincronizzazione non consente di selezionare il Profilo Outlook in quanto mostra la lista profili come vuota.
Il profilo di Outlook è unico "Outlook", e presente nella visualizzazione in pannello di controllo per le impostazioni Outlook.
Si è già tentato il "ripara" della installazione di Office, con "cambia" dall'Installa (come anche citato su altre discussioni in merito a errori simili però con altre versioni di abbinamento)
Si è già disinstallato e ri installato Desktop Software di Rim.
Come dichiarazione esplicita la versione di dicembre 7.1 di desktop cita fino alla versione Outlook 2010, davo però scontato che trattandosi di una interoperabilità su aspetti che pensavo standardizzati fosse trasparente.
Altro messaggio di errore riconduceva alla mancata attivazione di "Redemption".
Dopo alcune ricerche sembrerebbe più un problema di Desktop che di sistema Office.
Vi è qualche modo, anche operando sul registro di sistema, di riallineare il tutto ?
Si sa se verrà in futuro mantenuto il supporto di sincronizzazione con Outlook sia in BlackBerry Desktop Software che in BlackBerry Link ?
Grazie
Saluti
Roberto Pierini

Hi and Welcome to the Community!
Interesting...I actually cannot determine at all why it ever worked for you...the Desktop Software is not compatible with Outlook 2013...refer:
KB12268 Synchronization support for BlackBerry Desktop Software for Windows
Unless it's Outlook that got upgraded? You were not clear about exactly what was upgraded...but, if it was Outlook, then that would indeed explain it...the upgrade took you to a version of Outlook that is not supported.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Desktop Software won't install on PC "Installation files cannot be validated."

Blackberry Desktop Software won’t install on PC “Installation files cannot be validated." KB article 28396 couldn’t get past # 4 because no digital signatures tab. Removed desktop software initially because it would not update.
Mark

I have the same problem, "Torch"
Acer,Windows XP
Blackberry Desktop will not install
RE; Cannot Vaidate
....Scanned internet, unable to find correct Formula to do so

Torch 9800 Bluetooth pairs to everything except Blackberry desktop software

Similar Messages

Maybe you are looking for