Torch 9800: Freezing up and showing hourglass icon

I live in Canada and when I cross oever to the United States i need to shut down my provider in order not to pay fees for roaming ...
I`ve done this often in the past without any problems until yesterday...
Ever since i turned it back on,  the hourglass icon pops up every few seconds which is extremely annoying !
My BB is only 18 months old but must say I seriously think i have a lemon. I`ve always had odd problems with it.Problems none of my friends have with theirs.
This is really making me think of swithcing to Apple !
Does anyone else have this latest problem with their Torch 9800
Thank you !!
Solved!
Go to Solution.

Hey Smirnoffgirl,
Welcome to the BlackBerry Support Community Forums.
I can definitely help you out.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB10307
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click  Accept as Solution for posts that have solved your issue(s)!

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