Torch 9800 Push Service

Hi,
I recently bought a Torch 9800., but my provider is not supporting e-mail push service.
Currently I am downloading my emails with another device manually. Is that also possible with BB? Do I need additional Software?
At present I am not able to set up an e-mail account. My provider told me that this is not possible (no push support) and in a forum I read that this is related to some settings on my SIM.
Thanks.

Hello,
BBs do not have a full on-device email client. Rather, they depend on the BIS infrastructure, which is hosted at the carriers and BB. What it sounds like is that you had BIS with your prior carrier, but do not yet have it with the new one. If the new one is capable of delivering BIS service to you, you must first get the old carrier to shut it off...one BB can have only one BIS account anywhere in the world. Until your former carrier releases your BB PIN from their BIS, your new carrier will not be able to deliver BIS to you (assuming they even have it...based on your discussions, it may well be that they don't).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

My Blackberry Torch 9800 PIN cannot Used for Blackberry Internet Service, please help me

I want to ask about my device can not use the Blackberry Internet Service ( BIS )
Device : Blackberry Torch 9800
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
can the RIM resolve this problem?
Help me Please

May I know where and how did you buy this phone?
Ron
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No BB service is working on my BB torch 9800

Hey, I have a problem with my BB torch 9800. I couldn't ever make BB messenger, Internet services, Facebook or any other app work.
I've been told the problem is that the phone was modified in order to make it work for any services provider, (Originally it only worked for Claro Argentina) and so BB has blocked my pin or so... that's the reason why no internet service or BB app works for me.
Is this right? if so, is there any way I can make it work again?.
I only can make calls and text, the smart apps don´t work at all.

Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
This may be where your problem is...if, for instance, your BB remains configured into some other carriers BIS system, then no other carrier will be able to create a proper BIS account for it
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
What you say is possible, but there are several other possibilities as well. Please check all of the above, including contacting Claro to be sure that they have fully released the BB PIN from their system.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
Go to Solution.

Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
*** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

My BBM and BB Instant messaging all not working on my BB Torch 9800 Even with my Data Plan Activated!

Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..

I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/

I can't send a photo by text - New user, Blackberry Torch 9800

I recently started using the Blackberry Torch 9800 and I'm still getting the hang of things.
This means I'm at the stage where i'm still accidentally muting myself while i leave a phone message or putting people on hold with my ear. If anyone has a master solution for this, that's welcomed, but it's not my main question.
I want to know how to send a photo by text. I've tried, and it comes up with an x next to it, as it hasn't sent.
i looked around the internet and found the suggestion that I resize my images using some app. The app they suggested doesn't exist anymore so I downloaded "Fast Photo Editor Free" and resized my image. It still didn't send. I made it smaller than you'd ever want an image to be, and it still wouldn't send.
To be clear, I can put the photo in the text, but once I push send, the text shows up with a red x next to it.
I'm not really sure what to do.

Hello irishduck
Welcome to the Community
You may try contacting you Carrier as there might be settings that they can do on their end to let you send the MMS. You may also wanna check these pages to help you familiarize with your phone.
Blackberry 101
Blackberry Tips and Tricks
Blackberry Battery Saving Tips
Goodluck
Ron
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How to block my lost BB Torch 9800?

I lost my BB Torch 9800 few days ago and I have not download/activated the BB Protect feature. There was no password, no lock at all. I also removed my sim so I could not even try to call it. I hope you could help me block the unit in order not to be accessed or used by anyone.
Below are info I got from the box, which I hope could help..?
Pin # [removed]
IMEI [removed]
BT MAC [removed]
I just sent a BBM invitation thinking that someone already has my phone and hoping that I can talk to the one who found it, but still pending. I really don't know if this will help but just trying my luck. I will appreciate any help...
Thanks!
MOD EDIT: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

There is nothing we can do here. We do not work for BB. Please remove your personal information from your post as it is not allowed to be posted here (PIN, IMEI, etc.)
Your only recourse for blocking the phone would be with your wireless service provider.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Adding Danish language pack to Torch 9800

My Torch 9800 will not allow me to add Danish as an imput language. How can I fix this?

You can use other Carrier's OS. Try any Danish Mobile Carrier just make sure you delete the vendor.xml files before you install it (How to locate vendor.xml files) . I'm not sure it'll work because I never used Danish input on my BlackBerry, but I think it's worth a shot. Goodluck!
BlackBerry Device Software:
The language bundles available with BlackBerry Device Software depend on the wireless service provider. By default, the following language bundles are available:
English only
Multi-languageThis package includes Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Hungarian, Italian, Korean, Polish, Portuguese, Spanish, Swedish, and Turkish
East AsiaThis package includes Arabic, Chinese,Czech, Dutch, English, German, Greek, Hebrew, Hungarian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Thai
All LanguagesAll supported languages
Notes:
There is no guarantee that languages in the preceding lists will be available with the BlackBerry Device Software specific to your wireless service provider.
Afrikaans, Danish, and Swedish are not available to select in the languages list and auto-text is not supported. Limited input is supported for these languages because the default BlackBerry smartphone character set can be used. For example, if Afrikaans is not selected from the languages list, Afrikaans AutoText cannot be supported.
Localization support for BlackBerry smartphones
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TORCH 9800 " How to stop the DATA Wiping due to Problems with Password Input "

PHONE TYPE:
Torch 9800 (1256)
PROBLEM:
On Friday, April 5th ... after several attempts of inputting my screen password I was constantly told by the 9800 that the wrong password was being attempted; which I know I did input the right PW . [ I believe that one key pertaining to the PW string is faulty and therefore not accepting the right character ] . When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again. This time after attempting what I believe was 9 times I suffered a "OMG" (Oh My God) situation where-in I believe the screen indicated to me that information would be erased; at that point I saw a progressive bar appear on the screen with the word "WIPING" and I immediately opened the back of the phone and removed the battery to stop the wipe at 40%.
One hour+ later I inserted the battery back into the 9800 and once again the data wipe bar appeared on the screen and I pulled the battery to halt the wipe at 20%.
I went to the Blackberry Official web site and sought out any solutions to stopping the data wipe in the Torch 9800 manuals and other service areas and there was no mention of the data wipe. I sought out other web sites for solutions and there was none... I also referenced a number of Black Berry forums and found that there where mentions of the same issue I was experiencing BUT no solutions.
I then pulled my sim card and inserted it into another Torch 9800 I maintain as a backup and when I went to my Mac Book Pro to connect the alternate 9800 and transfer data to it from the Blackbery desktop manager I was told their was a system failure. I attempted several times to in the dialogue box to copy data and settings from another device and again a system failure appeared. I again went to BB Torch Forums and found out that there have been a number of issues with Apple Macs and back up and transfers of data to Torch 9800 .
On Saturday I contacted Telstra Mobile Technical support and was connected to a Black Berry technical solution specialist who after referring to their BB manual and speaking to colleagues informed me that they saw NO work around solution.
I am therefore appealing to Blackberry wisemen & women to inform me if there is a solution to either obtain my backup data from my Mac and or to halt the Torch 9800 from wiping out my data if I have been able to pull the battery from the device. I have been user of Blackberry devices from the pagers of 1999 and have owned and operated over 14 BBs since along with my wife who is now on her first.
I am looking forward to your reply.
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
Professor Kenneth Morgan

Hi canadagoose
Welcome to BlackBerry Support Forums
Sorry to hear that you're experincing such issues !
canadagoose wrote:
When I had suffered prior password issues after several attempts the 9800 indicated on the screen that I would be locked out for 15 minutes until I could attempt again.
But this situation happens when you enter wrong password for your BlackBerry ID , but not with device password that a user set in his device :
KB24157 : BlackBerry ID lockout behaviour .
As you're an old user as you mentioned in your post , I think you will agree that BlackBerry are the most secure devices available , if we enter wrong password to many times ( By default 10 times ) then it will initiate a wipe process , which you cannot stop my any mean.
Sorry to say but there is no way or any workaround available to stop a device wipe after it is initiated .
Reading your backup issue , have you ever done a full backup or a custom backup which atleast include your address book ! If you have it then after a wipe you can restore it from those backup files.
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Incompatiblity of app world 4.0 with blackberry torch 9800

Hi
I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.
Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

karanintouch wrote:
Thanks Again for the reply.
Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?
I am not aware of an official page for this download.
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Desktop Software won't run - so I can't transfer from my current Bold to my new Torch 9800

I currently have desktop software operating on Microsoft XP SP2 with a Blackberry Bold. The desktop software was loaded approx 18 months ago.
I have upgraded to a Torch 9800 and wish to transfer my existing info from my Bold onto it via the desktop software. I have attempted to download the latest desktop software but ultimately it ends in a message stating that the application requires XP SP3 to run.
Are there any solutions other than upgrading my OS? An earlier version of desktop software that will work with both XP SP2 and a Torch 9800 perhaps?
Cheers

Correct, the current Desktop Software does require WindowsXP, service pack 3.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Blackberry torch 9800 wifi connected but no internet

hi i am using blackbery torch 9800.its giving error that wifi is connected but no internet connection.please help me

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to a data plan from them that is adequate to use the services you desire (many services require a data plan, even if the method of access is only WiFi).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Blackberry Torch 9800 key lights on front of device stay on all the time, even in standby

Hello Everyone,
I have a Blackberry Torch 9800 and it was not giving any screen output.
I completed a security wipe of all the info on the device and fixed the issue.
I can use the phone now.
Upon putting the phone in standby the screen shuts off as its supposed to, but the key lights on the front of the device stay on. This drains the battery.
I have searched all over the internet to figure out how to solve this issue and no dice.
The technical info is below:
Blackberry 9800
smartphone 3G WiFi
6.0 Bundle 695(v6.0.0.246, platform 6.4.0.105)
3G Brands 1,2,5,6
Kernel v3.8 6 5
Branding Version 1.0.75.622Q
Micro Edition Config CLDC-1.1
Micro edition profile Midp-2.1
Micro edition JTWI Version MIDP-2.1
Media version: 1.1
Pim version : 1.0
File version 1.0
Bluetooth version: 1.1
Location Version 1 0 1
Micro Edition Security and trust Services version 1.0
-Any input on resolving this issue would be greatly appreciated-
-Have a great day
Stevo

Hello Stevo808,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the key lights on your BlackBerry 9800 Torch smartphone.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

BB Torch 9800 AT&T unlocked to Bell

Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie

jacquied777 wrote:
Hi,
I recently purchased a Torch 9800 from a friend which was originally bought from AT & T and have tried to use it with Bell after un-locking to Bell and then subscribing to their data plan. All attempts to access the internet and set up BBM had been un-successful so we took it back to Bell and, after wiping the system and re-loading, we were told that the phone will not allow the data plan due to a hardware issue within the phone. Is there anything that can be done to the phone that will allow us to use the Bell data plan?
Thanks,
Jacquie
Hello jacquied777,
Try refreshing your service book with Bell SIM on it. See this article:
How to clear and refresh the service book database if the BlackBerry smartphone is unable to send or...
Thanks.
Good luck!
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Synchronizing Torch 9800 contact list with my Playbook

I am trying to avoid retyping all my contacts on my Torch 9800 into the Contact on my Playbook. Is there a way to port them from my phone to the Playbook and then sychronize them so when one changes, it automatically changes the other?

Hey pratiktnm,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you setup on a BlackBerry Enterprise Server? With the Desktop service book appearing it seems you were on one. If you are still on a BlackBerry Enterprise Server, I would suggest creating a full backup with BlackBerry Desktop Software: www.blackberry.com/btsc/KB33505
Then proceed with a security wipe by going to Options>Security>Security Wipe and then contact your network service provider to generate a new Enterprise Activation password. Then proceed with the enterprise activation by going to Options>Advanced Options>Enterprise Activation.
Once the activation is completed, test out the wireless synchronization of the contacts.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Torch 9800 Push Service

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