Torch 9800 shutdown when on 3G

Hi, Been searching a solution. Hope this will help...
I hv been using the Torch 9800 for about 1.5 yr. Recently, it started to shutdown unexpectedly, evenif battery is still at 90% or so. Here are the my current config:
6.0 Bundle 862 (v6.0.0284, Platform 6.4.0.120)
3G Bands 1,2,5,6
The most recent Apps update was Facebook (3.1.0.17). But the issue started just before the last Facebook update. I have minimum apps downloaded (<10), and I do not download music etc. Did a SW update check and got a confirmation that the Torch SWs are all up to date (from Phone/Software Updates). Storage is about 50% filled for both buit-in & media card.
Most of the shutdown happen unexpectedly. No warning or whatsoever. There were a couple of incident where there was a brief msg pops up indicating the battery power is drained.
While debugging the issue, I notice that the shutdown only happen when I was on 3G. Knowing that 3G consume more power, I suspect it could be a battery issue. But serching online, it doesn't seem necessary a battery issue. I do not want to spend $$ on a new battery and not solving the problem. The physical appearence of the batter looks perfectly good (no deformation or any sort).
For the past one week or so, after the device was shut down. I normally do a battery pull. But it didn't help at all. After leaving the battery out for a minute or so, and the long reboot, once on 3G, it will go down again within a minute or so. If I turn off the 3G immediately after boot up, and continue to use WiFI, then it will stay on. But once I turn 3G back on, it will go down again, especially when I running the browser.
Hope you can help...

Hey kytham,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
To determine if this a software issue, I suggest performing all the steps in this KB article and test out the 3G prior to restoring any data: www.blackberry.com/btsc/KB11320
If the issue persists, then I suggest you contact your network service provider for repair/exchange options.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

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My BB Torch 9800 stucks when i open the slide

i have a BlackBerry Torch 9800 ........ When the slide is closed it works well but when i open the the slide the screen stucks or sometimes goes black ........ Then again when i close the slide slowly it starts working in 30 minutes - 1 day ....... Help needed plz
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This sound like a hardware problem. Have you tried a battery pull to reset the phone? If you have I recommend giving your carrier a call to setup repair or replacement of the phone.
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Torch 9800 touch screen only works when slid open.

Hello everyone, this is my 1st post but I've been lurking the forum for some time. I'm running a Torch 9800 on AT&T right now on v6.0.0.600
This is what's happened with my phone: as the subject notes, my touch screen only seems to work when I slide open the phone.
What I've tried so far that doesn't work: rolling back software, rolling the software forward again, hard resets, soft resets, adjusting intervals for the touch screen.
The weird part is that I saw an older thread that had the exact opposite problem(touch screen only worked when the phone was slid closed). I have a level/ruler app for my phone and it's showing that the phone knows when it's tilted/angle/orientation. I've also closed the phone, opened it slightly (about the width of my thumb) and it stays horizontally oriented + I'm able to use the touch keyboard that way.
Anybody have a suggestion as to what I can try next to fix this? I haven't gone so far as to just go and get a 9810 yet, but i'm considering it.

Thanks for the post.
Has it in anyway fallen or pressed hard at any point? It could be the belt, which would just need you to go with it to a certified repair center and get it secured.
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Camera - Torch 9800 - Unable to capture the image

Hey everyone!
Had a torch 9800 for 18 months now and always been working fine... until today.
I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen.
When I click for a photo I get a message " Unable to capture the image "
I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
Does anyone out there have a suggestion?

I am having the exact same issue. I also tried rebooting, taking out the battery and sim card and cleaning out the back, alas no difference.

Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

Torch 9800, Network provider, O2 UK.
Although my BlackBerry service with O2 is connected and working as normal, I am totally without email on my Torch 9800. I have owned the Torch 9800 since March. All has been well until last week when I changed the password on one of the 3 email accounts I had set up on my device. This password change left one of the accounts unable to send or receive mail, and is also what lead me to discover that I could not enter email set up on my device or via my network providers website ( www.o2email.co.uk ) .
I have spent hours on the phone with O2 discussing this issue. The usual checks and procedures have been carried out, battery pulls, checking settings etc and the service books have been deleted and resent several times. These actions have not resolved the problem but instead led to the loss from my device of the other 2 email accounts which were working correctly but have now disappeared into thin air. Having tried all possible solutions with O2 I now come here looking for an answer.
When I visit my Network Providers BlackBerry mail service trying to create an account using my pin etc, I am without fail getting a pop up box containing the error message ''Your account is not accessible via HTML browser. Please use your devive to access BlackBerry Internet Service'' !? The result is the same whether I log in from my device over 3G or Wireless, or from a PC (have tried several browsers) .
On my device, when I click on the Email Accounts icon from the setup menu nothing happens, no response at all. I have tried many times and there is just no way to set up or edit mail accounts. I am without mail on my device and growing increasingly short of patience.
I am now hoping somebody here can offer me some advice on how to resolve this issue. What use is a BlackBerry without email capabilities ? I see from researching email set up problems on the Torch 9800 that I am not alone here so if somebody at BlackBerry is listening ? If this is a Torch 9800 issue then I am sure you will be doing all you can to resolve this but in the meantime PLEASE help by offering a solution to the issues I have mentioned.
Thanks
BlackBerry is for Life not just for Christmas
Solved!
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Welcome to the forums, bs342!
Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days. The good news is that RIM is definitely aware of and working on the problem.
First, let's try something on your computer. What browser are you using? Your problem there might just be as simple as clearing cache in your browser, then closing and reopening the browser to try the website again.
If that doesn't work, try this:
From your device's browser, go to mobile.blackberry.com. Select your country of choice, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup. You should be able to integrate your e-mail accounts that way until RIM has fixed this issue.
Please let us know how it goes!
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*** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

My BBM and BB Instant messaging all not working on my BB Torch 9800 Even with my Data Plan Activated!

Device: BB Torch 9800
Carrier: Globe Telecom (Philippines)
OS Version: 2949 (v6.0.0.668,Platform 6.6.0.236)
App free Space: 266.7 MB
Device Memory free space: 3.5 GB
Apps Installed:
AOL IM: 2.5.78
BBM: 6.1.0.71
Facebook: 2.0.0.58
Google Talk: 2.5.125
My Space: 2.0.0.19
Twitter: 2.1.0.28
Windows Messenger: 2.5.125
Yahoo Messenger: 2.5.125
BB App World: 3.1.1.21
Problem: I bought my Torch 9800 on a Blackberry Retailed outlet and inserted my Old Simcard on it . I enrolled on a BB data plan from my carrier (GLOBE's BB Social ON: pls refer from this link to understand better regarding my Carrier's Data plan ) I can access only on my Facebook,My space and Twitter Apps. All other such as BBM, YM,WM,AOL ang GoogleTalk are not working. For BBM: I tried to add a contact as well as my frend tried to add me but i never received the invitation nor did my friend (my friend also has the same Carrier as mine and enrolled on the same package using his BB Bold 9000 OS 5 with BBM 6.1.0.71),another friend also tried to send me BBM invite but never received it. When I tried to log-in on my YM app,it says "service not enabled for this handheld".. I tried to go to the Carrier Customer Service to help me with the settings or something and say that my account is already updated to their BB services and I have already the correct settings. I tried to delete and reinstall the apps..did countless hard resets on my phone..but still the same problem..Can Someone help me plz..

I'm sorry to say, but I'm having the EXACT same telecom, same plan, same problem. I wonder if the original poster was able to solve his problem. I still can't use my BBM, though the other apps work just fine. :/

Can't download apps to my Torch 9800 from BB app world

Hi, have recently purchased a BB Torch 9800, but can't download an app from the handset despite having created a BB ID. When I do try I keep getting an error message advising me to try later?

Hey northernboy,
Welcome to the BlackBerry Support Community Forums.
Try completing the following:
1. From the Home screen of the BlackBerry smartphone, click Options > Date and Time > set the Update Time field to Automatic.
2. Press the Menu key, and select Update Time
3. Press the Menu key, and select Save
For more detail on this have a look at this:
http://btsc.webapps.blackberry.com/btsc/KB25882
Cheers.
-HB
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TORCH 9800 - Calendar and Contacts no longer syncing with Google

Hi. I got my Torch 9800 (software version 6.0) in April and up until a couple of weeks ago, no problem syncing two-ways with Google calendar and contacts. For some reason, sometime over the past two weeks they have stopped syncing. I still receive Gmail on my Torch, no problem. Strangely, if I am sent an invitation for an event on my Google calendar, it still shows up on my device AND my Torch, However it does not sync if I create it myself, in either direction (if I create on the device, it does not show on Google calendar, and vice versa). It is set to sync wirelessly. PLEASE HELP!!!! The calendar is the main reason I even have a BlackBerry!! TIA.

I have almost the same problem since I upgraded to 6.0 B2647. If the invitation is sent to me from someone else and I get it as an email, I can accept the meeting request and it is added to my BB but it is still not added to my gmail calendar. I have 8 accounts synched with my BB, 4 of them gmail accounts, 2 of them have gmail calendars.
I just got off the phone with Rogers BlackBerry support where I was told that I should backout the upgrade and the tech support guy (Peter) was unable to tell me what version I should go back to. BB DTM knows though but I'm reluctant to go back.
It was a Rogers specific upgrade! The upgrade itself went badly. I couldn't upgrade wirelessly and when I did the upgrade using DTM the software upgraded but the restore failed. I was able to restore some of my information (password keeper - thank goodness!) but I lost a number of updated address book entries and have had to reenter them manually as people contact me (or I call them if I know their number).
I worked for RIM for 10+ years and this is one of the worst upgrades I've had and I used to run early pre-release versions all the time.
I've tried:
-- turning off wireless calendar sync and then turning it back on.
-- deleting the account from my bb and readding it
-- changing the default account to my gmail account for calendar and contacts and email
Nothing has worked so far, especially talking to the Rogers rep!

AW version 4.3.0.26 installation story on a Torch 9800

This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Problem connecting desktop manager with torch 9800

I have a lot of difficulties with my BB Torch 9800, since I forgot my password (for desktop manager).
Can't connect neither BB Protect to save data nor browse with Google search.
Could somebody help me solve this?
Thanks

Hi and Welcome to the Community!
You've got a lot of inter-related and separate issues all mixed up in there. Can you perhaps separate them and provide adequate details of each so that we can perhaps understand and help you?
For example, the Desktop Software password is the exact same one that you use to unlock your BB after you either have caused it to password lock or enough time has passed that it has auto-locked. But that password is totally irrelevant to everything else you've mentioned...and you really need to figure that one out first, as without it, you cannot even use your BB for the other things at all.
Let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Synchronizing Outlook Calendar entries with a Torch 9800

I have a customer with a Torch 9800 who is suffering a problem so severe that I can't believe it's a problem that RIM have ignored so I'm assuming there must be a solution.
The problem is that when Intellisync synchronizes the Torch, all Calendar appointments (other than recurring ones) older than 2 months are deleted - not only from the Torch (which is mildly acceptable), but also from Outlook (which is 100% totally unacceptable). These entries are unrecoverable and the customer's historical records have been competely destroyed!!! If this is not a bug I can't imagine who on God's Earth thought this might be a good idea!!!
Whilst I recognise that "synchronise" suggests that both devices should end up the same I also recognise that storage limitations in the Torch may be unable to cope with the volume of appointments stored over the years in Outlook but I see no reason for such limitation - if that is the reason.
The settings for Intellisync are currently set to 365 days, both past and future, but this seems to be ignored with the 2 month past history being the limit imposed without choice.
If someone can shed any light is this issue I would be most appreciative.
Regards
Dave

Nokia has helped me with a solution...
My previous sync settings were:
1. automatic synchronisation - do not synchroniseautomatically 2. conflict resolution - Microsoft outlook 3. Direction - updatein both directions 4. Sync profile - empty
I have now created a sync profile on the phone and haveset the same one on PC sync (not sure if that did anything)
I also changed the Direction setting to: Delete allmobile phone data and replace it with outlook data
And have run a sync.
This has worked to delete all old outlook emails etc. Ican see that I will need to do this every now and again to ensure that thephone doesn't get full of old entries.
I will now return the sync setting to - update in bothdirections. Until I need to do it again.
Thanks for your help everyone.

Upgrade software for torch 9800

I have BB Torch 9800. I m living india and carrier is Airtel. Can anybody help me to how to upgrade software.

Hello,
The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
3) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
Don't forget to backup.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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File transfers Torch 9800 to Playbook

Can anyone tell me how to transfer files from a Torch 9800 to a Playbook 2 without a PC in the middle? BB Bridge works fine. I can see the files in the native file search utility, open them, etc. But actually pulling a file from the phone to the tablet, beats me. There's no dragging or save as capability when switching directories from phone to tablet. I've even tried using shortcut keys on the mini keyboard to try to copy and paste, but no go. All the apps I've found rely on WiFi and are geared to Playbook/PC use.
Solutions?
Solved!
Go to Solution.

Works! I wouldn't say it's the most intuitive software out there (it took a bit to find how you get to the Bridged phone, especially when used to it automatically appearing in the native File Manager and going up the file tree only gets to the top Playbook folder); but all figured out now.
Thanks for the suggestion Jon.

Moving Contacts from Curve 8350 to Torch 9800

I recently upgraded my curve 8350 to a BB Torch 9800. Prior to doing this I made a backup of all the contact files on the phone. When I connect my Torch to my computer I open the Blackberry Desktop Software to restore my .ipd file from the curve. I select address book from the restore, it tells me the restore is complete but there are no contacts on the Torch. I have tried restoring the entire file with no success as well. Can someone help me please.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
In the interests of the Community (where everyone learns from everyone else), would you mind posting what your solution was? That way, others who search will perhaps be able to use your solution without needing to post any question of their own.
TIA!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Torch 9800 shutdown when on 3G

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