Torch 9800 stuck on Reboot

I recently downloaded the new BBM app, and the icon disappeared from my phone.  I tried rebooting several times, and it finally appeared, but it wasn't called BBM, rather net_rim_   something.  When I clicked on it, it said "missing resource files" and wouldn't load.
I also noticed that my BBM connected apps (Facebook, etc) were not loading properly.
So - I backed up my BBM contacts, and deleted and re-installed, but there was no icon again.
I checked this forum, and found a similar problem, and the solution was to check if the software needed updating, which would fix the problem.
I checked on my Torch, and it said there was an update available, so I downloaded it.  It downloaded fine, and then asked if I wanted to install it, and gave a warning message that it might take 2 hours or more.  This was fine with me, as I was going to bed soon, and wouldn't be using it.
Before I went to bed, I noticed that it was rebooting.  I figured I would just leave it and go to bed.
When I got up this morning, I noticed it was still rebooting.  The white bar would go all the way across, then it would go to a white screen,  go black again, and then start over. 
I checked the forums again, and found a similar issue, which said to pull the battery and replace it.  Did so, and it didn't work.  I have tried several times, and even left the battery out for 2 hours, in the vain hope this might work.
I tried connecting to BlackBerry Desktop to do a restore, but it can't connect to the phone, because it is stuck in reboot.
Any suggestions?
Solved!
Go to Solution.

Sorry - forgot to post the URL:
http://supportforums.blackberry.com/t5/BlackBerry-​Torch/Torch-9800-Reboots/m-p/1605269/highlight/tru​...

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    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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    RimBaseException (Failed to open java loader session.) created
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    (3420) 2012-08-07 00:10:28.795 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:28.862 ERROR*** JAVALOADER   Commands   JL Session error message: HRESULT error during Open: bc000002
    (3420) 2012-08-07 00:10:32.651 INFO     EventDisp               ***---------  Device disconnected via USB Device: \\?\USB#Vid_0fcaPid_0001&MI_00&0107 PIN 0 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 4100000 Power 500
    (3420) 2012-08-07 00:10:32.661 WARN**   RECOVER                 Ignoring expected device disconnect event 1 [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:32.663 WARN**   EventDisp               Device disconnect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
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    (3420) 2012-08-07 00:10:33.901 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
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    (3420) 2012-08-07 00:10:34.905 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:34.908 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:34.909 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
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    (3420) 2012-08-07 00:10:34.910 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
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    (3420) 2012-08-07 00:10:35.913 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:35.915 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:35.916 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:35.917 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:35.917 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:36.922 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:36.928 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:36.929 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:36.930 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:36.930 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:37.934 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:37.935 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:37.936 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.937 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:37.938 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:37.938 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:38.941 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:38.943 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:38.944 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:38.945 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:38.945 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:39.949 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:39.955 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:39.956 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:39.957 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:39.957 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:40.961 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:40.963 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:40.964 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:40.965 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:40.965 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:41.969 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:41.971 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:41.972 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:41.973 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:41.973 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:42.982 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:42.985 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:42.986 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:42.987 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:42.987 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:43.991 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:43.993 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:43.996 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.997 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:43.998 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:43.998 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:45.003 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:45.005 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:45.006 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:45.007 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:45.007 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BDRimBaseException (Failed to open java loader session.) created
    (3420) 2012-08-07 00:10:46.011 INFO     BASECMD      Commands   No resources to close for device: [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)] [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]...
    (3420) 2012-08-07 00:10:46.018 INFO     BASECMD      Commands   Opening JL session for device [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]. [NessusCommand BDNessusInstallBundleCommand [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]
    (3420) 2012-08-07 00:10:46.019 INFO     JAVALOADER   Commands   Requesting JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 INFO     JAVALOADER   Commands   Completed  JL connect [Device name:BlackBerry Torch 9800 pin:0x0 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:10:46.020 ERROR*** JAVALOADER   Commands   Failed to open java loader session with error: 3
    (3420) 2012-08-07 00:10:46.020 ERROR*** default      Commands   Exception RimDeviceSessionConnectException -- BD(3420) 2012-08-07 00:29:52.265 INFO     EventDisp               ***---------  Device connected via USB Device: \\?\USB#Vid_0fcaPid_8004&MI_00&0211 PIN 679217637 GUID 1E1D57483225E162014D62CB7811CAD33E249F40 Location ID 24100000 Power 500
    (3420) 2012-08-07 00:29:52.265 INFO     default                 USB device PID: 0x8004, bootrom metrics: 472 bytes
    (3420) 2012-08-07 00:29:52.266 DEBUG    EventDisp               ***--------- Device CONNECTED: {     BBPIN = 679217637;     "BR Metrics" = <10000600 d8010000 0d000a05 07180005 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 65635f61 67656e74 00000000 00000000 4a756c20 32322032 30313000 00000000 31303a30 313a3331 00000000 00000000 00010f00 09000000 00000000 b0000000 14000000 d8000000 40000000 24000000 046f025c 00000200 04000000 01000000 012202d8 03020404 072f0b01 0c060d09 37013b05 41014601 ffffffff ffffffff ffffffff ffffffff 4a56be92 18000100 1d0c0000 00000000 d0070000 180c0000 00000000 00000000 19080000 02000000 1a080000 c4070000 1e0c0000 c5070000 d0070000 230c1a00 000000b0 ffffffbf 230c1a00 000000c0 ffffffcf 09080000 1b16a20b ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff ffffffff>;     DeviceName = "\\\\?\\USB#Vid_0fcaPid_8004&MI_00&0211";     "Extended Properties Version" = 1;     GUID = 1E1D57483225E162014D62CB7811CAD33E249F40;     HubAddress = 24100000;     "MUX Version" = 2.007812;     NetworkType = 7;     "OS Metrics" = <12000300 cc010000 000000b8 383c2bb9 fcff4abf 65635f61 67656e74 00000000 00000000 4a756e20 20332032 30313100 30333a33 373a3338 00000000 52494d20 426c6163 6b426572 72792044 65766963 65000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 07180005 df000606 ec0bf9d0 bc2390b8 00000000 880300b8 242d00b8 0001ffff 93e1d0c3 f4000000 14000000 f8207ab8 00000000 44010000 20000000 0000000a 00000000 b8cc84b8 21000200 08000000 03009500 8482dfb8 04e20005 00000000 00000000 1c0ad1b8 64010000 68000000 fcff5fbe 00000000 01010cff 040100ff 0201d7ff 0d010909 03010002 07012fff 0b0100ff 3c0001ff 3b0100ff ff000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 362e362e 302e3232 33000000 00330014 001f0108 0058405e 0078405e 00a0405e 03009500 01000100 04e20005 04000300 0000000a 02000000 11020000 05000500 00000100 08000100 00000100 09000100 00000100 0a000100 21000200 03000100 11000200 07000100 01000000 0b000100 55000304 06000200 00000000 00000000 00000000 00000000>;     "OS Type" = 0;     Power = 500;     "Product ID" = 32772;     "USB Vendor ID" = 4042;     "Vendor ID" = 301;     kDeviceDriverKey = 1;     kDeviceHasJVMKey = 1;     kDevicePhysicalConnectionKey = 1; }
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     Device Attached
    (3420) 2012-08-07 00:29:52.267 DEBUG    CFP                     ... don't care -- not looking for specific device
    (3420) 2012-08-07 00:29:52.269 DEBUG    EventDisp               Device connected:  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.270 WARN**   RECOVER                 Device connected while updating device  [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]
    (3420) 2012-08-07 00:29:52.271 WARN**   EventDisp               Device connect consumed by [NessusCommand BDNessusRecoverDeviceCommand [Device name:BlackBerry Torch 9800 (287C09E5) pin:0x287C09E5 model:BlackBerry Torch 9800 hardwareID:0x5001807 GUID: 1E1D57483225E162014D62CB7811CAD33E249F40 - appsnull) platformnull)]]

  • PLZ HELP: BB TORCH 9800: not able to start ,keep on rebooting after 70% booting. plzzz.. its urgent.

    Hi,
    i m using bb torch 9800,i installed viber app from bbworld .During instalation, it automaticaly went for restart.n till now it is rebooting everytime after every70% complition. its just like a do loop.
    1.i removed battery so many times kept back..but no way.
    2.i tried to start with safe mode for rebooting,but that also doesn't work.
    3.charged battery fully ,then inserted,stilll same condition.
    what to do? no way .i tried my best with these ideas what i got here on this foram,but didnt work.thats why i m writing seperately..PLZ HELP ,I M HELPLESS FROM LAST 7 DAYS...

    sorry bout the delay you can follow these instructions
    How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop Software fo...
    Want to contract me? You can follow me on Twitter @RobGambino
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

  • Browser configuration is not visible in options of browser for Torch 9800

    I have recently bought Torch 9800 and I have upgraded my plant to use browser services.
    Problem arised when I tried to upgrade Blackberry App World, while downloading my phone automatically rebooted.
    After reboot there was no icon for Blackberry App World and also I couldnt browse.
    So I checked with my service provider and they asked me to check my browser settings,
    to my misery now there is no 'Browser Configuration' in option menu.
    Please somebody help me with this...I am really stuck as SP says nothing they can do about it.

    Hi. I tried it, but it did not help. :(
    It is strange. Before I had the error in log:
    Unable to rename '/appl/ucm_cluster/server/weblayout/resources/schema.work' to '/appl/ucm_cluster/server/weblayout/resources/schema' while publishing schema.
    When I looked into the 'schema' dir there was old doctypes in js file
    In 'shcema.work' which was supposed to be renamed to 'schema' there was my correct document type in js file.
    Now in /server/weblayout/resources/schema/views/doctypes/all.js file there is only my correct document type but i still have in gui the old wrong doctypes! :(

  • Camera - Torch 9800 - Unable to capture the image

    Hey everyone!
    Had a torch 9800 for 18 months now and always been working fine... until today.
    I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen. 
    When I click for a photo I get a message " Unable to capture the image "
    I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
    Does anyone out there have a suggestion? 

    I am having the exact same issue.  I also tried rebooting, taking out the battery and sim card and cleaning out the back, alas no difference.

  • No longer able to locate the Twitter icon anywhere on my Torch 9800

    I have Twitter version 4.0.0.15 installed on my Torch 9800 and have been using Twitter frequently for the past six months or so. For some reason I can no longer find the Twitter icon anywhere.  Not in "All", "Favourites",  "Frequent" or Downloads.  I have tried uninstalling, re-installing, pulling the battery for a reboot (both with the Blackberry turned ON as well as with it OFF),  all to no avail.  This just started the other day.  At about the same time, or shortly before this problem started, I upgraded the News/sports app "Canoe".  Thinking that it might have been this upgrade that is causing the problem, I currently have Canoe uninstalled and went through the same procedures but have been unable to correct it.
    Has anyone had a similar problem?  If so, how did you correct it?  I miss using Twitter.
    Thanks much!
    Solved!
    Go to Solution.

    1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
    2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
    If you still don't see it, look at Options > Device  > Applications. Do you see it listed there?
    1. If any post helps you please click the below the post(s) that helped you.
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  • AW version 4.3.0.26 installation story on a Torch 9800

    This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
    After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
    I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
    The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
    I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file  by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
     Here are my initial conditions:
    I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
    I have a copy of my current device software on my (Windows XP) PC
    I made a backup file of my current data and apps
    I had previously installed a valid ID 
    I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
    Here are my actions:
    1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
    An updated BlackBerry Desktop Software component must be installed before you can continue.
    2) I selected 'Install'
    Windows Installer Window popped up.
    Please wait while Windows configures BlackBerry Device Software Updater.
    Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
    3) I disconnect my phone and clicked OK.
    DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
    4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
    There are no BlackBerry Device Software updates available.
    5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
    DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
    6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
    7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
    I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
    8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
    I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
    This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again. 
    Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
    While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
    So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

    Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
    I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
    KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
    or
    KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
    Thanks
    -CptS
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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