Torch 9800 touch screen

I have been rebuilding/refurbishing a Torch 9800 and have replaced the LCD, Main Ribbon Flex and touchscreen among other parts. Only the right half of the touchscreen reacts to touch. The left half is non re-active. Any fix?
Solved!
Go to Solution.

I just talked to a friend who repairs BlackBerrys. He says you likely damaged the ribbon that connects the LCD to the main board. He said he did the same thing once himself.
Post back with how you fare on this. I'm curious, is it possible to take out the wobble in the display when touch typing with the device closed? I've never had mine apart but have been considering it to do something about the rattle when I type.
John
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Torch 9800 touch screen only works when slid open.

Hello everyone, this is my 1st post but I've been lurking the forum for some time. I'm running a Torch 9800 on AT&T right now on v6.0.0.600
This is what's happened with my phone: as the subject notes, my touch screen only seems to work when I slide open the phone.
What I've tried so far that doesn't work: rolling back software, rolling the software forward again, hard resets, soft resets, adjusting intervals for the touch screen.
The weird part is that I saw an older thread that had the exact opposite problem(touch screen only worked when the phone was slid closed). I have a level/ruler app for my phone and it's showing that the phone knows when it's tilted/angle/orientation. I've also closed the phone, opened it slightly (about the width of my thumb) and it stays horizontally oriented + I'm able to use the touch keyboard that way.
Anybody have a suggestion as to what I can try next to fix this? I haven't gone so far as to just go and get a 9810 yet, but i'm considering it.

Thanks for the post.
Has it in anyway fallen or pressed hard at any point? It could be the belt, which would just need you to go with it to a certified repair center and get it secured.
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9800 touch screen

A couple of months ago my front panel button to my Torch 9800 which is about a year old fell off. Since my phone was looking a little bit scratched up i decided to purchase a full housing and tool kit so i could disassemble my phone and change it's housing as well as replace the top buttons. The process was very complicated and my dad helped me to do most of it but we used a video tutorial to make sure we are doing everything correctly. Once we were finished it turned out my touch screen had stopped working and my phone's 'handset' speaker was not working so i could only use the speakerphone. If i was go to a repair shop would they be able to disassemble my phone again to try and get the touch screen woring again and possible add a handset speaker to it?
Secondly today my top buttons panel fell off 'again' and while my phone was in my pocket my front button's flex cable broke so not i can no longer use my 'menu' or 'call' button. If i was to go to a repair shop would they be able to fix this and how much do you think it would cost?

A couple of months ago my front panel button to my Torch 9800 which is about a year old fell off. Since my phone was looking a little bit scratched up i decided to purchase a full housing and tool kit so i could disassemble my phone and change it's housing as well as replace the top buttons. The process was very complicated and my dad helped me to do most of it but we used a video tutorial to make sure we are doing everything correctly. Once we were finished it turned out my touch screen had stopped working and my phone's 'handset' speaker was not working so i could only use the speakerphone. If i was go to a repair shop would they be able to disassemble my phone again to try and get the touch screen woring again and possible add a handset speaker to it?
Secondly today my top buttons panel fell off 'again' and while my phone was in my pocket my front button's flex cable broke so not i can no longer use my 'menu' or 'call' button. If i was to go to a repair shop would they be able to fix this and how much do you think it would cost?

9800 Touch screen not working

as mentioned in the subject
am having a problem with my 9800 torch that the screen touch sensitivity is not working at all. i tried formating the apps from it but still nothing happened
also it reboots many times automaticaly and thats makes it difficult to do anything to fix the screen problem
please i need your help to fix this issue
Solved!
Go to Solution.

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.
On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on Smartphone. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine
Disable Compression on media card? go to Options, Device, Storage
using a custom theme? try it for a day the factory default one to rule out your theme
remember the esc key closes most apps, except for GPS and some chat clients. the other apps need to use menu and then exit or close. The farthest key to the right is a home key and does not close any apps per se but will end calls.
If the above does not work then maybe running a new OS is in order.
Manual device OS upgrade instructions:
1. First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
2. Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion and unplug BlackBerry. Get DM here http://us.blackberry.com/apps-software/desktop/
3. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
4. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
5. This step is not needed unless there is an issue on next steps. Use BBSAK from BBSAK.org and wipe the device (after doing a complete backup) then after you get the error 507 (no OS installed) then proceed to step 6
6. remove internet connection to PC and reboot PC.
7. Plug in BlackBerry and double click on "Loader.exe." It's located in the same place as the above vendor.xml file was in.
8. if you did Step 5, restore from back up. Follow this KB if needed http://www.blackberry.com/btsc/KB10339
Enjoy the new OS.
if after all of this then maybe you have an issue with your device and will need to contact place of purchase if under warranty still.
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Torch 9800 black screen

My phone turns on but my screen doesn't, the red light come on and so does the buttons but the screen stays black.
The screen doesn't have a back light neither. I took out the battery to reset it but that didn't work either. What should I do?

There can be a couple of things that can trigger this. One initial suggestion is to see if it's a software issue by attempting to reload the software on the phone. To do that, follow the steps in the link below:
http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...
Your computer may or may not recognize the device. If it doesn't recognize the device in Step 2, unplug the phone from your computer and remove the battery. Then plug your Torch back in and as soon as you see your PIN or PIN:UNKNOWN pop up, click Next. Once you've made it to Step 3, you can reinsert your battery and continue with the OS reload.
Now then, that's one possibility, but to be honest, I think it's more likely that you're dealing with a hardware issue. It may just be a dead screen, or it may be a faulty motherboard. If your phone is still under warranty, take it into your carrier for assistance. If it's not longer under warranty, you can try checking at a cellphone repair shop to see if they can easily diagnose the problem. They should be able to let you know the cost of any repairs so that you can decide if it's worth it for you.
I hope this info helps!
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Physical keyboard not working, touch screen not working on Torch 9800

I've had this phone a little over a year. First, my physical keyboard stops working. It is the one I use the most. I wasjust using the virtual keyboard and when I was watching tv, I decided to turn my phone on to check it (as I usually keep it on silent.) I turned it on and the touch screen would not work for me. I opened the physical keyboard, and it is working fine now, as is the track pad, but I cannot use the touch screen by actually touching it. Anyone else have this problem? How do I fix it?
**Edit** I checked my phone right after I posted it and now neither are working.

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9800 screen very faint

Hi,
My wife's Torch 9800 started playing up yesterday, upon sliding the screen up it would stay blank (although it's actually on just very very faint) until you slid it down again slightly at whcih point it would work as normal. It's gone downhill since then and now just stays faint no matter what you do with the slider.
Any ideas would be welcome.

Hello bristep123,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
If doing the above does not correct your issues then you will want to contact your wireless service provider or point of sale for options as it would appear to be a hardware issue.
Hope this helps. Have a good day.
-SR
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Touch screen for torch

I've had a torch for about 10 months and recently it has started to respond very slowly like when I slide it open the touch screen stops working and then I will have to reset it by removing the battery and putting it back. This only helps for an hour. I have wiped it twice but the problem comes back a few hours later. Pliz help...

Hi & welcome to the community...!!
I would suggest you to perform OS reload using procedure provided in below URL
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

My blackberry torch 9800 fell and now the screen is black.

My blackberry torch 9800 fell and now the screen is black. It fell again and came back on, now the screen turned red, then it went black and it is not coming on at all. please help!

Hey mirs81,
From your description the BlackBerry smartphone was damaged when it was dropped, I would suggest contacting your point of sale for warranty and repair options.
Let me know if you have any other questions.
Thanks.
-HB
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Is there an updated touch screen BB 9500?

I have a touch screen BB Storm 9500 which I love, but it is giving me some problems so I am looking at replacing it with the updated version. But there does not seem to be any new touch screen BB available now in Singapore. Is that correct?

yes there is a Torch 9860 full touch/9850. Theres the Torch 9800/9810 Touch + QWERTY. Bold 9790/99x0 Touch & Type. There is also a Curve 9380 full touch device!
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi

I need help with my Blackberry Torch 9800 media card....

I've had my Blackberry Torch 9800 for almost a year now and I haven't faced a problem like this one before, One day, Out of nowhere, My blackberry started acting up, the lock button wouldn't work, the touch screen and keypad wouldn't work, I wasn't able to access anything. Then the batteries drained out all of a sudden, so I went home and charged it and I thought that there was something wrong with the battery, but then when it turned on again, it had erased all my media! All my photos, videos and music, and every time I finish charging my phone a prompt would pop up and say that my media card isn't formatted! So I wanted to know if there's anyway to fix this?! The bigger problem is that the rest of my data was on my laptop and it's hard disk crashed.....So now I have nowhere to go to to retrieve my files Is there any solution to this? It's really doing my head in! Any help would be much appreciated! Thanks in advance.

Hi and Welcome to the Community!
While rare, spontaneous wiping and rebooting do happen on BBs. You, sadly, are the very unlucky one to also have your backups on your laptop wiped out by it's failure. Very bad luck indeed...hopefully you were backing up your laptop somewhere.
As with all restores, there must be a source...your BB will never be that source as it has no "deleted items" nor "recycle bin" from which to do so. Rather, an external backup source is required. Given your laptop situation, the only other source I can think of is if you had activated the FREE (with a proper BIS plan) BB Protect, and had been backing up your data "to the cloud"...if so, then that will be an available source for restore.
Sadly, if you have no source from which to restore, then that's the end of that hope...
In any event -- first, we need to make sure that you BB is actually OK...and that will require some work on your part. Here's what I recommend...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Camera - Torch 9800 - Unable to capture the image

Hey everyone!
Had a torch 9800 for 18 months now and always been working fine... until today.
I went to use the camera and it all seemed to open up fine but instead of seeing what the lens sees the screen was black. The centre focus [ ] was there and I could zoom back and forth just a black screen.
When I click for a photo I get a message " Unable to capture the image "
I have searched the web and found nothing conclusive. Battery pulls, a full wipe and installation of the o/s have made no difference to it's lack of function.
Does anyone out there have a suggestion?

I am having the exact same issue. I also tried rebooting, taking out the battery and sim card and cleaning out the back, alas no difference.

Can't download apps to my Torch 9800 from BB app world

Hi, have recently purchased a BB Torch 9800, but can't download an app from the handset despite having created a BB ID. When I do try I keep getting an error message advising me to try later?

Hey northernboy,
Welcome to the BlackBerry Support Community Forums.
Try completing the following:
1. From the Home screen of the BlackBerry smartphone, click Options > Date and Time > set the Update Time field to Automatic.
2. Press the Menu key, and select Update Time
3. Press the Menu key, and select Save
For more detail on this have a look at this:
http://btsc.webapps.blackberry.com/btsc/KB25882
Cheers.
-HB
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AW version 4.3.0.26 installation story on a Torch 9800

This story began when I received a message that AW version 4.3.0.26 was available. I have a Torch 9800 with software version 6.0.0.706 and for the last 2 years every time I tried to install a new version of AW I ran into icon issues, either by clicking the AW icon it did not open the AW start up page or the icon could not be found. So I was curious what happen this time.
After I downloaded the new version and clicked the AW icon the app did not open. I checked the 'Application Management 'info and alas: AW was installed but already running showing CPU time had accumulated, i.e. AW was stuck in a loop.
I then tried to recover by pulling the battery a few times and uninstall/reinstall the AW software but to no avail. (This often is a quick fix but mostly not for a Torch 9800).
The only way I knew how to solve this issue was to wipe the phone but with an 'auto restore' feature for my current data. While this method wipes one's phone, i.e. it removes first all current device information and applications it is smart enough to reload all your device info and all apps including the paid apps later automatically.
I call this method 'auto restore'. A classic wipe leaves your phone with no data as suggested in other threads but then one has to reload  the backup data file by hand to restore stuff but it does not restore your apps automatically and is quite cumbersome.
Here are my initial conditions:
I have the newest DTM (Desktop Manger Software) installed, e.g. version 7.1.0.41
I have a copy of my current device software on my (Windows XP) PC
I made a backup file of my current data and apps
I had previously installed a valid ID
I installed the newest AW version, e.g. 4.3.0.26 (but with issues)
Here are my actions:
1) I selected 'Update' on DTM under 'Device' on the main DTM screen getting this message:
An updated BlackBerry Desktop Software component must be installed before you can continue.
2) I selected 'Install'
Windows Installer Window popped up.
Please wait while Windows configures BlackBerry Device Software Updater.
Existing BlackBerry software has been detected on your computer and must be closed before proceeding. Disconnect your device and click OK to close the applications. Otherwise click Cancel to stop the installation.
3) I disconnect my phone and clicked OK.
DTM shut down and then restarted after the BlackBerry Desktop Software component installation was complete.
4) I reconnected my phone and selected again 'Update' on DTM under 'Device' on the main DTM screen getting this message:
There are no BlackBerry Device Software updates available.
5) I unchecked 'Keep me subscribed to email notifications' and selected 'View other versions'. I then selected 'Install' using the currently installed version with the default check mark.
DTM checked again for updates but now I got an 'Update Option' box with 2 default check marks:
6) I unchecked 'Keep me subscribed to email notifications' and then clicked 'Install update'.
7) After the 'auto restore' installation was complete I disconnected my phone and followed all prompts. (Make sure you can receive and send emails before you continue).
I then looked for the AW icon but this time it was not there!!! Normally this 'auto restore' resolved the 'non responsive click issue' but today it did not.
8) I decided to delete the just installed AW version and then reinstalled it. Alas, finally the AW icon appeared and now it was responsive.
I followed the phone's prompts, installed my ID and then initialized my paid apps. It is important to do it in this order (install the ID first) or the paid apps will not work properly.
This 'Update' path method  which leads later to the 'auto restore' resolved my issues and all was good again.
Note: If you have a large music library on your phone as I have make sure it has stopped loading all files before you try to start your ID installation or you get some 'unwanted' messages.
While KB29422  suggests to install App World 4.0.0.55 to avoid the 'no show icon issue' I found that the 'auto restore’ method was always a good work around for either issue to have the latest AW version on my phone.
So this is my today's story which I wanted to share with the community. It might give you some new ideas to try out. I you liked it click either the 'thumb up' or ‘Like button' in the thread. Thx.

Hi dewpoint76 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
or
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...
Thanks
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BLACKBERRY TORCH 9800

Hello everyone. A few days ago the screen of my blackberry torch 9800 stopped working, if i switch on my phone the keyboard and the red light on the too of the screen work, but the screen stays black. I would like to know if somebody else had this problem and if i have to change the entire screen to solve it or there's something else i can do. Thanks

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Failing that, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may indeed have a hardware problem...for which no amount of OS or Software level "fixes" can be of any use.
Nevertheless, you may want to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9800 touch screen

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