Torch 9810 - Email Set Up

Recently had to replace my  SIM Card and now I am trying to set up my email again.  When I go into Set Up it shows that there are 2 email accounts set up.  Since I am unable to send or recieve I try to go into email accounts (to confirm correct settings) and then it gives the message "connecting to email settings..."  After I get a message "Your device had a
problem connecting to the server".  It will not allow me to see what the settings are or to even set up an additional email account or remove an old one.  Any advice or help?  Thanks, Biglad

Hi and Welcome to the Community!
Given what you describe, I recommend you ring up your mobile service provider. Something did no go correctly (on the back-end) when you changed your SIM...and only they can look into what that might be.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Torch 9800 ''email set up icon not responding'' ... unable to edit or set up email accounts.

    Torch 9800, Network provider, O2 UK.
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    BlackBerry is for Life not just for Christmas
    Solved!
    Go to Solution.

    Welcome to the forums, bs342!
    Well, since you searched the forums, you are undoubtedly aware that the problem you report is unfortunately a common one these days.  The good news is that RIM is definitely aware of and working on the problem.
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    Please let us know how it goes!
    *** If I've been helpful please consider clicking the LIKE BUTTON beneath my post.
    *** Please remember to mark your thread as "Resolved" by clicking on OPTIONS to the right of the post and selecting "Accepted Solution."

  • Torch 9810 email display issue

    When I go into messages, all the emails display an envelope icon, time and subject but it does not show who is sending me the email.  I have already checked in options to see if display name was unchecked and it is not the case.  I do not know if this is a software issue, very strange. Can someone please help me.

    Hi and Welcome to the Community! 
    first try those steps in the same sequence :
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    KB00510 : How to register a BlackBerry smartphone with the wireless network
    Wait till a Registration messages comes in your message box.
    2- Resend your Service Book
    KB02830 : Send the service books for the BlackBerry Internet Service
    ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
    3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
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    VIA | prince2012 
    http://supportforums.blackberry.com/t5/BlackBerry-Bold/email-setup/m-p/2594583/highlight/true#M15664...
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • Not able to download apps to my BlackBerry Torch 9810

    Hi everyone.  New BB user here.  Just picked up a BB Torch 9810.  Set up my BlackBerry ID and have no problem accessing pretty much everything - except App World.  When I attempt to download an app or go to the My World tab I get a legal notice regarding "BlackBerry App World and BlackBerry Payment Service..."  When I accept the agreement, nothing happens.  Won't let me download the app I've selected, just goes right back to the app description.  I try clicking on the My World tab and no matter how many times I accept the agreement it won't let me do anything; just keeps asking me to accept the agreement again.  I've already tried uninstalling and redownloading App World, yet I continue to get the error.
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    susanra0918, please have a look at this discussion:
    http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/ID-Login-to-App-World-Authentica...
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Sync Issues Torch 9810

    I recently updated to the 7.1 Bundle 1997 software for my Blackberry Torch 9810. When I went to sync for the first time I did not notice and it deleated over 100 contacts from my laptop outlook 2010. Once I figured out what happend I emailed each of the missing contacts off my blackberry torch and saved them back on my laptop. The next time I did my sync the newly added contacts from my laptop duplicated themselves in my torch 9810 contact list. I then went in and deleated the duplicate contacts on my torch 9810 and went to sync again. When I get to the part where it wants me to confirm adds/deletes and sync it again is trying to delete over 100 contact entries off of  my laptop, so I canel.
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    Hello,
    No...each OS package is specific to each model number. You cannot use a package for a 9810 on a 9800.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Torch 9810 won't boot up or connect to Mac or PC. HELP!

    Hi,
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    First off, if you haven't done so, restart your Mac. Also, if you left your iPod plugged in overnight to your Mac, your iPod was powering the USB bus in your computer - and this is why your iPod battery is completely dead. Never leave your device plugged in when the computer is in sleep mode - all peripheral ports are turned off and battery powered devices will discharge.
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  • Problem with Desktop sync with Torch 9810

    I recently acquired a Torch 9810 (upgrading from a Curve 8900).
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    Eric

    hello,
    there is an article in the public knowledge base :
    http://www.blackberry.com/btsc/KB14924
    "Error Encountered 0x8004FD2B, Check Documentation"
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Morningstar mobile app on Torch 9810

    After over a month of callikng Morningstar.com, they finally admit that they will NOT be attempting to fix their mobile app for the Torch 9810.  They claim it's an OS 7 problem with RIM.
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    Don't make me get an iPhone!

    Hi and Welcome to the Community!
    First off -- to set your expectation re your question for help from RIM. This site has nothing to do with any formal support from, escalation to, nor communication with RIM for any purpose whatsoever. This site is a user-to-user community of volunteers who try and help each other out as best they can. So, the answer to that question is no -- not by virtue of posting here.
    The responsibility for apps rests with the app developers...it is fascinating that Morningstar has chosen to blame OS7...sorry, but I sense an "excuse" rather than any rational reasons in that. There are tons of apps that have all been ported to OS7 just fine...
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    Atthetopofeachdeviceforum, thereshouldbesome "sticky" threadsthatdiscusstheOSlevelsavailableformanymodels. Iftheyincludeyourmodel, thenpleaseusethoseasreferenceasyouproceed. Otherwise, youwillhavetodigthroughtheofficialdownloadportalforOSpackagesforyourmodel:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
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    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Torch 9810 WIFI defect

    Hi, 
    I am posting to seek solutions to my Blackberry Torch 9810 WIFI connectivity problem. I am a customer based in Malaysia; my carrier is DIGI. Software Version is 7.0 Bundle 1345 (v7.0.0.261, Platform 5.0.0.464).
    My Blackberry Torch 9810 WIFI has never worked since I bought it. I have tried to connect it to my home wifi network and other major Public hotspot but none of them worked. However, when I checked the wifi status of my phone, it said my phone is connected to the wifi, with the wifi signal on but without Blackberry icon next to it.
    Thank you.
    Kind Regards,
    Samantha Ng
    Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

    Hi and Welcome to the Community!!
    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
    1) Register HRT
    KB00510 How to register a BlackBerry smartphone with the wireless network
    Please wait for one "registration" message to arrive to your Messages app
    2) Resend Service Books
    KB02830 Send the service books for the BlackBerry Internet Service
    Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
    3) Batt Pull Reboot
    Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
    Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...indeed, there are a few reports in the world of some carriers blocking BIS access via WiFi and forcing their customers to use only their mobile data network for BIS-level services.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Torch 9810

    I am a 1st  time owner of a blackberry product,  the Torch 9810.
    I am experiencing the following problems:
    1)  Ring tone and vibration will not activate during an incoming call.  All ring tone settings have been set on, 
         loud  and vibrate.
         If I removed the battery and turned the phone back on, the ring tone will come back until I turned the unit
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    2)  The phone constantly freezes when using new applications such as the camera or surfing the internet.
          Nothing I can do to unfreeze the phone, only thing that would work is to remove the battery again.
    3)  Battery will not last me more that 8 hours on stand by.
    I am getting fed up with this phone and my 1st blackberry product.
    Could someone shed a light on these problem.  I am better off with my old smart phone.
    Jim L.

    You're confusing poor service at your wireless carrier for poor service from BlackBerry. BlackBerry supports your carrier but your carrier doesn't support you. Nothing BlackBerry can do about that.
    Your anger is misplaced at BB when it should be at Vodacom.
    To try and solve some of the issues I'd suggest making a full backup of the phone with BlackBerry Desktop Software. Then go to Options >type in Security Wipe in the search bar and select Security Wipe. Do the Security Wipe on the device. That will erase all your data and bring the device back to out-of-the-box condition. Before restoring your backup see how the device behaves. If it still has problems then it is likely a hardware problem needing repair. If it works then it is an issue with your data and can be fixed easily.
    1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Torch 9810 All Messages delete every few months.

    I have been dealing with this problem for some time now.  I am using a Torch 9810 (software v 7.0.0.261) and every few months I get a "JAVA ERROR", having no choice I do a battery pull.
    The phone boots back up, then all of my emails are gone!  new emails are delivered to the device, however the entire archive of emails are gone.
    Any idea why this happens, and what I would need to do to get this fixed?
    I have three email accounts, one on a BES, one gmail, and one standard pop.

    Hi,
    I guess thats a OS issue or some application issue which is why ur getting that Java error...best wud be a reinstallation of the OS...
    with regards
    simply abhik...
    Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
    For BB OS update: http://us.blackberry.com/software/smartphones/update.html
    BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

  • TMO Torch 9810 reboots on WiFi calling access

    As of yesterday, my new (May) T-Mobile Torch 9810 is rebooting continually when WiFi is on. The 9810 reboots spontaneously the moment it connects to UMA (WiFi calling) over WiFi (a T-Mobile only feature). I've been using UMA forever, have not recently made any changes to the unit, or my network or router. When I turn WiFi off, the Torch works normally. It started doing this after I did my customary daily three finger salute restart. Anyone seen this before? I have not yet called technical support.
    I can find some references to spontaneous reboots both here and at the T-Mobile support site, so I have reinstalled the operating system twice (latest update, 7.1 Bundle 998), replaced the micro-SD card, wiped the handset, reverted to OS 7.0 Bundle 1948 (which does not have UMA, and has no problem accessing WiFi) then re-upgraded to 7.1 Bundle 998 (which does have UMA), but it is still rebooting like crazy when UMA is accessed. Never seen this before, I've been using UMA since 2007, before the Torch I had a 9700. My other handsets (Nokia and Samsung, both with UMA) have no problem. Anybody?

    I have just noticed the same thing.  I first noticed it last night when my device spontaneously rebooted.  When it came back to life it rebooted again.  I had just installed an updated version of an app and I thought maybe it was related to that.  The device came back up the second time and was fine so I didn't give another thought.
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    I don't know what is going on but it seems to be some kind of network issue.  I can't find anything in the device logs, though.  I can't call support since I'm on a corporate account and I'm on a newer OS than T-Mobile supports (7.1.0.569).  I've been on this OS for a couple weeks now with no issues.  This particular issue started just last night.
    John
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    2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

  • Torch 9810 availability

    Hello there,
    I currently own a BlackBerry Torch 9800 on the Bell Mobility network in Canada.
    I would like to upgrade to a Torch 9810 but Bell has discontinued carrying the model. How can I get a Torch 9810 phone?
    I tried emailing [email protected] but it appears that RIM doesn't accept emails from customers. 
    Thanks.

    If Bell has discontinued it (which would be too bad 'cause it's a great phone), you'd have to either look at another carrier, i.e. Rogers, Telus or one of their discount brands, or look online for a used one.
    I say put in the effort to get one; I'm using a Torch 9860, which also runs OS 7, and I'm glad I have it.
    Cheers. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

    Hello,
    Please can someone help me.  I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149).  The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work.  I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
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    I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
    I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
    Please, please can someone help, as I am at a total loss as to what to do?!?!?
    Many thanks in advance,
    Emma

    Take a look at the following.....
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
    After show other versions, you can downgrade if you see the earlier version.  Or, you may want to just reinstall the latest version.
    It sounds like you did the update OTA on the BlackBerry handset.  That is generally a bad idea right now.  Certainly it will improve in the future, but nowadays many people have troubles.
    - Ira

  • How to delete unwanted contact lists from torch 9810?

    How to delete unwanted contact lists from torch 9810?

    1 THE ATTACHMENT DOES NOT SHOW IN THE BODY OF THE EMAIL -- BUT IS READABLE ONLINE
    2. I DO NOT HAVE NOR CAN I FIND THE LEFT HAND WINDOW (HEADED PERSONAL ..... ESS BOOK IN YOUR IMAGE). THEREFORE NO RIGHT CLICK THEREFORE NO DELETE FUNCTION. I ONLY SEE THE DEFAULT ADDRESS BOOK NAME EMAIL AND SO ON IN 1 WINDOW ONLY. SEE IMAGE 1

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