Torch 9810 - Error 507

Hi,
I am from the Philippines. I have a Torch 9810, Sun Cellular is my carrier. It has been working fine the last few days. Today, locked up showing error 507. I did a hard reset by taking the battery out, nothing happened.
Please help!!!

This error message might appear because of the following causes:
The power management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.
Check the below KB article for resolution :
KB02792 BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
tanzim
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Similar Messages

HELP!!! Blackberry Torch 9810 error messages. How do i fix

Hi. Would really appreciate some help. I have brought a new Blackberry 9810 however in the first instance I was unable to make a Blackberry ID. I sorted this problem by buying a new sim card, however after this I was unable to download the Blackberry App store. Since this I took the phone to a local repair shop, whom rebooted the OS software, however still could not download the App store.
Since this being done i am now having two more different errors appear. One is when i go to 'Set up' on the main menu an error appears: "Error starting net_rim_bb_toolkit: Module 'net_rim_bbid_common' not found" I cannot do anything with regards to my BBID. HELP?!?!
The second is when i click on 'Blackberry Protect' again on the main menu this message appears: "Error starting net_rim_bb_dryad_gui: Module 'net_rim_bbid_api' not found. HELP again?!?!
I was really looking forward to trying out a Blackberry phone, moving from an Iphone, however at the moment im just upset and want my Iphone, without any faults back. I HOPE SOMEONE CAN HELP ME PLZZZZZZ!!!!!
Solved!
Go to Solution.

It has worked!!!! Thanks so much. Your a legend!!!!

Torch 9810 Error Message

My phone randomly turned off earlier and only turned back on when I plugged it in, but as it was turning on a message appeared and says, "Error 102 Reload Software".
When I went to the site it told me to, to find more information it said the page was no longer available.
Now, if I press reset, will I lose all of my photos, videos, information, etc?
Thank you in advance for your help!

You can definitely do it... Here's another Article to guide you...
BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
Just post on this thread if incase you need anything. Goodluck!
Ron
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Torch 9810 error 80002 after updating App World

Hey after I updated Blackberry App World to 7.0, it prompted me to update my blackberry I.D, and I recieved error 80002. It said that there wasn't a compatible version of Blackberry I.D. for the newest app world. You would think that if RIM sent me an update for app world, it would also have the proper update for blackberry I.D. Are there any downgrades available so I can make this go away? Or, is there anything I can do to keep App World 7.0?

Hi and Welcome to the Community!
Here are KBs that discuss very similar errors:
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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ERROR 507 whilst upgrading to OS7.1 9810

Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help

trishfta wrote:
Hi There
I am in south africa, carrier MTN. I have a torch 9810
I went onto my blackberry desktop app and the OS7.1 bundle 1149 came up for upgrade so I started to upgrade.. All files loaded but when rebooted it showed error 507 reload software.
Anyways something came up about password or update. I clicked update.
Will this sort my fone out or what? I really wanted OS7.1 and i cant afford for my fone not to work! Please help
Hi trishfta,
Read this thread How To Reload Your Operating System
Goodluck!
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

App Error 204 - Reset' (BB Torch 9810)

Helloo..
I have been trying to resolve this error but no luck
There's an error 'App Error 204 - Reset' appearing with whole white screen all of a sudden. I cannot access my phone as I click on Reset it reboots automatically and then shows the same error screen. I have restarted several times, taken out the battery and even rebooted (alt+ctrl+del) but no use.
Please help me out the phone has stopped working and i'm not sure what the reason is. I don't remember my pin but i can provide you with my cell model number - Blackberry Torch 9810.
Please please

Hi and Welcome to the Community!
I've never seen a 204, and find no documentation about it. So, I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error 404 with Torch 9810

I've updated my PB with the latest update. I've installed the latest bridge on my Torch 9810. When I try to access my Messages, Calendar, Contacts, etc.. from my Playbook, I get the following error:
"Error 404
We can't open the web page that you requested because it could not be found.
Try again"
The only two options that work with the Bridge is the Bridge Files and BBM.
Anyone know how to fix that?
Solved!
Go to Solution.

thanks for sharing solution
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Not able to download apps to my BlackBerry Torch 9810

Hi everyone. New BB user here. Just picked up a BB Torch 9810. Set up my BlackBerry ID and have no problem accessing pretty much everything - except App World. When I attempt to download an app or go to the My World tab I get a legal notice regarding "BlackBerry App World and BlackBerry Payment Service..." When I accept the agreement, nothing happens. Won't let me download the app I've selected, just goes right back to the app description. I try clicking on the My World tab and no matter how many times I accept the agreement it won't let me do anything; just keeps asking me to accept the agreement again. I've already tried uninstalling and redownloading App World, yet I continue to get the error.
I like the phone but without the ability to download apps it's fairly useless to me. Any suggestions would be greatly appreciated!
Thanks.

susanra0918, please have a look at this discussion:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/ID-Login-to-App-World-Authentica...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Problem with Desktop sync with Torch 9810

I recently acquired a Torch 9810 (upgrading from a Curve 8900).
Sometimes, when I try to sync the Torch using my Macintosh (OS 10.6.8) I have the following problems:
1. When backing up calendars the desktop software warns me that if I continue 487 entries will be deleted on my desktop computer. But I have the Blackberry and my Mac iCal program set so as not to delete old files. There seems not to be an option just to update the Blackberry and leave my desktop computer alone. The choice seems simply to sync or not to sync. How can I ask Blackberry Desktop to modify my handheld device ONLY?
2. If I try to cancel a "sync" functions, sometimes the program just hangs, then I have to use "Force Quit."
3. Then when I reconnect the Blackberry the Mac OS tells me the Blackberry memory is corrupted and I should re-format the disk.
I did not have this problem with my Curve 8900. What is happening? How can I prevent this from happening again?
Eric

hello,
there is an article in the public knowledge base :
http://www.blackberry.com/btsc/KB14924
"Error Encountered 0x8004FD2B, Check Documentation"
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Error 507 reload software

Hola,
Puede alguien ayudarme, tengo un smartphone Blackberry Torch 9800, la pantalla se quedo en blanco con un mensaje que dice Error 507 reload software - for further information, please visit :
www.blackberry.com/507
Intenté cargarle nuevamente el device sofware, sin exito hasta el momento, comienza a descargarlo y son 430 modulos, cuando llega al 190, se para y me dice, pronblemas de conexión, intente más tarde, pero ya hace tres días que lo intento y son exito alguno.
No sé que más hacer..
Could somebody help me please, I have and smartphone Blackberry Torch 9800, the screen is frozen with a message
Error 507 reload software - for further information, please visit :
www.blackberry.com/507
I tryed to download the device software since three days ago unsuccesfully, it start download ( it says 430 modules to download ), but when it gets up to 190 modules it stop and I got a message, internet conexion problems try later ).
I don't know what else to do.
Gracias y saludos.
Daniel

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Torch 9810 All Messages delete every few months.

I have been dealing with this problem for some time now. I am using a Torch 9810 (software v 7.0.0.261) and every few months I get a "JAVA ERROR", having no choice I do a battery pull.
The phone boots back up, then all of my emails are gone! new emails are delivered to the device, however the entire archive of emails are gone.
Any idea why this happens, and what I would need to do to get this fixed?
I have three email accounts, one on a BES, one gmail, and one standard pop.

Hi,
I guess thats a OS issue or some application issue which is why ur getting that Java error...best wud be a reinstallation of the OS...
with regards
simply abhik...
Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
For BB OS update: http://us.blackberry.com/software/smartphones/update.html
BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

Torch 9810 and Desktop Manager won't talk

Hi there,
I have a big problem connecting my torch 9810 with the Desktop Manager (6.1.0.35).
The situation is the following:
If I go to the PC Device Manager (from "My Computer") I get the Blackberry device recognized and working properly, this means that the PC is understanding that I connected a BB.
But when I open the Desktop Software and the BB Device Manager there is no way they can see it.
I tried everything:
1) clean reinstallation of the software
2) Update of BB USB drivers
3) Different USB cables
4) Different USB ports
5) USB Drive/Sync Media/Charge Only modes
6) Full restart of the BB (alt-shift-del)
7) I followed many many many related topics
I need to connect my BB because i need to reset it to factory settings since the battery is lasting maximum 1/2 day (no background running apps, no long backlighting, everything seems to be ok)...
Please help me I cannot stand this situation anymore.
Thanks for any help
Walter

Sometimes the Desktop Software will say "Connecting" in the lower right corner.
I was using a 6.something version and upgraded to the latest revision of 7 and I still have the same error.
Blackberry is recognized by the PC as a blackberry, but the desktop software always has the Backup option greyed out.

Error 507 - I can not Update de OS

Hello!
I have the error 507 in my device BB 8320. I have run the Java Loader to uninstall the OS because I had problems with my carrier.
Now I tried to update the soft from the new DTM (6.0) but this one does not give me the option "Update device".
What can I do? All what happened to my device is in the message BB 8320 - Restard and battery problem from leofer.
Thanks

See the link below, for the download and simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I am very disappointed with my BlackBerry Torch 9810.

I've been using BlackBerry phones since the past three years. I've used BlackBerry Curve 8520, BlackBerry Bold 2 and now, I've purchased Torch 9810.
I purchased it on 21st of August, 2012. Not even 10 days since I bought it, it started to hang. I had to remove my battery and put it in again. I've been doing this everyday, now.
It happens especially when I start the music player. The phone hangs.
What am I supposed to do?
Please help.

You need to upgrade to the latest available OS v7.1, there is a big difference.
Connect to your PC and run the BlackBerry Desktop Software. If you are given a notice to upgrade, cancel that, and FIRST do a complete backup of your device.
Then, proceed with the upgrade.
If you don't receive an upgrade notice, that means your mobile provider, Reliance, has not yet released it, but there are other upgrade routes. Post back, if needed.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9810 won't boot up or connect to Mac or PC. HELP!

Hi,
I have a torch 9810 that suddenly stopped working a few days ago!
When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone.
Here's what I have done:
Left the battery out for a long time and then re-inserted.
Tried to connect on various operating systems of Mac and Windows.
Ordered a new battery (the same thing happened.)
So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp!
Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.
Thanks for your help!
Shannyn

First off, if you haven't done so, restart your Mac. Also, if you left your iPod plugged in overnight to your Mac, your iPod was powering the USB bus in your computer - and this is why your iPod battery is completely dead. Never leave your device plugged in when the computer is in sleep mode - all peripheral ports are turned off and battery powered devices will discharge.
If you have managed to get your iPod charged, the it is time to tackle the iTunes/Apple Mobile Device Driver issues. See this article for tips on how to troubleshoot and resolve this problem - http://support.apple.com/kb/TS1747

Torch 9810 - Error 507

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