Torch 9810 Error Message

My phone randomly turned off earlier and only turned back on when I plugged it in, but as it was turning on a message appeared and says, "Error 102 Reload Software". 
When I went to the site it told me to, to find more information it said the page was no longer available.
Now, if I press reset, will I lose all of my photos, videos, information, etc?
Thank you in advance for your help!

You can definitely do it... Here's another Article to guide you...
BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
Just post on this thread if incase you need anything. Goodluck!
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Similar Messages

  • HELP!!! Blackberry Torch 9810 error messages. How do i fix

    Hi. Would really appreciate some help. I have brought a new Blackberry 9810 however in the first instance I was unable to make a Blackberry ID. I sorted this problem by buying a new sim card, however after this I was unable to download the Blackberry App store. Since this I took the phone to a local repair shop, whom rebooted the OS software, however still could not download the App store.
    Since this being done i am now having two more different errors appear. One is when i go to 'Set up' on the main menu an error appears: "Error starting net_rim_bb_toolkit: Module 'net_rim_bbid_common' not found" I cannot do anything with regards to my BBID. HELP?!?!
    The second is when i click on 'Blackberry Protect' again on the main menu this message appears: "Error starting net_rim_bb_dryad_gui: Module 'net_rim_bbid_api' not found. HELP again?!?!
    I was really looking forward to trying out a Blackberry phone, moving from an Iphone, however at the moment im just upset and want my Iphone, without any faults back. I HOPE SOMEONE CAN HELP ME PLZZZZZZ!!!!!
    Solved!
    Go to Solution.

    It has worked!!!! Thanks so much. Your a legend!!!!

  • Torch 9810 - Error 507

    Hi,
    I am from the Philippines. I have a Torch 9810, Sun Cellular is my carrier. It has been working fine the last few days. Today, locked up showing error 507. I did a hard reset by taking the battery out, nothing happened.
    Please help!!!

    This error message might appear because of the following causes:
    The power management feature on the computer turns off the USB ports.
    The BlackBerry smartphone is connected to a laptop computer using a docking station.
    Check the below KB article for resolution :
    KB02792 BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
    tanzim                                                                                  
    If your query is resolved then please click on “Accept as Solution”
    Click on the LIKE on the bottom right if the post deserves credit

  • Torch 9810 All Messages delete every few months.

    I have been dealing with this problem for some time now.  I am using a Torch 9810 (software v 7.0.0.261) and every few months I get a "JAVA ERROR", having no choice I do a battery pull.
    The phone boots back up, then all of my emails are gone!  new emails are delivered to the device, however the entire archive of emails are gone.
    Any idea why this happens, and what I would need to do to get this fixed?
    I have three email accounts, one on a BES, one gmail, and one standard pop.

    Hi,
    I guess thats a OS issue or some application issue which is why ur getting that Java error...best wud be a reinstallation of the OS...
    with regards
    simply abhik...
    Please click "Accept as Solution" if your issue has been solved and to give thanks/appreciation, click thumbs up...
    For BB OS update: http://us.blackberry.com/software/smartphones/update.html
    BB Simulators: http://us.blackberry.com/sites/developers/resources/simulators.html

  • Torch 9810 error 80002 after updating App World

    Hey after I updated Blackberry App World to 7.0, it prompted me to update my blackberry I.D, and I recieved error 80002. It said that there wasn't a compatible version of Blackberry I.D. for the newest app world. You would think that if RIM sent me an update for app world, it would also have the proper update for blackberry I.D. Are there any downgrades available so I can make this go away? Or, is there anything I can do to keep App World 7.0?

    Hi and Welcome to the Community!
    Here are KBs that discuss very similar errors:
    KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
    KB29501 "Error installing BlackBerry Identity, please try again later" when trying to install an update for BlackBerry Identity in BlackBerry App World.
    KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
    Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error 404 with Torch 9810

    I've updated my PB with the latest update. I've installed the latest bridge on my Torch 9810. When I try to access my Messages, Calendar, Contacts, etc.. from my Playbook, I get the following error:
    "Error 404
    We can't open the web page that you requested because it could not be found.
    Try again"
    The only two options that work with the Bridge is the Bridge Files and BBM.
    Anyone know how to fix that?
    Solved!
    Go to Solution.

    thanks for sharing solution
    Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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  • I receive error messages when I am downloading free iphone apps. I get error message 9810 and 9834. Can anyone advise how to resolve this problem?

    I receive error messages when I am downloading free iphone apps. I get error message 9810 and 9834. Can anyone advise how to resolve this problem? The problem doesn't exist when I'm downloading apps for which I pay.

    Hi,
    See Here:
    http://support.apple.com/kb/TS1276
    From Here:
    http://support.apple.com/kb/TS1424

  • App Error 204 - Reset' (BB Torch 9810)

    Helloo..
    I have been trying to resolve this error but no luck
    There's an error 'App Error 204 - Reset' appearing with whole white screen all of a sudden. I cannot access my phone as I click on Reset it reboots automatically and then shows the same error screen. I have restarted several times, taken out the battery and even rebooted (alt+ctrl+del) but no use.
    Please help  me out the phone has stopped working and i'm not sure what the reason is. I don't remember my pin but i can provide you with my cell model number - Blackberry Torch 9810.
    Please please

    Hi and Welcome to the Community!
    I've never seen a 204, and find no documentation about it. So, I recommend that you attempt to boot into Safe Mode:
    KB17877 How to start a BlackBerry smartphone in Safe Mode
    It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error message for my torch 9800 - app error 601

    My torch now has an error message of app error 601... what does that mean please help I'd really appreciate it

    danmunsayac wrote:
    My torch now has an error message of app error 601... what does that mean please help I'd really appreciate it
    Hi danmunsayac,
    Read this article about Error 601 "App Error 600" or "App Error 601" is displayed on the BlackBerry smartphone
    Hope this helps. Good luck!
    Please thank those who help you by clicking the button.
    If your issue has been solved, please resolve it by marking "Accept as Solution"

  • I paid for I Match, while downloading an error message shows: error 9810 ?????

    What can i do? I purchased the I Match and while step 1 of checking library, an error message shows "Unknown Error 9810, please ty again". I have done this several tries and still thesame problem. What do I need to do?

    This error has been reported here before, and seems to be to do with the network/internet. I'd recommend doing a search, or checking out some of the threads listed to the right of this screen.

  • Error occurred while sync torch 9810 with Outlook 7 Calendar (BB desktop version 7.1 bundle 1997)

    program occured at line 131 in error cpp
    19:34:18.762 Logging Verbosity Set To '2' - Logging Enabled
    19:34:18.764 SyncAPI logging for product 
    19:34:18.766 Sync started at 12/29/2013 7:34:18 PM (12/30/2013 12:34:18 AM UTC)
    19:34:18.766 SDK Version is 7.1
    19:34:18.768 Operating System: Microsoft Windows NT 6.1.7601 Service Pack 1
    19:57:04.701 RIM::: Translator Id = 3, MSOl
    19:57:04.701 RIM::: Translator Id = 5, WinVista
    19:57:16.510 MSOL : MSOLDatasourceProvider : Enter GetOutlookProfiles
    19:57:24.155 SyncObject:tartSync
    19:57:24.156 Synchronization Thread Running
    19:57:24.157 Sync Engine Starting
    19:57:25.829 Starting Loading Contracts
    19:57:25.829 Ending Loading Contracts
    19:57:25.829 Starting Translator Verification
    19:57:25.829 Ending Translator Verification
    19:57:25.829 Starting App Validation
    19:57:25.844 Ending App Validation
    19:57:25.844 Starting Sync Status Checks
    19:57:25.847 Begin Sync
    19:57:25.852 Engine working - message event complete for messageId 15006 Getting status information from BlackBerry Calendar
    19:57:25.855 Engine working - message event complete for messageId 15008 Loading field information from 'BlackBerry Calendar' application
    19:57:25.861 Engine working - message event complete for messageId 13000 
    19:57:25.864 Engine working - message event complete for messageId 15008 Loading field information from 'Outlook Calendar' application
    19:57:25.953 Engine working - message event complete for messageId 13000 
    19:57:27.632 
    19:57:27.633 Performing Full Sync of 'Calendar'. Sync Status before performing synchronization:
    19:57:28.086 Engine working - message event complete for messageId 15003 Read 1 records
    19:57:28.369 End Sync with Error 4 
    19:57:28.369 Ending Sync Status Checks
    19:57:28.371 Engine working - message event complete for messageId 13000 
    19:57:29.038 Sync Engine Completed (14005)
    19:57:29.038 Sync completed at 07:57:29 PM on 12/29/13
    19:57:29.038 Sync completed at 07:57:29 PM on 12/29/13

    Hi and Welcome to the Community!
    denise53 wrote:
    program occured at line 131 in error cpp
    Here is a KB that discusses that error:
    KB32032 Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Error 102 on BB torch 9810

    I keep getting an "Error 102 Reload Software for furhter information please visit: www.blackberry.com/102" message. There is a Reset button below that and when I press it, it just tries to restart my blackberry.  It will load to a certain point and then come back to this Error message.  I went to the website it suggests and it tells me to go onto my Blackberry Desktop Manager and reload my software.  I tried to do this, but my Desktop Manager and my smart phone will not connect and so I can't reload my software. I am not sure what to do and need some advice ASAP!

    Ya you need to reload your software again. There is some software issues that casues this error. To reload it you need to use the application loader.
    Look at this article as it explains step by step on reloading the OS:
    How to do a clean reload
    When you downloaded the OS make sure to delete the "vendor.xml" file.
    Inform us about the result
    Click on "Accept as Solution" if your problem is solved so other people on the community can quickly find and solve the similar problems they are facing. To give thanks, click on thumbs up

  • Error message when trying to use bluetooth connections

    Windows 7
    Torch 9800 and Curve 8310 and Playbook
    I'm trying to send using bluetooth to all of the above and get the error message "Abort FTP operaton, no services found"
    I can see all the devices on the laptop, and on each device I can see the laptop.
    Any help gratefully received, thanks.

    Hi Inedia,
    Are you trying to send files from the computer to the BlackBerry® Torch™ 9800 smartphone, the BlackBerry® Curve™ 8310 smartphone, and BlackBerry® PlayBook™ tablet? 
    Currently Bluetooth® file transfer is supported only between 2 BlackBerry® smartphones. This KB article should provide more information. "How to transfer a file using Bluetooth technology between two BlackBerry smartphones"
    http://bbry.lv/KNI0Rj
    Thanks.
    -FS
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Error message with PCR.

    The logic of PCR is as follows :
    Compute 15% of /117.And assign this to WT 1223.
    Compute 27% of /117
    Subtract Wt /3F4,MF10,9805,9809 and 9810 from 27% of /117.Assign this to WT 1224.
    I have written a PCR which is giving an output error message :
    ****Variable ZVAR does not exist in table VAR                                             *   ZX      
    I have written a PCR with following code
        " /117 Superannuation Basis                       
            TABLEP0185 Read table fields                  
          " VARGBICTYP Tab.field VVVVV v.ky               
            " ZX                                          
                ZERO= RNA  AmtNumRteTime = 0              
                AMT=  /117 Set                            
                AMT*0.15   Multiplication                 
                ZERO=&ZVAR VVVV Set zero                  
                ADDWT&ZVAR VAR  Variable table            
                ADDWT 1223 OT   Output table              
                ZERO= RNA  AmtNumRteTime = 0              
                AMT=  /117 Set                            
                AMT*0.27   Multiplication                 
                ZERO=&ZVA1 VVVV Set zero                  
                ADDWT&ZVA1 VAR  Variable table            
                PRINT&ZVA1 Print variable VVVV            
                ZERO= RNA  AmtNumRteTime = 0              
                AMT=  /3F4 Set                            
                AMT+  MF10 Addition                       
                AMT+  9805 Addition                       
                AMT+  9809 Addition                       
                AMT+  9810 Addition                       
                ZERO=&ZVAR VVVV Set zero                  
                ADDWT&ZVAR VAR  Variable table            
                PRINT&ZVAR Print variable VVVV            
                ZERO= RNA  AmtNumRteTime = 0              
                AMT=&ZVA1  Set                            
                AMT-&ZVAR  Subtraction                    
                ADDWT 1224 OT   Output table              
    I am attaching the output from payroll log which is as follows :
    Rule   ESGPCR VaKey    Operation                                                                               
    ZSAN      *            TABLEP0185                                                                            
    ZSAN      *            VARGBICTYP                                                                            
    ZSAN      *   ZX       ZERO= RNA                                                                               
    ZSAN      *   ZX       AMT=  /117                                                                            
    ZSAN      *   ZX       AMT*0.15                                                                               
    ZSAN      *   ZX       ZERO=&ZVAR                                                                            
    ZSAN      *   ZX       ADDWT&ZVAR                                                                            
    ZSAN      *   ZX       NEXTR A                                                                               
    ZSAN      *   ZX       ADDWT 1223                                                                            
    ZSAN      *   ZX       ZERO= RNA                                                                               
    ZSAN      *   ZX       AMT=  /117                                                                            
    ZSAN      *   ZX       AMT*0.27                                                                               
    ZSAN      *   ZX       ZERO=&ZVA1                                                                            
    ZSAN      *   ZX       NEXTR B                                                                               
    ZSAN      *   ZX       ADDWT&ZVA1                                                                            
    ZSAN      *   ZX       PRINT&ZVA1                                                                               
    WType    Rate                         Number                 Amount                                                                               
    ZVA1                     0.00                         0.00               5,751.00                                                                               
    ZSAN      *   ZX       ZERO= RNA                                                                               
    ZSAN      *   ZX       AMT=  /3F4                                                                            
    ZSAN      *   ZX       AMT+  MF10                                                                            
    ZSAN      *   ZX       NEXTR C                                                                               
    ZSAN      *   ZX       AMT+  9805                                                                            
    ZSAN      *   ZX       AMT+  9809                                                                            
    ZSAN      *   ZX       AMT+  9810                                                                            
    ZSAN      *   ZX       ZERO=&ZVAR                                                                            
    ZSAN      *   ZX       ADDWT&ZVAR                                                                            
    ZSAN      *   ZX       NEXTR D                                                                               
    ZSAN      *   ZX       PRINT&ZVAR                                                                            
    ****Variable ZVAR does not exist in table VAR                                             *   ZX       PRINT&ZVAR****
    ZSAN      *   ZX       ZERO= RNA

    Hi
    Other variables are correct, please check, like ZVA1 etc.
    ZERO=&ZVAR VVVV Set zero
    ADDWT&ZVAR VAR Variable table
    In the first lines, you did not maintain print statement. Please check.
    Regards
    Team Member.

  • During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

    I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
    Issues 1) playbook wont connect to desktop manager anymore 
    2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account. 
    3) my Phone when connected to desk top software shows the calendar as read only
    4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies." 
    I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!! 
    someone please help me. !! 
    I know you are going to ask I have updated everything last time and it is all as update as it can get. 
    As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts 

    Did you try to eboot the your PC or laptop where your device is connected ?
    I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

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