Torch 9810 washer type ring fell off

a little gold colored ring just fell from between the screen and keyboard when I pushed it open!!
where does it come from? Can I reinstall it inside? Is it needed for something?

i dont know of a gold rn on it, can you post a pic?
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Z1 silver Power button ring fell off!!

My Xperia Z1's silver ring around the power button just came off. It just fell off. I need to know if this is a serious issue and if it affects the waterproofness of the phone? I seems as if it was just held on by a little glue but now i cant trust the waterproofness. I searched online and found two other people complaining about it but with no replies. Can anybody please inform me how serious this is?

Just as Alexdon said you should turn to a service centre. This may interfere with the phones IP classification.
Please contact your local Xperia support team for more information how to find your closest service centre:
http://www.sonymobile.com/global-en/support/contact-us/
What are your thoughts about this forum? Let us know by doing this short survey.

Power button ring fell off!

My Xperia Z1 is just 5 months old.I bought it brand new and it is an expensive device, but now I am having some issues with the power button. I am really disappointed with Sony. It was only recently that I noticed that it felt different pressing the power button. My friend who happen to be an xperia Z1 owner too, told me that the ring encircling the little button in the middle is gone. It fell off. I am from the Philippines and unlike in the US we are not getting much support here. I don't know were to take my phone to or who should I talk to about this issue. I had an Xperia Z before and I had some issues with it and I took it to a local shop for repair. The technician damaged my phone and now it is totally dead. My question is, will it be covered under warranty? I bought this from a certified Sony selling center just last August 2014 l. It's just 6 mos. old and it can't be a wear and tear issue because I take good care of my phone and I am not a heavy user. This must be a defect and Sony must do something about this. I am hesitant in paying for the repairs. Oh gahd, I really don't know what to do.
I am a big fan of Sony theMy Xperia Z1 is just 5 months old.I bought it brand new and it is an expensive device, but now I am having some issues with the power button. I am really disappointed with Sony. It was only recently that I noticed that it felt different pressing the power button. My friend who happen to be an xperia Z1 owner too, told me that the ring encircling the little button in the middle is gone. It fell off. I am from the Philippines and unlike in the US we are not getting much support here. I don't know were to take my phone to or who should I talk to about this issue. I had an Xperia Z before and I had some issues with it and I took it to a local shop for repair. The technician damaged my phone and now it is totally dead. My question is, will it be covered under warranty? I bought this from a certified Sony selling center just last August 2014 l. It's just 6 mos. old and it can't be a wear and tear issue because I take good care of my phone and I am not a heavy user. This must be a defect and Sony must do something about this. I am hesitant in paying for the repairs. Oh gahd, I really don't know what to do.
I am a big fan of Sony, they used to produce quality phones but now I had to purchase two xperia phones within a year because the phone won't last a year without having any issues. I am thinking that since the metallic ring encircling the power button just fell off.. I'm worried that the rest of it will follow. Please someone tell me what to do. I want Sony to be involved in this case that I am having with my Xperia phone.

Hi raniellecasrn,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
In this case, I can only advise that you contact Sony Mobile Customer Care, as only they will be able to help with such an issue. Please use the link below.
http://support.sonymobile.com/global-en/contactUs/
I do apologize for the inconvenience this may cause.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Torch 9810

I am a 1st time owner of a blackberry product, the Torch 9810.
I am experiencing the following problems:
1) Ring tone and vibration will not activate during an incoming call. All ring tone settings have been set on,
     loud and vibrate.
     If I removed the battery and turned the phone back on, the ring tone will come back until I turned the unit
     off and on again.
2) The phone constantly freezes when using new applications such as the camera or surfing the internet.
      Nothing I can do to unfreeze the phone, only thing that would work is to remove the battery again.
3) Battery will not last me more that 8 hours on stand by.
I am getting fed up with this phone and my 1st blackberry product.
Could someone shed a light on these problem. I am better off with my old smart phone.
Jim L.

You're confusing poor service at your wireless carrier for poor service from BlackBerry. BlackBerry supports your carrier but your carrier doesn't support you. Nothing BlackBerry can do about that.
Your anger is misplaced at BB when it should be at Vodacom.
To try and solve some of the issues I'd suggest making a full backup of the phone with BlackBerry Desktop Software. Then go to Options >type in Security Wipe in the search bar and select Security Wipe. Do the Security Wipe on the device. That will erase all your data and bring the device back to out-of-the-box condition. Before restoring your backup see how the device behaves. If it still has problems then it is likely a hardware problem needing repair. If it works then it is an issue with your data and can be fixed easily.
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Processor heat sink fell off

Really! It just fell off no bumping or dropping. My 3000K is almost three years now.
I was reading email and the fan went to full speed three seconds latter it shut down. I rebooted and it shut down right away. I took the side off. Booted again. I could tell it was the process fan running fast so I touched the housing heat or vibration. I notice the fan assmy. Was loose on one side. And it shut down. I put a screw driver into one of the screw slots and the whole fell off. All four screws were still in the mother board with a tiny ring from the Assmy still on the screws. Then when I took the screws out of the board the bracket behind the board with the screw threads fell down behind the board. I was able to shake the bracket out but I not sure I get it back into place and secure to mother board without removing the whole board.
Unless a new assmy. Has much stronger screw supports I will be better off to epoxy this one back together and use it.
Is there different grades of the compound to put between the assmy. And the processor.
Has this ever happened to anyone?
Tom
3000 K-100 3gigram, 500gigHD,
type 10005
model 57061330
Last support case # wn018143

Hello Daelm1001,
Drop the computer down to a bare minimum of components installed.
Remove any extra hard drives.
Remove all sticks of RAM except one.
If your computer has integrated graphics and you are using dedicated, move to integrated.
Remove everything externally from the computer (e.g. components connected to USB) except mouse, keyboard, and monitor.
Reset the BIOS by removing the battery for five minutes and then placing back in.
Reseat your processor.
Once you have done all that, try to boot up your computer and see if the observations are the same.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Torch 9810 won't boot up or connect to Mac or PC. HELP!

Hi,
I have a torch 9810 that suddenly stopped working a few days ago!
When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone.
Here's what I have done:
Left the battery out for a long time and then re-inserted.
Tried to connect on various operating systems of Mac and Windows.
Ordered a new battery (the same thing happened.)
So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp!
Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.
Thanks for your help!
Shannyn

First off, if you haven't done so, restart your Mac. Also, if you left your iPod plugged in overnight to your Mac, your iPod was powering the USB bus in your computer - and this is why your iPod battery is completely dead. Never leave your device plugged in when the computer is in sleep mode - all peripheral ports are turned off and battery powered devices will discharge.
If you have managed to get your iPod charged, the it is time to tackle the iTunes/Apple Mobile Device Driver issues. See this article for tips on how to troubleshoot and resolve this problem - http://support.apple.com/kb/TS1747

Blackberry Torch 9810 screen dont show up

Hello, I have a weird problem with my blackberry torch 9810, all the lights from the kerboard and the 4 button (call, blackberry button, return button and turn off button) are on and also, the green light LED is on too but the SCREEN doesn't show up. If anyone knows what the problem and how to fix it please tell.
<Personal Content Removed>

OK, it appears that your phone is not going to boot properly. The important thing to do now is to get it to connect to BlackBerry Desktop Software (available at www.blackberry.com/desktop if you don't have it installed yet on your PC). Plug your phone in to your PC, open BDS and wait for your phone to connect. The software might detect that you don't have a proper OS loaded to your phone. Whatever message you get, please post back with it and we'll take it from there.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Morningstar mobile app on Torch 9810

After over a month of callikng Morningstar.com, they finally admit that they will NOT be attempting to fix their mobile app for the Torch 9810. They claim it's an OS 7 problem with RIM.
HELP! I'm a stockbroker, and rely heavily on that mobile app to track my clients' positions.
Problems: Can get market quote. Cannot log on. Get a "connection failed" message. If I can log on (rarely) I get one stock quote, then it freezes. Portfolios's columns do not line up with ticker symbols.
I have deleted, reinstalled, and rebooted 4 separate times, so please don't suggest that. Can anyone at RIM help, please?
Don't make me get an iPhone!

Hi and Welcome to the Community!
First off -- to set your expectation re your question for help from RIM. This site has nothing to do with any formal support from, escalation to, nor communication with RIM for any purpose whatsoever. This site is a user-to-user community of volunteers who try and help each other out as best they can. So, the answer to that question is no -- not by virtue of posting here.
The responsibility for apps rests with the app developers...it is fascinating that Morningstar has chosen to blame OS7...sorry, but I sense an "excuse" rather than any rational reasons in that. There are tons of apps that have all been ported to OS7 just fine...
In any event, for your situation, your only option would I guess to be to fall back to an OS level that the app indeed is compatible. Before you pursue that, though, get Morningstar to tell you the EXACT OS levels (4 octets) that you need in order to ensure proper compatibility with their app. Then, you can seek those out and install them to your BB via this process:
Before you start, you may want to be sure you have a solid backup from which to restore (just in case)...refer to this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Backup-the-data-on-your-Blac...
Also, if you are on BES, you will need to work with your BES admins for everything...they may or may not allow certain OS levels, and you need to ensure that your BB re-activates properly to BES.
Atthetopofeachdeviceforum, thereshouldbesome "sticky" threadsthatdiscusstheOSlevelsavailableformanymodels. Iftheyincludeyourmodel, thenpleaseusethoseasreferenceasyouproceed. Otherwise, youwillhavetodigthroughtheofficialdownloadportalforOSpackagesforyourmodel:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Blackberry torch 9810

my blackberry torch 9810 keeps switching itself off and deleting my media , and its done it 3 times, am i doing something wrong or is it the phone?

I'm going to go out on a limb and say it's nothing you're doing wrong. We, as humans, are not perfect and neither is any brand of smartphone.
Let's start with something simple: a battery pull. Removing your battery while your phone is powered on then replacing it can do wonders for your phone. It clears out the cache and speeds up your phone's operation. I would suggest starting with that.
Give that a try and post back with your results. We have other options we can explore if necessary.
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Torch 9810 - Error 507

Hi,
I am from the Philippines. I have a Torch 9810, Sun Cellular is my carrier. It has been working fine the last few days. Today, locked up showing error 507. I did a hard reset by taking the battery out, nothing happened.
Please help!!!

This error message might appear because of the following causes:
The power management feature on the computer turns off the USB ports.
The BlackBerry smartphone is connected to a laptop computer using a docking station.
Check the below KB article for resolution :
KB02792 BlackBerry smartphone displays Error message “507” when upgrading BlackBerry Device Software
tanzim
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Torch 9810 keeps restarting itself all the time

My bbtorch 9810 keeps turning itself off and was just wondering if any one could help its had the latest sofware update as it was doing it before I had the update

Duplicate:
http://supportforums.blackberry.com/t5/BlackBerry-Torch/torch-9810/m-p/2642207#nobanner
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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TMO Torch 9810 reboots on WiFi calling access

As of yesterday, my new (May) T-Mobile Torch 9810 is rebooting continually when WiFi is on. The 9810 reboots spontaneously the moment it connects to UMA (WiFi calling) over WiFi (a T-Mobile only feature). I've been using UMA forever, have not recently made any changes to the unit, or my network or router. When I turn WiFi off, the Torch works normally. It started doing this after I did my customary daily three finger salute restart. Anyone seen this before? I have not yet called technical support.
I can find some references to spontaneous reboots both here and at the T-Mobile support site, so I have reinstalled the operating system twice (latest update, 7.1 Bundle 998), replaced the micro-SD card, wiped the handset, reverted to OS 7.0 Bundle 1948 (which does not have UMA, and has no problem accessing WiFi) then re-upgraded to 7.1 Bundle 998 (which does have UMA), but it is still rebooting like crazy when UMA is accessed. Never seen this before, I've been using UMA since 2007, before the Torch I had a 9700. My other handsets (Nokia and Samsung, both with UMA) have no problem. Anybody?

I have just noticed the same thing. I first noticed it last night when my device spontaneously rebooted. When it came back to life it rebooted again. I had just installed an updated version of an app and I thought maybe it was related to that. The device came back up the second time and was fine so I didn't give another thought.
However, today I was on wifi calling all day. I noticed it dropped off this evening so I cycled the wifi off and back on. When it tried to reconnect it rebooted. It continuously rebooted every time it tried connecting to wifi calling even in safe mode. The only thing I could do was unplug my router so that I could have enough time to access the Mobile Network settings and set the device back to Mobile Network Preferred. Once I did that the problem went away.
I don't know what is going on but it seems to be some kind of network issue. I can't find anything in the device logs, though. I can't call support since I'm on a corporate account and I'm on a newer OS than T-Mobile supports (7.1.0.569). I've been on this OS for a couple weeks now with no issues. This particular issue started just last night.
John
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Sync Issues Torch 9810

I recently updated to the 7.1 Bundle 1997 software for my Blackberry Torch 9810. When I went to sync for the first time I did not notice and it deleated over 100 contacts from my laptop outlook 2010. Once I figured out what happend I emailed each of the missing contacts off my blackberry torch and saved them back on my laptop. The next time I did my sync the newly added contacts from my laptop duplicated themselves in my torch 9810 contact list. I then went in and deleated the duplicate contacts on my torch 9810 and went to sync again. When I get to the part where it wants me to confirm adds/deletes and sync it again is trying to delete over 100 contact entries off of my laptop, so I canel.
I checked my setting and the contacts to microsoft outlook is set for two way between devise and computer which is how it has always been.
I want the same contacts to be on both my laptop and Torch 9810.
I must be missing somthing but don't know what?
Thank you,

Hello,
No...each OS package is specific to each model number. You cannot use a package for a 9810 on a 9800.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Button panel fell off- Warranty?

Hi, Just wondered if anyone else has a Torch and the panel of buttons on the front (with the answer key etc on) has fallen off?
I took it back to my provider but they say they can't fix it under warranty as they said it's 'physical damage' It just fell off!! The sticky pad holding it onto the phone just isn't that sticky.Under the blackberry warranty terms it states "...that the BlackBerry Hardware will be free from defects in workmanship and materials" sureley this is covered as it's a defect in the materials?
If anyone else could respond that would be great. Or if Blackberry could confirm it's under warranty that would be even better, I've only had it 3 months and I'm in a 18 month contract.
Thanks

You can but a new set of keys for 8 bucks if they wont warranty it.
http://cgi.ebay.com/QWERTY-ARABIC-KEYBOARD-KEYPAD-FOR-BLACKBERRY-TORCH-9800_W0QQitemZ280626006967QQc...
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

Hello,
Please can someone help me. I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149). The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work. I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
My phone's profile is set to 'normal' and I do not have the 'silent' or 'all alerts off' functions selected. I also have not dropped or damaged my phone and it has not received any water damage.
I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
Please, please can someone help, as I am at a total loss as to what to do?!?!?
Many thanks in advance,
Emma

Take a look at the following.....
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
After show other versions, you can downgrade if you see the earlier version. Or, you may want to just reinstall the latest version.
It sounds like you did the update OTA on the BlackBerry handset. That is generally a bad idea right now. Certainly it will improve in the future, but nowadays many people have troubles.
- Ira

Torch 9810 washer type ring fell off

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