Torch 9810 WIFI defect

Hi,
I am posting to seek solutions to my Blackberry Torch 9810 WIFI connectivity problem. I am a customer based in Malaysia; my carrier is DIGI. Software Version is 7.0 Bundle 1345 (v7.0.0.261, Platform 5.0.0.464).
My Blackberry Torch 9810 WIFI has never worked since I bought it. I have tried to connect it to my home wifi network and other major Public hotspot but none of them worked. However, when I checked the wifi status of my phone, it said my phone is connected to the wifi, with the wifi signal on but without Blackberry icon next to it.
Thank you.
Kind Regards,
Samantha Ng
Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then should contact your mobile service provider for formal support...indeed, there are a few reports in the world of some carriers blocking BIS access via WiFi and forcing their customers to use only their mobile data network for BIS-level services.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

TMO Torch 9810 reboots on WiFi calling access

As of yesterday, my new (May) T-Mobile Torch 9810 is rebooting continually when WiFi is on. The 9810 reboots spontaneously the moment it connects to UMA (WiFi calling) over WiFi (a T-Mobile only feature). I've been using UMA forever, have not recently made any changes to the unit, or my network or router. When I turn WiFi off, the Torch works normally. It started doing this after I did my customary daily three finger salute restart. Anyone seen this before? I have not yet called technical support.
I can find some references to spontaneous reboots both here and at the T-Mobile support site, so I have reinstalled the operating system twice (latest update, 7.1 Bundle 998), replaced the micro-SD card, wiped the handset, reverted to OS 7.0 Bundle 1948 (which does not have UMA, and has no problem accessing WiFi) then re-upgraded to 7.1 Bundle 998 (which does have UMA), but it is still rebooting like crazy when UMA is accessed. Never seen this before, I've been using UMA since 2007, before the Torch I had a 9700. My other handsets (Nokia and Samsung, both with UMA) have no problem. Anybody?

I have just noticed the same thing. I first noticed it last night when my device spontaneously rebooted. When it came back to life it rebooted again. I had just installed an updated version of an app and I thought maybe it was related to that. The device came back up the second time and was fine so I didn't give another thought.
However, today I was on wifi calling all day. I noticed it dropped off this evening so I cycled the wifi off and back on. When it tried to reconnect it rebooted. It continuously rebooted every time it tried connecting to wifi calling even in safe mode. The only thing I could do was unplug my router so that I could have enough time to access the Mobile Network settings and set the device back to Mobile Network Preferred. Once I did that the problem went away.
I don't know what is going on but it seems to be some kind of network issue. I can't find anything in the device logs, though. I can't call support since I'm on a corporate account and I'm on a newer OS than T-Mobile supports (7.1.0.569). I've been on this OS for a couple weeks now with no issues. This particular issue started just last night.
John
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Blackberry Torch 9810 auto-rotating not working !

Hello guys my friend just bought a Blackberry Torch 9810 few weeks ago , only two weeks I think.
And yesterday she found out that the auto-rotating doesn't work - that is the first time she tried to rotate the phone because she want to stream a video.
Hard or Soft reset has been done , reboot has been done , sliders not open , no rotation lock apps has been installed.
Is this the sensor problem ? I mean , the phone is like brand new and just bought two weeks and the sensor got problem so fast ?
If anyone knows that exact and working solution please help ~
Thank you.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
Nainai wrote:
Is this the sensor problem ? I mean , the phone is like brand new and just bought two weeks and the sensor got problem so fast ?
It could be...any device designed, built, and operated by humans is subject to a defect rate greater than zero. But, at an internet distance, it is of course impossible to provide an actual diagnosis, especially if the problem indeed is hardware. Only in hand evaluation by a qualified technician can truly diagnose a hardware problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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App download always stops after a few kB (Torch 9810)

It is really terrible. I bought a torch 9810 for round about 500€ and the Device wont download Apps. I tried it several times. I can browse the Appworld, i can click on download but during the downloadprocess the download suddenly stops and the device shows me a errormessage. The Errormessage is: Es ist ein Problem aufgetreten beim Download. bitte versuchen Sie es erneut. I tried it with a lot of different apps but there is always the same Problem Apps like BBM, Black Berry Protect, Google Talk, Twitter, Facebook works without Problems. I can download them, and I can update them. - I have a working BlackBerry ID - The Paypal account works with the Appworld - I have tried the download via Wifi and WAP. There is always the same Problem - I have upgraded the Firmware - I have done a wipe with the Torch - I have done a complete wipe with BlackBerry Toolkit - I have tried to download Apps with the PC My only hope are you Pros here. PLEASE help me....

Hi jakeloveslucy
Thanks for your feedback. However, just to clarify: my iTunes Library is not stored on my TC itself, yet on a separate HD that is USB'd to the TC.
Also I wonder where it's stated that a iTunes Library is 'meant' to be stored locally.
Regards.

I am very disappointed with my BlackBerry Torch 9810.

I've been using BlackBerry phones since the past three years. I've used BlackBerry Curve 8520, BlackBerry Bold 2 and now, I've purchased Torch 9810.
I purchased it on 21st of August, 2012. Not even 10 days since I bought it, it started to hang. I had to remove my battery and put it in again. I've been doing this everyday, now.
It happens especially when I start the music player. The phone hangs.
What am I supposed to do?
Please help.

You need to upgrade to the latest available OS v7.1, there is a big difference.
Connect to your PC and run the BlackBerry Desktop Software. If you are given a notice to upgrade, cancel that, and FIRST do a complete backup of your device.
Then, proceed with the upgrade.
If you don't receive an upgrade notice, that means your mobile provider, Reliance, has not yet released it, but there are other upgrade routes. Post back, if needed.
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Torch 9810 won't boot up or connect to Mac or PC. HELP!

Hi,
I have a torch 9810 that suddenly stopped working a few days ago!
When I put the battery in, it begins to boot up and stops 1/4 of the way (on the grey bar on the bottom of the screen.) When I try to connect it to a computer it doesn't register. I run Mac OS 10.5.8, which is useless for most things now - I've never been able to get photos, etc, off of the phone using that OS and the blackberry software (I'd just email them to myself.) But I do have access to a friend's Mac, who runs 10.6.8 and it doesn't register there either. I also had a friend try it on their PC. I'm desperate to recover data - the ONLY video I have of my wolf, Samson - who dies 3 weeks ago, is on that phone.
Here's what I have done:
Left the battery out for a long time and then re-inserted.
Tried to connect on various operating systems of Mac and Windows.
Ordered a new battery (the same thing happened.)
So, is there ANYTHING I can do? @BlackberryHelp on twitter should be called @BlackberryNoHelp!
Has anyone had any luck with a data recovery service (for the same/similar issue)? If so, please recommend it.
Thanks for your help!
Shannyn

First off, if you haven't done so, restart your Mac. Also, if you left your iPod plugged in overnight to your Mac, your iPod was powering the USB bus in your computer - and this is why your iPod battery is completely dead. Never leave your device plugged in when the computer is in sleep mode - all peripheral ports are turned off and battery powered devices will discharge.
If you have managed to get your iPod charged, the it is time to tackle the iTunes/Apple Mobile Device Driver issues. See this article for tips on how to troubleshoot and resolve this problem - http://support.apple.com/kb/TS1747

Problem with Black berry ID with torch 9810

I can not log in with my Blackberry ID from my Torch 9810 although the log in works via Internet.
What could be the cause for this problem?
Stefan

You may check this Article and see if it helps
Article ID: KB28212
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OS update problem with BB Torch 9810

Hi there
I've got a problem with my BB device. It is Torch 9810 and recently a software patch has been applied ( version 7.0.0 bundle 1465 to bundle 2406 ). After the upgrade though BB device doesn't work properly, its screen freezes, some applications ( GPS in particular ) does not work, virtual keyboard sensitivity is poor etc. Hence I need to roll back to the previous version of software however rollback option on device is disabled. I can't roll back to the previous version using desktop software either.
Please advice how to resolve the issue or provide me with a link where I can find previous OS version i.e. 7.0.0 bundle 1465.
Regards,
Krum Garkov

Hi kgarkov and welcome to the BlackBerry Support Community Forums!
Plug your BlackBerry® smartphone into your PC and go to www.blackberry.com/update. When prompted to do the update, click on View Other Versions to choose an older version of software to install.
Thanks
-CptS
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Blackberry torch 9810 wont start after blackberry protect updated

got alert for blackberry protect update and installed up and went to reboot now . now my blackberry torch 9810 acts like it is restarting and will not come back on. need help asap!!!
Solved!
Go to Solution.

Are you able to restart your device in safe mode as shown in KB17877?
I assume, since it's caught in a reboot cycle, when you connect to the Desktop Software it doesn't take a stable connection to reinstall your software?
If that is case, remove your battery and keep it out when you connect to the Desktop Software. You will get a pop up that the device can't connect and there should be Retry, Update and Cancel buttons. Select Update and you will then be able to reinstall the current device software version.
When the load is progressing, you will see a step that says "Wait for device initialization". At this point, insert the battery and the reload should complete.
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OS7 browser problems on Torch 9810 (incl. dead touchscreen and migrating cursor)

The browser on the Torch 9810 has two interrelated problems. On certain mobile sites -- The New York Times in particular -- one will suddenly be unable to use the touchscreen to tap open links and the cursor will remain constantly visible, slowly migrating upwards without any input from the trackpad. This usually happens right after the first time one opens a link on the sites in question.
Also, certain sites -- again, the NY TImes, and also ESPN -- display what seems to be generic mobile sites much different from the versions that one sees on, e.g., the 9800. I imagine that this is because the sites do not recognize the 9810 browser's user agent string.
The first problem with the dead touchscreen and migrating cursor seems to be OS related, while the second one, I would guess, would seem to require mobile web site adminstrators or the like being made aware of the new user agent string.
I have the 9810 on AT&T. An update from the shipping OS (7.0.0.261) to the most recent OS I'm aware of (7.0.0.336) did nothing to resolve the first problem.
I'm hopeful that RIM will promptly address these problems.

Thanks for your response. I have already written the NY Times webmaster re: the user agent string. That site had a similar, but less annoying problem when the 9800 came out -- it recognized the 9800 as an iPhone. Presumably, they will address it. (I would not presume to tell the New York Times that it needs to be "more professional," however, unless you would presume to tell Le Monde that it needs to be "more professional." )
I'm not at all sure, though, that the sudden lack of touchscreen response and permanent/drifting cursor problem that occurs after clicking on a link is the website's fault. In all cases, the generic mobile website is simply the same version that would be encountered if one visited the site on a dumbphone. A smartphone should not react this way when being dumped over to the "dumbphone" site.
While it may be the website's fault for not being able to adequately handle a new user agent string, and consequently dumping one over to the dumbphone site version, I would think it is RIM's fault for not designing the browser so that it would not react this way on such a dumbphone site.

BlackBerry Maps on Torch 9810

I just upgraded from a Torch 9800 to Torch 9810. When I open BlackBerry Maps I shows my current location but the BB button the return key don't do anything. On the touch screen the search and Get directions don't do anything either. I uninstalled the app and reinstalled it using BB Desktop and it is the same no change. The only thing I can do is press hang up to get out of the app. But the app stays active. I can see it on switch applications and there is no way to close it.
Has anyone else had this problem?

I'm not sure if that's a common problem or not but because it's obviously a software glitch, you should try a battery pull if you haven't already. Battery pulls are recommended quite often in these forums because they do wonders at solving many minor issues. So with your phone powered on, go ahead and remove your battery. You can then put it back in a few seconds later.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

MIDlet-missing on torch 9810

Hi there
I have a BB torch 9810, every time I try to download bb application world from the bb website, I get a MIDlet-name missing message. I have tried rebooting, I cannot reinstall/update OS because my service provider does not allow me to. Please advise on how to solve the problem

Hey Rodneyr,
Welcome to the BlackBerry® Support Community Forums.
We would suggest removing BlackBerry App World and then reinstall and test.
1. Go to options.
2. Select Device.
3. Select Application Management.
4. Highlight BlackBerry App World.
5. Press the Menu key and choose Delete.
6. Reboot and visit www.blackBerry.com/appworld.
Thanks.
-HB
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Play iTunes Movie on BlackBerry Torch 9810

There is definitely no shortage of M4V to MP4 converter on the Internet. One of the best M4V to MP4 converter is called Tune4mac iTunes M4V Converter Plus, which is able to remove DRM control from iTunes M4V movie rentals and purchases and convert M4V to MP4 format supported by BlackBerry Torch 9810. It not only support BlackBerry but also support most pupular devices and formats. This M4V to MP4 converter runs on Mac OS X 10.5 Leopard, 10.6 Snow Leopard and 10.7 Lion.

Ita really a good converter. It can also convert iTunes movies to other devices, like Apple iPhone, iPod, iPad, Apple TV, PSP, Zune, Xoom, Galaxy Tab, iRiver, etc.
God is Great

Blackberry Torch 9810 screen dont show up

Hello, I have a weird problem with my blackberry torch 9810, all the lights from the kerboard and the 4 button (call, blackberry button, return button and turn off button) are on and also, the green light LED is on too but the SCREEN doesn't show up. If anyone knows what the problem and how to fix it please tell.
<Personal Content Removed>

OK, it appears that your phone is not going to boot properly. The important thing to do now is to get it to connect to BlackBerry Desktop Software (available at www.blackberry.com/desktop if you don't have it installed yet on your PC). Plug your phone in to your PC, open BDS and wait for your phone to connect. The software might detect that you don't have a proper OS loaded to your phone. Whatever message you get, please post back with it and we'll take it from there.
I hope that helps you.
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Not able to download apps to my BlackBerry Torch 9810

Hi everyone. New BB user here. Just picked up a BB Torch 9810. Set up my BlackBerry ID and have no problem accessing pretty much everything - except App World. When I attempt to download an app or go to the My World tab I get a legal notice regarding "BlackBerry App World and BlackBerry Payment Service..." When I accept the agreement, nothing happens. Won't let me download the app I've selected, just goes right back to the app description. I try clicking on the My World tab and no matter how many times I accept the agreement it won't let me do anything; just keeps asking me to accept the agreement again. I've already tried uninstalling and redownloading App World, yet I continue to get the error.
I like the phone but without the ability to download apps it's fairly useless to me. Any suggestions would be greatly appreciated!
Thanks.

susanra0918, please have a look at this discussion:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/ID-Login-to-App-World-Authentica...
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Torch 9810 WIFI defect

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