TORCH 9860 FAILED TO CONNECT TO ALL NIGERIA BIS NETWORK AFTER OS UPGRADE

Question

Hello all...............This is a problem which many people are facing in Nigeria and which could negatively affect the fortune of RIM in the country if care is not taken. I did an OS update on desktop manager and since then, i couldnt connect to BIS on any network in Nigeria even though i restore my backup files. The phone works quite well, i could make calls and the network is always 3G but no BIS. I went to the host routing table, and register over and over again to no avail. I took the phone to MTN Nigeria and they couldnt find solution. I downgraded the OS, upgraded it, no BIS. I use BBSAK to wipe the phone and reinstall, no result. The phone is not locked but was bought brand new from a retailing shop called Revive at Ikeja, Lagos Nigeria and they refused to take it back because my warranty of one month has expired (this speaks volume on the type of Blackberry Vendors in Nigeria). I thought if i could get a particular restore called BBservices which was greyed out in my backup maybe i could connect again. This may not be the problem, it may be another and that is why am here begging .......pls help.

Answer 1

man4war wrote:
Please if you know of any tricks to get the BIS working, kindly inform me as am beginning to get desperate.
As I said, I don't know what tricks may have been done specifically for yours. But the usual tricks are to ensure that the APN/TCP settings are correct for your carrier network, followed by extracting the Service Books from a different BB that is properly functioning on your carriers network and then importing those SBs into your BB. But, again, I have no way to know the proper APN/TCP settings for your carrier, and you'd have to gain access to such another functioning BB in order to obtain their Service Books.
But it would be very strange indeed for this BB to have worked so simply the day you received it...perhaps the shop you bought it from had done the tricks?
man4war wrote:
I read in several forums that if one is in a fix like this it is most likely that the BB pin and IMEI has been blacklisted by RIM, please is this so?
Again, no one here has any access to anything to answer that question. That again is a question that can only be answered by your carrier and/or BlackBerry. But there is only one channel for you to seek that answer...via your carrier, who can escalate the question up to BlackBerry if they cannot answer it.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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