Torch 9860 Hangs on Logo Screen

My Blackberry Torch 9860 is troubling a lot. It is not getting reboot completely even after doing it several times.
I have reinstalled the complete OS then tried to reboot, same result. Can anyone guide me to overcome this. Is it a common problem with 9860 model?

Yes, it happen to a lot of 9860 users. But many of us able to fixed the problem also. Don't worry. It's only takes time, you have to be patient. Please search '9860 freeze' in search menu. Many solutions there.
Good luck.
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Similar Messages

Blackberry Torch 9860 hangs on home screen

I was using whatsapp and suddenly the phone freezed. When I re-inserted the battery, it froze again at the home screen where we have to enter the device password. It freezes in safe mode too. This is the first time I'm experiencing this problem. Earlier, it used to hang on logo screen but I got my phone replaced as it was in warranty. now it is out of warranty. Please suggest me some solution for this. I tried to wipe all the data by connecting it with my pc. But it doesn't get connected to the pc. Please help. Early response will be appriciated. Thanks on advance.

Have you tried Safe Mode? Remove the battery. While holding down the back key insert the battery. Continue to hold the back key for another 20 seconds while the device begins to boot. If that doesn't work proceed to this step:
Download JL_Cmder and see if you can wipe the device with that. You may need to remove the battery and reboot it and then plug it in right away to see if you can get connected to it. It may take a few tries at various stages of boot to get it to connect. If you can get the wipe to take and give you a 507 error you can easily reload the OS.
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MBP Retina Hanging at logo screen

On my phone since laptop will not start
Installed OS X update yesterday now will not start hangs at logo/spinning screen even in safe mode
Plugged in and nothing hooked up
Here is the screen i get using verbose mode
https://docs.google.com/file/d/0B9m9OfbQ3zQsN0w2dXh3OWtJbk0/edit
what should i do this is a $2500 laptop

The internal hard drive has failed, or you have some other hardware fault. Take it to an Apple Store for repair.

BB Torch 9860 Hangs during booting

I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs. Would request someone to extend help please.
Regards, Tom

Hey thomas_k_s,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Having problems booting p45 diamond, hangs on logo screen, entering bios.

Hello to all. im new here but been reading these forms for a few months now, and learnd alot from here by just reading. i manage to get my q6600 GO stepping to 3.8ghz.everything was going fine until recently when my board sits at the logo screen and just hangs there,i then hit ctrl alt del to restart it and it attempts again sometimes on the second attempt it works sometimes i have to clear the cmos after trying like 10x.
i have cleared the cmos and loaded advance setting and ran it at stock speed and it still did the same.
sometimes after clearing the cmos it hangs, doesnt even get to that screen where you have to press f1 to configure the bios.
after it finally boots windows it works great, i regularly keep it at 3.4 and i ran prime95 last night for 10hr with out any errors.
oh and i have tryed to run memtest86 but it dosnt want to boot from the cd. boot menu doesnt even come up sometimes.
i think there is a problem with the boot sequence, i thinks thats whats causing the problem because i whent to format a hard drive i had and uninstalled my main hard drive poped in the windows cd and restart it and nothing happens. i then try to go into boot menu and it just hangs. so then i go into bios (several attempts later) and set the cd drive first and save exit restart and still doesnt boot from disk. the light on the drive doesnt even come on.
please if you can help i'd appreciate it.
thanks in advance.
my specs are..
p45 diamond/bios 1.6b5
q6600 Go slacr @3.4
4gb corsair ddr3 2x2gb 1333mhz in dual mode
400 GB samsung HD400LJ 7200 RPM 8MB buffer SATA
Lightscribe DVD-+R/RW SATA
XFX 4870 1GB
Thermaltake Big water 745 cooling NB & CPU
pc power & cooling silencer 750W single 60A rail
windows 7 7264 64-Bit
thank. alex

Quote from: Wonkanoby on 09-August-09, 14:25:52
your very aware of what
as to me you come across very ignorant
I didn't notice i spelled your name wrong.
Well the hard drive is my lease concern I'm worried about the system running.
Quote from: Wonkanoby on 09-August-09, 14:00:43
if you raid 0 2x 400 GB drives
bearing in mind they are not rally 400true GB but really some thing around 370
you will have an array of around 2x 370GB= 740 GB approx
http://en.wikipedia.org/wiki/Gigabyte
read that
The definition Wasn't usefull sorry.
Quote from: Wonkanoby on 09-August-09, 14:35:24
you asked a question
Do you know how manny GB i'll have free if i install another sata 7200 RPM 400GB hard drive??
that i answered for you
than you give me and abuse
well i suggest you just off
You started i mistakinly spell your name wrong.
honest mistake.
and thanks for the feedback.

BB torch 9860

Hi,
I have a BB torch 9860 that the LCD screen if cracked on , I am struggling to find out which type of LCD i need. Could anyone tell me how to find out which type of LCD I currently have so i can get the same one as a replacement ?
Thanks in advance,
Aaron
Solved!
Go to Solution.

I would just purchase one from a reputable site.
One thing to note...they look quite expensive. Be sure you know what you're doing and that the display is, in fact, the problem. $100 is a big investment in a used device.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

IMac G4 hangs at apple logo screen after 10.5.8 update

Hello, thanks for any help you can provide with this problem.
Machine is iMac G4 flat panel. Did an erase and install of Leopard over firewire from iMac G5. Immediately copied 10.5.8 combo update I'd downloaded earlier from the G5 and ran it on the G4. The update completed successfully, albeit slowly, and I clicked restart. After a long wait at blank desktop, machine rebooted on its own. It got as far as the Apple logo screen with spinner spinning, and then it hung. I didn't want to jump to conclusions that it was indeed frozen, so I let it sit there and spin for at least 2 hours. Even for an old G4 this seemed like a bit much, so I forced it to power off and tried again. Still hangs.
At this point I figure something went wrong with the update, so I did another erase and install of virgin Leopard over firewire from the same G5. Repeated update process. It once again completed successfully, I clicked restart, it paused, then rebooted on its own again. To my great dismay, it once again hung at the spinny spinner Apple logo screen.
Now, this is the fourth G4 machine I've done this on in the last week, and the other three are running normally. 1 was another iMac G4, the other 2 were eMac G4's.
Any suggestions?

Interestingly, I brought the G4 into work today and connected it to the G5 with FireWire and turned both on. For some reason (I'm not Mac Pro here, so this might be obvious to some of you) the G5 booted from the G4's HDD and the system started up just fine. I ran repair permissions on the G4's HDD and restarted it. It now boots up fine. Not sure if it was the repairing permissions that fixed it or booting the OS on a different machine. Either way, problem is resolved. Thanks for your input.
Edit: Fixed typo
Message was edited by: armiller76

Mac wont boot, hangs at apple logo screen

Hello everyone,
I have a 2006 Imac. This morning I tried to boot and it hung at the silver/white screen with the Apple logo and the spinning circle of lines below it. The computer will just hang at this screen.
Every time I tried to boot I can eventually hear the hard drive turn off. I recognize the sound when the computer was working and I put it to sleep it made the same sound. Anyways, it will hang on that screen for however long before I turn it off. I am no expert with macs, I tried loading the install disc but it wouldn't even load that and now I can't seem to eject the disc either. Please help!

I have been having this problem for the last several weeks on my MacBook Pro–I think a 2006 also. Mine will hang just before the Apple logo so the whole screen will be silver. Every time this happens I turn it off using the power button and just try again. Usually on the second try it works, sometimes the third. I've been experimenting with how long I hold the power button down, although it shouldn't be too sensitive to that and I don't think I am finding a correlation. I have had this occur in the past but only as flukes, not as a consistent pattern like lately. I'm getting worried that someday this thing will just not start up.

Startup hangs up on logo screen then reboots

My Mac Pro is hanging up on the apple logo screen on startup never bring up the spinwheel when my two external esata drives are connected to the computer and powered on it eventually reboots itself and again hangs up on the apple logo over and over. The external drive is the mercury elite pro it connects the two drives in it to the mac pros two esata controller ports on the mother board via an extension cable in the computer putting two esata ports on the back of my mac pro. The external enclosure has no controller card it just connects the two drives in to straight to the mac's extra sata ports. If I power off the external drive the system will boot up just fine. Also if I move the two drives in the external drive into the mac and the two extra drives in my mac that mount fine into the external enclosure the drives in the computer will mount but the ones that are in the external enclosure again freeze the startup.
Donnie

Oh the enclosure had been working fine up till a system crash that seemed to be caused by the hard disks going to sleep.

IPhone 4s updated to ios 6 and now hangs on apple logo screen! Any ideas please?

Hi, my friend has updated her iPhone 4s to iOS 6 a week ago and since then it just randomly crashes and she's left with just the apple logo screen flashing on and off. After several attempts to restore the iPhone it's finally restored as a new phone and was working fine until she switched the phone off. When switching it back on its got as far as the logo screen and again it's just flashing on and off and has been for the last 30 minutes.
As the phone was absolutely fine before installing iOS 6 we have assumed its a bug with that rather than a problem with hardware.
Has anyone else had this problem after installing iOS 6 or do you think it's a coincidence and it in fact the phone itself that needs looking at?
Any useful suggestions would be much appreciated.

Yeah think she's going to take it back to the shop as its not even a year old yet! It eventually stopped flashing on and off the apple logo and the whole screen went blue! Rebooted it and it's again back to the flashing apple screen.
Hopefully they can fix or replace it.
Thankyou for your reply, much appreciated.

Unable to receive email in HTML format on BB Torch 9860 with BIS

I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
Appreciate if anyone could help me with this.
Regards,
Midhun

Hi Midhun,
Welcome to the Community
To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
For more information please check these links:
Blackberry Tips and Tricks
Blackberry 101
Enjoy!
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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My 2011 IMac will not boot up past the White apple logo screen with the whirly circle

My 2011 IMac will not boot up past the White apple logo screen with the whirly circle. I have tried various commands but to no avail. does anybody have any advice?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

My bb torch 9860 does not connect with desktop software

My phone is not working (start) i want to reload my os but i lt does not connect with desktop software...plz help me out

Duplicate :
http://supportforums.blackberry.com/t5/BlackBerry-Torch/after-restart-reset-its-hang-on-main-screen/...
Hi there,
One thread is enough for an issue
Please check you existing thread !
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

My Torch 9860 Fails to Start

My Torch 9860 does not start up. I removed and plugged back the battery three times, but the screen is stuck on loading page. Can anyone help me with this issue, please?

How many times did you try? How many variations from the documented instructions did you try?
I recall one device I had (a 9550, I think) that required
Waiting until the screen became responsive
Holding the ESC until about 50% of the loading bar
Releasing the ESC key until about 80% of the loading bar
Then holding the ESC key from about 80% to 90% (I think)
That was the sequence that device needed, and it took considerable experimentation to find it. If you have only tried once or twice, and have not tried any variations, then you may wish to consider doing so.
Otherwise, the recovery methods are more drastic:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Of course, those are only useful if the problem is not hardware. And hardware problems are impossible to truly diagnose at an internet-distance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9860 Hangs on Logo Screen

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