Torch 9860 need MEP code

Hallo Dear Blackberry Support Forums,
Can you send me MEP Code
IMEI
Vendor ID = 102
Platform = 6.6.0.233
Pin =
Mac =
AppVersion = 6.0.0.600 (2647)
Uptime = 11601 secs
Product by at&t
===Because I go to Indonesia and I buy a new Sim Card
and can not used (invalid Sim Card)====
Please Help me...Hope you soon Reply for me.
Thank you
Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

No one here can send you an unlock code.
Please see my link below, Guide to Unlocking for details on how you get it.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Similar Messages

Need help on how to re-install/wipe OS on my BB Torch 9860

Can anyone in the house please give me a breakdown on how I can wipe completely my blackberry torch 9860 device and re-install a new OS without any fuss, thank you.

Hi and Welcome to the Community!
To WIPE, it all depends on exactly what level of cleansing you wish to do...refer:
Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
As for OS reloading, the simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Torch 9860 - Problem with wifi network

Hi,
I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
Is this some kind of bug or software block?
I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
Can anyone give me a hand on this subject?
Thanks,
Rui

Hi and Welcome to the Community!
Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books (pre-BB10 devices only)
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
Oh...wait...another though...a bit of a wild one...please check this:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Torch 9860 does not starts

help!
my blackberry Torch 9860 does not starts, and the red led blinking a slow time and 3 times faster
I removed the battery and waited, when i put the battery back, nothing happens
I installed the blackberry desktop, but it does not recognize the phone, not from any sign that is connected
I tested with another blackberry and connected everything right, the problem is not the cable or pc
when I connect it via USB the red LED blinks 1 time 3 times fast and slow
when I try to start it nothing happens

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My Torch 9860 Fails to Start

My Torch 9860 does not start up. I removed and plugged back the battery three times, but the screen is stuck on loading page. Can anyone help me with this issue, please?

How many times did you try? How many variations from the documented instructions did you try?
I recall one device I had (a 9550, I think) that required
Waiting until the screen became responsive
Holding the ESC until about 50% of the loading bar
Releasing the ESC key until about 80% of the loading bar
Then holding the ESC key from about 80% to 90% (I think)
That was the sequence that device needed, and it took considerable experimentation to find it. If you have only tried once or twice, and have not tried any variations, then you may wish to consider doing so.
Otherwise, the recovery methods are more drastic:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Of course, those are only useful if the problem is not hardware. And hardware problems are impossible to truly diagnose at an internet-distance.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Os version 7.1 error in downloading software for torch 9860

hi,
i need help on how i can successfully download the new version 7.1 for torch 9860. its always showing "an error occured while downloading software for your device". it's really **bleep** me off. please help me.
thanks in advanced.
peachytot

Hi and Welcome to the Community!
Given your short description, I cannot tell exactly the method you are attempting to use...there are several. OTA on the device? Direct with Desktop Software? USB connected using the RIM update website? Loader.exe? BBSAK? Some other method?
Nevertheless, I recommend this method. At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Lots of trouble with BB Torch 9860.

Hello. Right, I have the Torch 9860, had for several months & getting a lot of grief. Here goes...
1 - Battery life is inconsistent - Can last all day most days, but other days can go down 90% within 10 minutes of use.
2 - Software - When I first got the phone, within a week of using, the phone wouldn't load on the BlackBerry loading screen, it got to 3/4's of the way and then stopped. Solution I found was to hold the back key down to load in a 'safe mode.'
3 - Seperate issue, I was on Youtube one night and I pressed to open a video & my phone turned off. When loading again, issue 2 happened, but rather than staying on this, it went to 'Error 102, Reload software.' which I did via BB Desktop Software.
4 - Constant black timer loading, can be doing anything on any screen with nothing open & it will just load for about 20 seconds.
5 - Similar to number 4, pressing the standby button, black screen. I know the phone is on, because it flashes. I will hold the standby button again, nothing. I press the power off (End call) button, nothing, it then comes on with 'Handheld turning off, press any key to cancel.'
6 - The speed of opening anything. Isn't this device meant to have a super fast processor? Doesn't for me. Everything I open takes time. Texts, BBM, Camera.
7 - My calls don't work. I'll ring anyone and it says 'Connected' with the time displayed. no sound. I put it on loudspeaker, nothing. Headphones in, again nothing. I end up doing a battery pull and it works for a while then cuts off during a call.
With all this, I have done a software update, I've done a back up. I've done a lot of different things. I just felt I needed to come on here to fix this.
BB Torch 9860 - 7.1 Bundle 1149 (V7.1.0.342, Platform 5.1.0.276)
Carrier - O2 UK.
Thanks.

Hello...and apologies for the delayed reply!
Hopefully you already have this resolved, but just in case...I suggest you do a clean and controlled OS reload, using the process outlined later down in this post...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Torch 9860 won't start

Type of phone: Blackberry Torch 9860
Problem:
I had a software problem, phone got stuck, and after restart it gave a jvm error. I tried to fix it through Blackberry Desktop Manger. During the fix it stopped, and i got a white screen on the phone. After disconnecting it from USB, and putting it back in, the phone didn't do anything anymore.
It won't start, it won't recognize, it won't load the battery, no symbols appear when connecting it through USB (even with batt. out). It looks completely dead.
My guess is that the mainchip software corrupted during the fix, and this is causing the problem.
My question, can i fix it, when the computer cannot recognize the phone, and cannot turn it on in any way?
I tried to find a solution for this problem, but there aren't many cases related to my specific details.
Help would really be appreciated at this point!
Thank you!

Given that result, I recommend a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

[Torch 9860] - Network indicates roaming "Rogers Wireless - Fido" with Fido SIM

Hello,
I recently purchased a BlackBerry Torch 9860.
I have a Fido SIM card
When I insert my SIM, and I turn on cellular, the network says "Rogers Wireless - Fido" with the roaming triangle next to it.
Why is this the case and will I be charged roaming whenever I make a call or send an SMS?
Thanks,
Tobias
Solved!
Go to Solution.

Hi and Welcome to the Community!
You need to check if your BB is unlocked or not...see this:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
If, for instance, your BB is locked to Rogers, then when you try to use a Fido SIM, it may be having to run via the Rogers network to get to Fido. Or, if Fido has no coverage where you are, it may have to roam on Rogers to get to Fido.
As for billing, you have to talk to Fido and/or Rogers about that.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Torch 9800 0 mep left

Hello i bought from ebay torch 9800 at&t 0 mep left can you help me?

After the ten attempts have been used, you must get RIM to unlock the device.
There are two routes, and only two, to achieve this.
* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).
Make sense? Good luck.
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Problem with sound in my Torch 9860

HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.

pkvinayjain wrote:
HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.
What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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My Blackberry 9300 is asking for a MEP code

I know the MEP code is the code to unlock your phone, but Im not trying to unlock it. I ran out of battery I charged it full and when I turned it on now is was asking for that code. It is my providers SIM card and I already tried to do the battery pull and still the same, called my provider they just advised me to get a new SIM but that didnt work

Very strange indeed...see this KB:
KB26790 BlackBerry smartphone prompts for an MEP code after switching SIM cards
While written for different model BBs, the results are the same as what you report. Unfortunately, the resolution is rather drastic as well. I also find this KB:
KB03889 Changing the service provider or network
All in all, what I recommend you to is continue to work with your Service Provider as all I can find indicates that they must be involved to help resolve this. Further, they can escalate your case into RIM for formal support if needed...formal RIM support is not available in this user-to-user forum.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9860 headphones not working

the headphones on my torch 9860 do not mute the phone and play, so cannot listen to music. They did work but have stopped, headphones are fine on other devices, and i can not find a setting on the phone that might have changed

There's not a setting for that.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
Now, try the headphones again.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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My BlackBerry Torch 9860 restarted itself

my BlackBerry Torch 9860 restarted itself and restarts again and loops again cant start the phone at all. Pls help! Urgent! What could be wrong? OS 7?? I think it may have some problem... I need help!!

Dear Fisol,
Thank you for your swift reply. I hope that my service centre would give me an immediate solution rather than awaiting 30 working days and being given a new one. I am EXTREMELY frustrated and disappointed by the symptoms my phone have may stem from poor quality assurance after phones fabrication.
Regards,
Leung

Torch 9860 need MEP code

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