Torch 9860 sometimes goes silent

Hi,
My wife has a BB torch 9860, and I have updated the os to 7.1.0.523( 7.1 release 1646) from the earlier 7.0 version. Since this update , some times it gets silent, means when we receive a call , the phone does not ring. All the volume and sound alerts setting are ok, but the phone wont ring.
How can I solve this ?.
Thanks in Advance
B.D.Badan

Hi balubadan,
Please try to clear the Sounds and Alerts database on the BlackBerry® Torch™ 9860 smartphone then reconfiguring the notifications again manually and testing. This KB article provides the steps to clear the database. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

Problem with sound in my Torch 9860

HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.

pkvinayjain wrote:
HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.
What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Memory leak issue on Blackberry Torch 9860

I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
Please advise as I am having a hard time using this time this way.
Regards,
Abhinav Sharma
Thanks and regards,
Abhinav Sharma

I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
In my app phone gap is using 3-4 html pages and java script .
And when i navigate on these pages it gives this message of memory low.
Please help me to out of this .
And please suggest if any professional help in this
Thanks\\\
Vipin Tomer

Torch 9860 - Problem with wifi network

Hi,
I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
Is this some kind of bug or software block?
I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
Can anyone give me a hand on this subject?
Thanks,
Rui

Hi and Welcome to the Community!
Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books (pre-BB10 devices only)
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
Oh...wait...another though...a bit of a wild one...please check this:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9860 wont turn off completely

I bought a new Bb torch 9860 the day before. It was working perfectly fine untill this evening. It has now stopped turning off completely which it was doing very well before. Now it goes into a standby - like mode and quickly turns on when the red button is pressed. Earlier it used to take time in loading ( i know it's a time saver but what if i want to switch off my phone competely to give it some rest). I am unable to switch it off completely other than by the method of removing it's battery. Please, please help before i knock on the doors of the service centre, which i don't want to so soon otherwise my father would scold me for buying such a phone.
Also, it had stopped showing recent updates in bbm and was suddenly not playing any media file before this thing happened. These two have now been resolved but the turn off thing still wont work.

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
When pressing and hoilding the outer right button, there should be two options turn off or full power off. choose full power off.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

Lots of trouble with BB Torch 9860.

Hello. Right, I have the Torch 9860, had for several months & getting a lot of grief. Here goes...
1 - Battery life is inconsistent - Can last all day most days, but other days can go down 90% within 10 minutes of use.
2 - Software - When I first got the phone, within a week of using, the phone wouldn't load on the BlackBerry loading screen, it got to 3/4's of the way and then stopped. Solution I found was to hold the back key down to load in a 'safe mode.'
3 - Seperate issue, I was on Youtube one night and I pressed to open a video & my phone turned off. When loading again, issue 2 happened, but rather than staying on this, it went to 'Error 102, Reload software.' which I did via BB Desktop Software.
4 - Constant black timer loading, can be doing anything on any screen with nothing open & it will just load for about 20 seconds.
5 - Similar to number 4, pressing the standby button, black screen. I know the phone is on, because it flashes. I will hold the standby button again, nothing. I press the power off (End call) button, nothing, it then comes on with 'Handheld turning off, press any key to cancel.'
6 - The speed of opening anything. Isn't this device meant to have a super fast processor? Doesn't for me. Everything I open takes time. Texts, BBM, Camera.
7 - My calls don't work. I'll ring anyone and it says 'Connected' with the time displayed. no sound. I put it on loudspeaker, nothing. Headphones in, again nothing. I end up doing a battery pull and it works for a while then cuts off during a call.
With all this, I have done a software update, I've done a back up. I've done a lot of different things. I just felt I needed to come on here to fix this.
BB Torch 9860 - 7.1 Bundle 1149 (V7.1.0.342, Platform 5.1.0.276)
Carrier - O2 UK.
Thanks.

Hello...and apologies for the delayed reply!
Hopefully you already have this resolved, but just in case...I suggest you do a clean and controlled OS reload, using the process outlined later down in this post...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

AirTunes Goes Silent After Track Change

Hello all,
I've had a long-standing issue with my Airport Express, and I'm wondering if anyone else has had a similar issue.
While streaming music to my AirTunes speakers, the music will go sometimes go silent after a track change.
For example, I'll be listening to an album. Track 1 will play. Track 2 will play. Then iTunes will switch to Track 3, and the sound stops. iTunes itself continues normally, with the time ticking away and the scrubber/timeline moving as it should. There's no error message, and if I restart the track by clicking the back button or double clicking the track in the list, it will play and stream normally.
I don't think it's a network dropout issue, since when the sound it coming through, it's perfect. And I've never noticed a similar problem when playing through my speakers. (Oh, there it goes it again! I'm streaming as I'm writing this.) I've just confirmed that once the sound stops, it stays off through any subsequent track changes.
This issue has survived several Airport firmware and iTunes version upgrades.
Does this sound familiar to anyone else?

You're not alone - see other threads such as this one:
http://discussions.apple.com/thread.jspa?threadID=1949393&start=30&tstart=0

Airtunes plays two songs then goes silent

After playing two songs using airtunes the volume cuts out on both the computer and the remote speaker while itunes continues to play the songs albeit silently. To reinitiate the audio I have to select a new track.
The iMac I am streaming from uses airport to connect to multiple airport n enabled base stations that use the same name so that it picks the base station with the strongest signal strength. All of these base stations are networked together using gigabyte ethernet so the route to the particular airport express i'm streaming to varies.

Hi, I have the same problem since a few months. Note that this does not only affect airtunes devices. Also my default line-out goes silent. It happens completely random. Sometimes after 1 track sometimes after 20 tracks or anything in between.
Pausing and unpausing the currently (silent) playing track also makes it audible again.
Strangly if a silent track is playing all the next songs in queue play silent. Unless you skip or pause the song...
odd.

Tabs glitching out, videos going silent

Sometimes when I close a tab, the next tab it changes to will glitch out and have a few artifacts of the website I was just on. For instance, I can have a Google.com tab and a Youtube video in another. if I close the youtube video and go to the google tab, some of the objects from the youtube tab will appear on the google tab.
As for the videos going silent, this is mainly youtube. When I'm watching a video and want to skip forward, the video will act as if it's pause. The pause button will change to have the play symbol instead, but won't change back to pause when I click it. The video will continue to play and the audio will be completely mute. The only way to fix that has been, so far, to close and reopen the tab. So far, it mostly occurs when I go fullscreen.
I'll try and get a picture of the first problem, but the second problem is so random, I'm afraid I won't be able to get anything to show.

Did the glitches just start recently? Firefox 33 introduced a new feature called "Off Main Thread Compositing" (OMTC). There is a preference to disable this feature if you want to try that. You might need to exit and start Firefox up again after making the change.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''layer''' and pause while the list is filtered
(3) Double-click the '''layers.offmainthreadcomposition.enabled''' preference to switch it from true to false.
Any difference?
Regarding the YouTube videos, are these playing in the Flash player plugin or in Firefox's built-in HTML5 player? Usually you can distinguish them by the right-click menu for the player: Adobe's plugin has a distinctive short context menu instead of Firefox's standard right-click context menu.

Torch 9860 Stuck trying to update software

Hello
My Blackberry Torch 9860 is stuck on a software update. It gets to 10% of overall backup process and then just stops.
I cannot get into anything or use the phone. I have pulled the battery out and it goes back to the same thing.
Please help!

Unplug your phone and start over again. Shut down BlackBerry Desktop Software, unplug your phone, plug it back in to your PC, open BDS again and wait. You'll probably be told that you have to reload your OS so go ahead and accept it.
I hope that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Torch 9860 does not disconnect after ending call

Hi,
I have been having this peculiar problem with my blackberry torch 9860 smartphone for the past 1 week. After finishing a voicecall, in many situations the phone does not disconnect even if I press the end call button repeatedly. It just seems to "hang" for 30-40 seconds and then disconnect. Sometimes it dosconnects only if the person at the other end hangs up.
Kindly help out in solving this issue

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

I have been noticing that when using the computer the mouse keeps going in places where I really do not want and just now select the sentence without I have done anything. Sometimes goes to places like bookmark or open tabs in website when I am reading a

I have been noticing that when using the computer the mouse keeps going in places where I really do not want and just now select the sentence without I have done anything. Sometimes goes to places like bookmark or open tabs in website when I am reading a page.
Also I have noticed opened windows that I have not opened.
I have verified the sharing folder and also the remote access but it not let me turn it off.
Also I have add a password to my computer and even using the same one it looks like is not working.
The I photo stopped working, Mac Mail does not let me add rules (this is from one day to the other)
The computer is mine, the internet I use is payed by me with a password. I did not give permission to anyone to use my computer or share my files.
In system preferences in the sharing folder is showing everyone and staff.
My computer is private I do not own a company and I do not have a network set up in my house.
I had my photos removed from my computer and even after trying to reinstall I photo and fix the Mac Mail is not working.
I am receiving emails saying that I have sent emails to people that I do not know and including in a time where I am working and not using the computer.
Any suggestions in how to fix this issue?
I really appreciate.

With the multitude of issues you have I would take it to an Apple store or AASP and have them sort it out. Then I would sign up for Apple camp or one on one.

Unable to receive email in HTML format on BB Torch 9860 with BIS

I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
Appreciate if anyone could help me with this.
Regards,
Midhun

Hi Midhun,
Welcome to the Community
To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
For more information please check these links:
Blackberry Tips and Tricks
Blackberry 101
Enjoy!
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Need help on how to re-install/wipe OS on my BB Torch 9860

Can anyone in the house please give me a breakdown on how I can wipe completely my blackberry torch 9860 device and re-install a new OS without any fuss, thank you.

Hi and Welcome to the Community!
To WIPE, it all depends on exactly what level of cleansing you wish to do...refer:
Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data
As for OS reloading, the simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Torch 9860 sometimes goes silent

Similar Messages

Maybe you are looking for