Torch 9860 stuck and usb not detected

what can i do? after hang its can be open again...
this device problem or software problem?
led still red while i connect to usb pc

If your phone is not being recognized by BlackBerry Desktop Software, have a look at this article:
www.blackberry.com/btsc/KB10144 .
I hope that helps you. 
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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