Torch 9860: Text messages

I just bought a BlackBerry Torck 9860, but for text messages when I text a friend bubbles do not alternate. I always go back to see my text messages. In addition, my cell phone is the correct date, but in text messages it says March 7, 2046. What I have to do ? Thanks !

Try a battery pull to correct the SMS issue. With your phone powered on, remove your battery then replace it.
You can still access the internet without BlackBerry data. Do a search for the Opera mini browser to surf via Wi-Fi.
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

Can't receive text messages on my new Torch

I just got a Torch. Love it, but I can't recieve texts. I get the alert
and the flashing blue light, but when I check "messages" it says there are no messages
and then the flashing blue light stops.
I can send texts, but can't recieve. checked the firewall -
nothing is checked to block anything. I even disabled the firewall. no luck.
any ideas?

Hi there- I finally called AT & T and they helped me solve the problem. For some reason my phone came with the setting to block incoming text messages. go to options/security/firewall and see if there are any boxes checked under "block incoming messages". If you have AT & T , then they had me send a text to 151 (put that in the "to" box) and it isa confirming email that I received after showing my texts were now working.
Hope this helps!

Cannot send pictures via text message since software update...HELP!!!!

Although I am a BIG FAN of BB Torch (have had several), BUT since it was discontinued, I had no choice but to "up grade" to BB Z10...IT was working just fine...NOT as good as the Torch though, but I was getting use to it...TILL the new software came along last week (Tuesday), so after doing just that, up dating my phone, I saw that I was NOT able to send or receive pictures via text message. I did called ATT, deleted everything, resintalled my data/information...and STILL nothing.
I "google" the problem, and was sooooo SAD to find out that I was NOT the only one, and that THIS problem is AN OLD ONE (2013), but BB has done nothing to fix it.
I did read on of the technical support answers and followed every single step, but STILL NOTHING, NADA...no able to send neither receive pictures...PLEASE, PLEASE HELP ME!!!!!!

Well, interesting... glad it worked out.

Unable to receive email in HTML format on BB Torch 9860 with BIS

I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
Appreciate if anyone could help me with this.
Regards,
Midhun

Hi Midhun,
Welcome to the Community
To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
For more information please check these links:
Blackberry Tips and Tricks
Blackberry 101
Enjoy!
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Memory leak issue on Blackberry Torch 9860

I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
Please advise as I am having a hard time using this time this way.
Regards,
Abhinav Sharma
Thanks and regards,
Abhinav Sharma

I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
In my app phone gap is using 3-4 html pages and java script .
And when i navigate on these pages it gives this message of memory low.
Please help me to out of this .
And please suggest if any professional help in this
Thanks\\\
Vipin Tomer

BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Torch 9860 - Problem with wifi network

Hi,
I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
Is this some kind of bug or software block?
I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
Can anyone give me a hand on this subject?
Thanks,
Rui

Hi and Welcome to the Community!
Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books (pre-BB10 devices only)
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
Oh...wait...another though...a bit of a wild one...please check this:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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My BB Torch 9860 freezes while it reboots and refuses to turn on

My BB torch 9860 froze 4 days back while a normal hard reboot. it refuses to turn on freezes and a particular spot on the bar while rebooting. i cant update the software or do nothing as it requires the fone to turn and it refuses to do so. Please help.

kend487 wrote:
After making several attempt and spending many hrs I was able to make the update.
Once the update was completed my phone restarted and again its frozen in the welcome screen. I am not able to connect my phone to my PC. Its still the same. I restarted my phone, nothing works.
Is there anything else I can try.
Hi there,
Sounds like a hardware issue ! Still if you want to try then use BBSAK or JL_Cmder to wipe your device then load a fresh OS pack .Or first be sure that your battery is good enough then try those steps again :
( Credit JSanders )
1) Make sure you have Blackberry Desktop Manager installed. BlackBerry desktop software
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device. BlackBerry Software Download Site
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Attaching photos to text messages

My Torch will not send a text with a photograph. It has until just a few days ago. I have tried "rebooting" the phone more than once to no effect. It will send a text without a photograph without issue.
What might have caused the change and how can I fix the problem?

Hi and Welcome to the Community!!
MMS (sometimes called "picture messaging") is, on BlackBerry, a component of your data level services...SMS (true text messages) are part of your voice level services.
Hence, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you contact your mobile service provider (ATT according to your profile here) for formal support...and to be sure that you remain subscribed (from them) to an adequate data plan to enable the services you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Text Messages gone

I have a Torch 9850, and have just discovered that a number of older text messages (very sentimental value!) have disappeared. My message setting is set to keep "forever" and I have plenty of memory open, from what I can tell.
Any thoughts on why this happened? And as I've backed up every few months, any way to restore, but not lose messages since the backup date - or do I lose the new messages I want to keep?
Solved!
Go to Solution.

Keep an eye on the free memory. Most likely the memory ran down to zero. When you reboot it comes back. You should reboot periodically, anyway. You'll want to reboot often enough to prevent application memory from running to less than about 10-15 MB.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Lots of trouble with BB Torch 9860.

Hello. Right, I have the Torch 9860, had for several months & getting a lot of grief. Here goes...
1 - Battery life is inconsistent - Can last all day most days, but other days can go down 90% within 10 minutes of use.
2 - Software - When I first got the phone, within a week of using, the phone wouldn't load on the BlackBerry loading screen, it got to 3/4's of the way and then stopped. Solution I found was to hold the back key down to load in a 'safe mode.'
3 - Seperate issue, I was on Youtube one night and I pressed to open a video & my phone turned off. When loading again, issue 2 happened, but rather than staying on this, it went to 'Error 102, Reload software.' which I did via BB Desktop Software.
4 - Constant black timer loading, can be doing anything on any screen with nothing open & it will just load for about 20 seconds.
5 - Similar to number 4, pressing the standby button, black screen. I know the phone is on, because it flashes. I will hold the standby button again, nothing. I press the power off (End call) button, nothing, it then comes on with 'Handheld turning off, press any key to cancel.'
6 - The speed of opening anything. Isn't this device meant to have a super fast processor? Doesn't for me. Everything I open takes time. Texts, BBM, Camera.
7 - My calls don't work. I'll ring anyone and it says 'Connected' with the time displayed. no sound. I put it on loudspeaker, nothing. Headphones in, again nothing. I end up doing a battery pull and it works for a while then cuts off during a call.
With all this, I have done a software update, I've done a back up. I've done a lot of different things. I just felt I needed to come on here to fix this.
BB Torch 9860 - 7.1 Bundle 1149 (V7.1.0.342, Platform 5.1.0.276)
Carrier - O2 UK.
Thanks.

Hello...and apologies for the delayed reply!
Hopefully you already have this resolved, but just in case...I suggest you do a clean and controlled OS reload, using the process outlined later down in this post...
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Blackberry Torch 9860 becomes unusable

dear friends,
my Blackberry torch 9860 becomes unusable after three months of service. i have just used memboo memory booster on it, and it restarts without reopen. each time i pull the battery, when i place it again, it starts an never finish to load to pass the loading step to open.
what can i do or what Blackberry can do for me please??

Hello Brandohn
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads:http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution

Need Help ASAP!!! So FRUSTRATING!!! text message problems!!!

I have 2 problems right now with my BB Torch 9810. I need help ASAP.
1. It only saves 20 text messages. Messages that I received from august 2012. But it seems other messages are not stored. I don't delete messages, so I don't know where my other messages go. And sometimes if you create a new text, text history will show. But not anymore. This have been going on for a long time.
2. When I receive text message from some of my contacts, it will show the first few words of the text. But when you click on it, the message is empty. funny thing is, not all of my contacts are like this.

Hey iragarcia,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest performing the following to resolve the issue:
1. Create a backup of all your data by using BlackBerry Desktop Software. In BlackBerry Desktop Software go to Device>Backup and save the file onto your PC or Mac.
2. On the BlackBerry Torch 9810 smartphone go to Options>Security>Security Wipe and put a checkmark beside 3rd party applications as well. Type in the word BlackBerry and press wipe data.
Please Note: You can re-install your applications through BlackBerry World.
3. Once completed test sending and receiving some SMS messages prior to restoring any data. If the issue is resolved, then go into BlackBerry Desktop Software and go to Device>Restore and choose custom and only choose contacts.
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My Storm is eating my text messages

Hi, Fellow Blackberry Users! For the past month, when someone sends me a text message, I only get their name and a blank space and later a call or an email (Didn't you get my text?). I have a lot of saved messages. My provider tells me that I will have to delete these in order to get more texts. It is going to take me 2 days to send them all to my email so that I can free up space on my phone. Is there a way to get the saved message folder onto my memory card instead of my device? I am using the desktop software to back up my information but will that restore my saved messages if I delete them (I had to create a new backup folder so that this one would not overwrite the previous one as they are titled by device; I also have a second line for another person that is a Torch). My media card was not formatted so I have never been prompted to save anything to it. I have 845 MB of free space on my phone and my media card is pristine and unused, 7 GB. Is there anything I can do? To get a text message in sooner than the 2 days of hard work it will take me to go into each conversation and send, go to another and send, go to another and send, then delete everything?

Hello jwlkr,
Text messaging is my favorite method of communication! With so many varieties of messaging options, it's no wonder many people prefer texting over voice calling. I want you to enjoy texting just as much as I do! With that being said, I am committed to getting this ghost text messaging issue resolved for you! Below are a few questions that I have so I can start the investigation.
What is the exact software, baseband, and build version on the Droid Charge?
Are you using any 3rd party messaging apps?
How much onboard device memory do you have free?
Does ghost text messaging only happen with your wife's mobile number or are other contacts affected?
To start the troubleshooting process, I suggest erasing all of your old threaded text messages, reboot, and retest the service. Also, if you are using any 3rd party messaging apps, please remove from the device prior to the reboot. Please verify that all your other voice and data services are working properly. Once you have done these steps then please reply to this posting with our results just in case more assistance is needed.
Thank you...
ArnettH_VZW
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How do I TRANSFER / BACKUP text messages from my 9800 to my PC?

I'm new to BLACKBERY, and I have a 9800 TORCH on which I have several TEXT message conversations that I want to transfer / backup to my PC. I've got he BLACKBERRY Desktop sw installed, but I cannot locate the text messages. Please advise. Jon

You can use blackberry protect. it backups text messages online. The link for it is in my signature.
You can also check app world for an app that can forward the sms to an email address. Here is an example of a free one but check around:
http://appworld.blackberry.com/webstore/content/132110/?lang=en
You can also keep the messages forever on the blackberry by setting the option.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB13093&sliceId=2&cm...
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Torch 9860: Text messages

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