Torch 9860 wifi IP address details.

Dear all,
I'm trying a lot on my Black Berry Torch 9860 mobile for wifi connection, but my BSNL network requires an IP address for connecting for data usage. My phone is not taking the IP address automatically. Please give me an option on giving manual IP address, DNS & Subnet mask on my Black Berry Torch 9860.
Thanks in advance.....
Sampath.

For a BlackBerry smartphone to connect to a Wi-Fi network steps are -
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Click Wi-Fi Network.
If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only checkbox.
Click the Wi-Fi network that you want to connect to.
If the Wi-Fi network requires authentication, type the password for the network.
The name of the Wi-Fi network appears at the top of the home screen.
tanzim
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Similar Messages

Torch 9860 - Problem with wifi network

Hi,
I have a BB Torch 9860 and the internet access doesn´t work properly when connected to a wifi connection.
With my carrier data plan, everything works. Every time i connecto to a wifi connection, the internet access stops working. I tried to clean all registered networks, added new networks, everything i can remember of, but nothing works. The only way to get internet access on my phone, is with the carrier´s data plan.
Is this some kind of bug or software block?
I serched through the forum, and tried some of the solutions and sugestions, but nothing works.
The only satisfied part with this purchase so far is my carrier who seems to be very happy with the access through their data plan!
Can anyone give me a hand on this subject?
Thanks,
Rui

Hi and Welcome to the Community!
Not knowing what you already found and attempted, we risk redundancy...nevertheless, with that risk...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books (pre-BB10 devices only)
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support. In very rare cases, I have heard of carriers blocking the use of BIS via WiFi...but only they (your carrier) can answer as to if that is what they are doing.
Oh...wait...another though...a bit of a wild one...please check this:
Article ID: KB30076 How to check for an IT Policy on a BlackBerry smartphone
If you have an IT Policy and are on BES, then talk to your BES admins about if they may perhaps be blocking this. If you have an IT Policy but are not on BES, then you have much bigger problems to deal with...you will need to backup your device, conduct a ResetToFactory, and then restore your device (but ONLY partial...do not do a full restore or it will put the IT Policy back on and you'll be right back where you started).
Article ID: KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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BlackBerry Presenter + Torch 9860 = World of Pain

BlackBerry Presenter. Nice idea, eh?
Who wouldn't want to save the weight of lugging a PC around when a handheld would do the job? [Except that it doesn't.] Amazon details say Torch 9860 is supported. OS version needs to be above 4.6. Mine is v7.0; I duly shell out money. Box arrives a few days later.
Honeymoon Period
Power up the Presenter, look at all the pretty lights. Download & install the desktop software. Connect the Presenter, update the firmware. What next? Oh yes, follow the email link to install the handheld software and we'll be away. But wait! What is this? An error message:
"Your device is not supported. Go away." *
Honeymoon Over
Oh, OK, I'll find a spare weekend morning to do the v7.1 OS upgrade. Sparkly new features. (Well, 1 of them is useful and if there are some patches to the unresponsive screen issues then maybe this investement in free time will be worth it). Now I have v7.1 installed, let's follow the link....
"Your device is not supported. Why are you persisting with this?" *
Lot's of web searching. Idle hours spent on the utterly useless and inappropriately named "Knowledge Base". Presenter doesn't support the Torch. Presenter does support all devices above 4.6. Presenter should not be used in the bath. Skiing whilst using the Presenter is not advised. Problems with your love life caused by prolonged use of the web site are not the responsibility of RIM or its employees. *
Aha! A deep link into BlackBerry.com to the actual software for the 9860 (supported).
“Error 404a – This page no longer exists and now you’re trying to be clever. You again? Your DEVICE IS NOT SUPPORTED whatever it is! Give up! Go away!” *
OK. Back the retailer. The trusty Sale of Goods act will swing my retailer into action on my behalf. Amazon respond at the speed of light or thereabouts: here are contact numbers for RIM in the UK, links to specific support and an email address. It's a tech problem, they'll help. Sorry you’re having problems. All the best, etc *
Follow the links. Find myself back at the Knowledge Base, again in search of enlightenment. Hmmm. Try the (non-freephone) telephone number. "Press 1 if you are a distributor, press 2 if you have a support account, 3 if you have no life or 4 to be sent around interminable links of our automated system until you lose the will to live" * I select 4 and due to a fault in the system find myself speaking to a sleepy but well-meaning chap in America. He is determined to help me. After some time trying to establish what strange BlackBerry device this is I have bought ("Yes, Presenter. P-R-E-S-E-N-T-E-R. P for Papa, R Romeo, E Echo" - you get the drift) he (politely) explains in the way that only a twenty something graduate can that this device isn't actually made by RIM, it's from a 3rd Party ("That's kinda like another company that we use to like do stuff for us..." *) and therefore there is not much information in his KnowledgeBase about it. "Can you try this link, sir?". Oh whoopee. We're back in the user manual. Yes, I can try following a link to App World. No, I can't find the app there any more either. My helpful assistant eventually gives up when I decline paid support, and gives me an email address to which to send my problem and advises me to see my network provider. This email turns out to be for their “Idea Processing” department. The automated response asks me to sign a confidentiality agreement before sharing my ideas on how the product may be improved. I decline, life being too short to pursue this line of attack.
Network Provider (Vodafone) is ridiculously helpful in the circumstances. They can't get it to work on a 9860 or a Bold 9900 either. They photograph the same error I have on the chance it will help BlackBerry chase down the problem.
Back to Amazon. “Thanks for copying your email to BlackBerry, We’re really, really sorry this is not turning out to be fun. Here’s the contact details of the 3rd party who actually supplied this item to you. Lot’s of love, Amazon. *”
Aha! This will be a fully accredited RIM partner with exclusive access to their limitless training resources. I am only seconds away from “Oh – you need this new version of the handheld software!”
But…no.
“Dear Sir, I'm sorry for this issue. I never used this presenter myselft [sic] so I can't really help you. I'm fine to refund this order for you.”
Me: “Can you contact BlackBerry and establish the root cause of the problem before I give up?”
Them: “I’m sorry I didn’t as it’s nightmare to get in touch with any manufacture.”[sic] It’s good to see that basic communication skills are still being tort at skool.
Penultimate Episode:
Let’s try the 1 person in BlackBerry with whom I have previously corresponded (regarding integration of BES with Office 365 but you never know). “Thank you for contacting BlackBerry. We will respond shortly.” + 1 week: Me: “Any progress on this?” “Thank you for contacting BlackBerry. Your email has not been delivered. Please consult the Knowledge Base”.
Final Episode:
Rant on the forum. Before I take the Presented and smash it with a club hammer, maybe someone who designed the Presenter will read this. Or even Sting’s lawyers:
I’ll send my SOS to the world
I hope that someone gets my (x3)
Message in a bottle
Message in a bottle
I’m sending out an SOS, sending out an SOS. (repeat until fade)
Z
* These transcripts may not be verbatim, but convey the essence of the dialogue.

ZG862 wrote:
Thanks J.
Do you speak on behalf of RIM/BlackBerry?
Oh heck no. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
But, what I stated, I do know for a fact.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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A Hopeless product from Blackberry : BB Torch 9860

Hi all ( & BB authorities,if reading),
I don't understand how a company can let its product come in the market without even testing it. I am using Blackberry torch 9860 since one and a half year. This product has 'n' number of ridiculous and irritating bugs in it. Its 1 GHz processor gives actually 0.1Ghz performance. Just switch the applications one or two times and the screen freezes like hell. after 15-20 happnings of the same thing you feel like throw your BB on the floor. And what to say about those so called beautiful buttons at the bottom. Those never work. Neither menu button works nor back button. Its the worst thing in the handset. And solutions???? a battery pull which takes atleast 15 Minutes to switch on the handset again.. or like press call key for 1-2 minutes and back/menu key will work for 2 minutes. Literally laughable solutions.
I regret for wasting my money on Product like blackberry torch 9860.
Regards,
Dipesh

My wife and I used the 9850 for two full years, she still is, and I have friends on both the 9850/9860 who have none of the problems you're having.
Perhaps there's something we can assist you with, if you can explain in detail those issue.
Start with the exact OS version installed, found at Options > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Torch 9860 sometimes goes silent

Hi,
My wife has a BB torch 9860, and I have updated the os to 7.1.0.523( 7.1 release 1646) from the earlier 7.0 version. Since this update , some times it gets silent, means when we receive a call , the phone does not ring. All the volume and sound alerts setting are ok, but the phone wont ring.
How can I solve this ?.
Thanks in Advance
B.D.Badan

Hi balubadan,
Please try to clear the Sounds and Alerts database on the BlackBerry® Torch™ 9860 smartphone then reconfiguring the notifications again manually and testing. This KB article provides the steps to clear the database. "How to clear the user content databases from the BlackBerry smartphone" http://bbry.lv/JtQKcw
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
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Torch 9860 does not show saved photos, music, video

Hi,
I am unable to see the pictures taken on my phone Torch 9860, or synched music/video. However, i can see them through the desktop software and copy them.
I am using phone memory only no additional SD card being used.
Please help. tks

start by providing details
What version of iPhoto? Is OS X 10.6.8 as you state correct for your OS? Do you have a default "managed" library (the iPhoto preference to "copy imported items to the iPhoto library is in its checked state)? Were is your iPhoto library located? If it is on your external drive what format is the external drive? If it is on your external drive did you safely and correctly disconnect your external drive while iPhoto was not running? What ese can you tell a total strange that might assist them in heling you?
Your post rambles and is not at all clear
LN

Blackberry Torch 9860 won't start

Type of phone: Blackberry Torch 9860
Problem:
I had a software problem, phone got stuck, and after restart it gave a jvm error. I tried to fix it through Blackberry Desktop Manger. During the fix it stopped, and i got a white screen on the phone. After disconnecting it from USB, and putting it back in, the phone didn't do anything anymore.
It won't start, it won't recognize, it won't load the battery, no symbols appear when connecting it through USB (even with batt. out). It looks completely dead.
My guess is that the mainchip software corrupted during the fix, and this is causing the problem.
My question, can i fix it, when the computer cannot recognize the phone, and cannot turn it on in any way?
I tried to find a solution for this problem, but there aren't many cases related to my specific details.
Help would really be appreciated at this point!
Thank you!

Given that result, I recommend a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Torch 9860 Hangs during booting

I bought a BB Torch 9860 a week back. Yesterday night the handset got switched off as the battery had exhausted. In the morning when I was trying to switch it on it was not coming on. I put on charging, there was no indication of charging for some time then it started booting. The booting indicator (the line which indicates that the handset is being booted) went half way and stopped. The system did not respond to switch off button. The battery was removed and put back to restart. Every time it boots to half line and hangs. Would request someone to extend help please.
Regards, Tom

Hey thomas_k_s,
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Thank you.
-HB
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

BB Torch 9860 - Call log displaying Contacts

Hi,
I'm using BB Torch 9860. In this the 'Call Log' is displaying ' Contacts' instead of last call recevied/dialled/missed,etc..
I have observed this recently after it was upgraded to OS 7.1.
I have tried everying as suggested on forums ie resetting by completely removing battery, deleting all unused apps, deleting unused languages,etc.. However this has not helped.
Please suggest as this is creating problem.

Hello itsmeehnit,
Welcome to the BlackBerry Support Community.
Please perform a reload or upgrade your BlackBerry Device Software to address the issue you are experiencing with the backlight and keys on your BlackBerry Torch 9860 smartphone. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
http://bbry.lv/NWPC6y
In the case that this process fails to resolve the issue, please contact your point of sale for options.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

[Torch 9860] Unable to subscribe podcasts over Wi-Fi

Hello,
I have a Torch 9860 running 7.1
I am unable to subscribe to podcasts over Wi-Fi.
Is there anything I can do to make this functional?
Thanks,
medacomix15

i dunno. If you are home, and the computer is home - why not just plug it in? I tried the wifi syncing when it first came out, and there is so much data flying back and forth - a momentary loss or hiccup in the wifi signal scews up the sync. To me, just not worth the effort.
System updates, on the other hand seem to work fine . That is a one way data transmission with checks and resends as needed - more or less just a large download.

Problem with sound in my Torch 9860

HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.

pkvinayjain wrote:
HI, i have been using Torch 9860 since about a month, am facing a problem since last 20 days. the problem is the sound suddenly goes off. everything else is functional , its just that i cant hear ring tones , cant hear the person talking on other side, if dialled. Every thing goes fine when i open the backcase, take the battery out and restart. This keeps occuring more than 5 times a day. Feeling miserable.. hey could anybody advise me how to overcome this problem.
What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Unable to receive email in HTML format on BB Torch 9860 with BIS

I recently purchased BB Torch 9860 with OS 7 and configured by personal and work email on BIS. I am receiving emails only in text format. In some emails with images that have hyperlink, I just see a link and images not displayed. All the images comes as an attachment in the email. My friend having another BB Torch is able to view emails as HTML. But he is with BES.
Is there any solution for my issue? I am not receiving any options in the email preference to enable HTML format for emails.
Appreciate if anyone could help me with this.
Regards,
Midhun

Hi Midhun,
Welcome to the Community
To help you with the issues you're having, on your Blackberry go to your mailbox, press menu, choose options, then Email Preferences and check the box for Enable HTML Email, Download Images Automatically and Confirm External Image Download. The screen may look like the screenshot below:
For more information please check these links:
Blackberry Tips and Tricks
Blackberry 101
Enjoy!
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account

Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

Address details of a BP

Hi All,
I want to get detailed address of a buisness partner like street,city country which are in the structure ADDR2_DATA.
How can I fetch the data in CRM?

Hi
Use FM BUPA_ADDRESS_GET_DETAIL. Just pass Partner no to exporting parameter IV_PARTNER and u will get the address details in importing table ES_ADDRESS, tel no in ET_ADTEL, fax no in ET_ADFAX and email address in ET_ADSMTP.
This works
Thanks
RR

Memory leak issue on Blackberry Torch 9860

I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
Please advise as I am having a hard time using this time this way.
Regards,
Abhinav Sharma
Thanks and regards,
Abhinav Sharma

I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
In my app phone gap is using 3-4 html pages and java script .
And when i navigate on these pages it gives this message of memory low.
Please help me to out of this .
And please suggest if any professional help in this
Thanks\\\
Vipin Tomer

Torch 9860 wifi IP address details.

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