Torch 9860 wont turn off completely

I bought a new Bb torch 9860 the day before. It was working perfectly fine untill this evening. It has now stopped turning off completely which it was doing very well before. Now it goes into a standby - like mode and quickly turns on when the red button is pressed. Earlier it used to take time in loading ( i know it's a time saver but what if i want to switch off my phone competely to give it some rest). I am unable to switch it off completely other than by the method of removing it's battery. Please, please help before i knock on the doors of the service centre, which i don't want to so soon otherwise my father would scold me for buying such a phone.
Also, it had stopped showing recent updates in bbm and was suddenly not playing any media file before this thing happened. These two have now been resolved but the turn off thing still wont work.  

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.
When pressing and hoilding the outer right button, there should be two options turn off or full power off. choose full power off.
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