Torch Screen Problems

The screen on my (1.5 year old) Torch is now periodically going blurry, and becoming colourful.  Help please!  

Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Torch Screen Not Working

    Hi,
    My Torch screen wont come on. If I slide it open, the lights behind the keyboard come on, as do the 'phone' lights just below the screen.
    If I plug the phone into the wall, a solid green light comes on. If I take the battery out for a few mins then replace it, a red light comes of for a few seconds.
    I can connect my phone to a laptop via a USB cable, and windows makes the sounds to suggest a connection. However, I can't see the phone listed as an external drive.
    I was hoping it's just a dead battery, but as the lights come on it seems it could be something more serious.
    Does anyone have a suggestion as to what I can try? I don't want to send much on having it repaired, as I can upgrade to a new phone in 5 weeks.
    Not sure what extra details I can provide, but the service provider is O2 and the phone is almost 2 years old.
    Thank you for any help.

    Hi and Welcome to the Community!
    Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
    With the battery inside, connect your BB to the wall charger
    Leave it alone for 2 hours, no matter what the LED or the display does
    Remove the battery
    Wait 15 minutes
    Insert the battery
    Wait another 2 hours, no matter what the LED or the display does
    This has been known to "kick start" some BBs.
    It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
    Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
    Obtain access to a known good and identical BB...use your battery in it and see what happens
    The results of this will indicate if it's your BB or your battery that has the problem.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • If your BlackBerry Torch Screen Goes Black --- Read this!

    Recently, my BlackBerry Torch screen went black. The phone was still active, but I couldn't see anything on the screen. Opening and closing the screen slowly, pulling the battery, or standing on my head and begging the phone to work didn't enable the screen.
    After a lot of searches, I finally realized my screen was not going to come back on and that this is a rampant problem. I've since made the leap to an iPhone 4s. I still had many photos and videos of my children on my BB; including custom ring tones my son made for my contacts. In short, information I wanted. This was an Enterprise activated BB that was protected by a password. Inspite of this, I was able to get everything off the phone very simply.
    I downloaded and installed the BlackBerry Desktop Manager (mentioned in some of the posts). I was able to connect my device. The software provided the password challenge via my PC and I was able to log into the phone. I then used Windows Explorer to search every folder and remove all the photos, videos, and ring tones I wanted. The only thing I didn't salvage were my texts; not a big loss.
    In summary, if your screen goes black, contact your provider for a replacement. While you are waiting for a replacement, install BlackBerry Desktop Manager and get all your personal information off. And above all, DON'T PANIC! There is hope

    Good points, stressed here daily.
    And:
    Install AND use BlackBerry Protect, for seamless over the air backups
    Backup at least weekly, using the BlackBerry Desktop Software
    Backup your Media Card
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • How to How to install ATI Radeon HD2600 driver on bootcamp 3.0 windows 7 partition w/black screen problem

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    The Background/history
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    This is so very frustrating for the record...and any substantial help "not just go download this..." would be immensely appreciated.
    Some other things i've been told to try that i've tried and nothing seems to happen as i'm told it will....
    ---I've been told to install the osx dvd and run "setup.exe"  - AGAIN...it's an exe file...and 2 - when i put in the os x file it just wants to re install 10.6...so need more help if this is even a real solution to understand how to make it work...
    ---I've been told to update boot camp to 3.1 and/or 3.2 from 3.0, using Apple Software Update....Well, my software update is saying everything is up to date and there is nothing new to download at all, and when i reverify the bootcamp version it is still only 3.0.2...and again downloading the updates from www.apple.com/support/  for 3.1 and 3.2...all of those are .exe files...need windows to run them...again, refer to the problem described in detail above...
    ---I've been referred to the black screen on imac early 2011 thread saying it should fix my problem...and reading it it SEEMED like the most promising resolution...it involves creating a boot flash drive for windows 7 and an xml file that sets the imac drivers to auto install during the windows installation..and it got me farther than anything else..but still ultimately ended up in the darned black screen...my assumption is that it's because it's for imac and not mac pro so not ati-radeon specific drivers....ok....that's enough..please...anyone who thinks they can help...your help is desperately needed...thanks so much in advance!

    hey Hatter, thanks so much for getting back...so just to be super clear...is there no way to install the drivers using an exe file given my current state? no way to do it with command prompt or something?  if can make work with existing card, i'd prefer it...now when you say it's 'toast' how do you mean?  it works well with the os x partitions and always has...so i'm not sure i follow, just want to be clear...
    Now to your point of starting with only the one drive installed...so i would put that bootcamp drive in bay 1 and disconnect the rest...i'm not totally sure what you're suggesting the effect should be of doing this?  just that i'm just installing windows without the bootcamp deal...but if windows 7 doesn't support the ati radeon hd2600, it still will go black screen no? or you're saying it will run video through the motherboard if it's the only bootdrive, and will run all the way through the windows install without trying to switch over to the hd2600?  (slrry flr these questions..just really want to make sure i understand what you're telling me..thanks so much for your patience and help by the way...it's very greatly appreciated...your support is priceless!
    So now, assuming none of the above is possible...referring now to the ati 5770 that you referred to...you mention it works with 10.6 well, and that windows 7 supports it ...2 questions on that
         1) Windows 7 supports" meaning, out of the box windows 7 supports it? or will i have to install drivers still through some update, because again, if that's how i have to do it, then won't work, cuz can't start windows to see anything to install any drivers or run any thing at all...so it would have to just work with initial installation.
         2)hardware wise for my Mac Pro 3,1...intel dual quad core xeon, blah blah....will this card work? it's a PCIe and should fit on my board no prob, etc?

  • Trying to update OS to fix White Screen problem.

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  • Screen problem making iPad unusable

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    Mavericks 10.9.5
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    ETRE report prior to this image
    Problem description:
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    EtreCheck version: 2.0.11 (98)
    Report generated 4 November 2014 2:45:09 pm AEDT
    Hardware Information: ℹ️
      iMac (27-inch, Late 2013) (Verified)
      iMac - model: iMac14,2
      1 3.5 GHz Intel Core i7 CPU: 4-core
      32 GB RAM Upgradeable
      BANK 0/DIMM0
      8 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      8 GB DDR3 1600 MHz ok
      BANK 0/DIMM1
      8 GB DDR3 1600 MHz ok
      BANK 1/DIMM1
      8 GB DDR3 1600 MHz ok
      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
      NVIDIA GeForce GTX 780M - VRAM: 4096 MB
      iMac 2560 x 1440
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 0:15:11
    Disk Information: ℹ️
      APPLE SSD SD0128F disk0 : (121.33 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Boot OS X (disk0s3) <not mounted> : 134 MB
      Macintosh HD imac27 (disk5) /  [Startup]: 3.11 TB (2.84 TB free)
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      Core Storage: disk3s2 3.00 TB Online
      SAMSUNG HN-M101MBB disk1 : (1 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk1s1) <not mounted> : 210 MB
      disk1s2 (disk1s2) <not mounted> : 999.86 GB
      Boot OSX (disk1s3) <not mounted> : 134 MB
      SAMSUNG HN-M101MBB disk2 : (1 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk2s1) <not mounted> : 210 MB
      disk2s2 (disk2s2) <not mounted> : 999.86 GB
      Boot OSX (disk2s3) <not mounted> : 134 MB
      APPLE HDD ST3000DM001 disk3 : (3 TB)
      S.M.A.R.T. Status: Verified
      EFI (disk3s1) <not mounted> : 210 MB
      Recovery HD (disk3s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD imac27 (disk5) /  [Startup]: 3.11 TB (2.84 TB free)
      Core Storage: disk0s2 120.99 GB Online
      Core Storage: disk3s2 3.00 TB Online
    USB Information: ℹ️
      VIA Labs, Inc.          USB3.0 Hub             
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Wacom Co.,Ltd. Intuos PTS
      VIA Labs, Inc.          USB2.0 Hub             
      Fitbit Inc. Fitbit Base Station
      Apple, Inc. Keyboard Hub
      Apple Inc. Apple Keyboard
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
      LaCie Little Big Disk
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.wacom.kext.wacomtablet (6.3.9 - SDK 10.9) Support
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [failed] com.adobe.AdobeCreativeCloud.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [running] com.wacom.wacomtablet.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [running] com.fitbit.galileod.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
    User Launch Agents: ℹ️
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.adobe.ARM.[...].plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.koingosw.MacCleanse4Helper.Reminder.plist Support
      [loaded] com.koingosw.MacCleanse4Helper.TrashWatcher.plist Support
    User Login Items: ℹ️
      Creative Cloud Application (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
    Internet Plug-ins: ℹ️
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      EPPEX Plugin: Version: 4.1.0.0 Support
      AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
      AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      Default Browser: Version: 537 - SDK 10.9
      QuickTime Plugin: Version: 7.7.3
      WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
      JavaAppletPlugin: Version: Java 7 Update 71 Check version
    User Internet Plug-ins: ℹ️
      Dashlane: Version: Dashlane 1.0.0 - SDK 10.7 Support
    Safari Extensions: ℹ️
      Dashlane
      Pin It Button
    3rd Party Preference Panes: ℹ️
      Flash Player  Support
      Flip4Mac WMV  Support
      Java  Support
      WacomTablet  Support
      Backup size 2.00 TB > (Disk size 0 B X 3)
    Top Processes by CPU: ℹ️
          7% Safari
          5% WindowServer
          4% WacomTabletDriver
          1% WacomTouchDriver
          0% powerd
    Top Processes by Memory: ℹ️
      241 MB WindowServer
      213 MB com.apple.WebKit.WebContent
      206 MB com.apple.IconServicesAgent
      206 MB Safari
      172 MB mds_stores
    Virtual Memory Information: ℹ️
      27.84 GB Free RAM
      4.04 GB Active RAM
      708 MB Inactive RAM
      1.76 GB Wired RAM
      518 MB Page-ins
      0 B Page-outs

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    Problem:
    Vertical line on screen
    Shimmering poorly focused graphics
    Have changed LCD screen twice
    Have changed video cable and inverter
    Bios latest. Memory OK
    Screen on attached VGA absolutely normal and laptop functions normally even when using intensive applications.
    Where do I go from here?
    Ray
    Solved!
    Go to Solution.

    i was gonna offer you to change the video cable but you already have.
    have you tried to update graphic cards drivers? maybe it's because of ram faulty, remove one of your ram sticks and check if issue persists.

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