Torch9800 Picture & Video not saving correctly

I updated the software on my phone a few weeks ago, which resulted in the phone turning itself off constantly. I resolved this issue.
However, when I take a picture it looks as if its saved, but when I go to the media files a little later all I see is a picture icon not the actual picture.
When I use the video camera it seems to save and I have been able to view once or twice, but after a period of time the file turns into a music file with no video. This has resulted in several videos of my baby daughter being lost and being replace by the same music. Very upsetting.
I have followed the advice on the forum by deleting .dat files from the folders. This has resulted in the pictures taken since the upgrade disappearing altogether.
Theonly way I can keep a picture is by emailing it to myself instantly.
If anyone can help it would make me very happy
Best wishes
Nik

Hi niknaknoo,
Welcome to the Support Community!
If you have access to a computer, I would suggest transferring your media files from your BlackBerry® Torch™ 9800 smartphone to the computer and performing the steps in this KB article. "Media card cannot be read. Verify that the memory card is formatted" http://bbry.lv/NA6MGt
The following KB articles should help you transfer your media files to a computer.
"How to manually transfer files between a BlackBerry smartphone and a Windows computer" http://bbry.lv/ID3oqw
"How to manually transfer files between a BlackBerry smartphone and a Macintosh computer" http://bbry.lv/J9AMal
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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