Toshiba 32BL502B - TV sound keeps going off

I have a Toshiba 32BL502B 32-inch Widescreen HD Ready LED TV and the sound keeps going off. Informed Toshiba and they informed me that it needs a software update. They sent out the dongle with the so called update on it and I followed the instructions many times and it didnt work. Informed Toshiba and they said it needed repairing at a approved centre. Now, the TV is only 2 years old so it should not need repairing. It is not on 24/7, just a few hours per day.
I have to keep a fan on the TV and it seems to solve the problem. So there is a cooling issue somewhere. Are Toshiba going to accept there is a problem with their product? I doubt it very much. This is the 2nd one I've had, the first had to be sent back due to not switching on at all. Now, when this one needs replacing, which I reckon could be very soon, I will not be getting another Toshiba.
Others may not be affected but just wanted to share this so please be warned.

Thanks for your report.
So is the life.
All what we buy today are mass products and most of them works well but some of us have bad luck and get product that show some hardware failure and dont work properly, mostly when warranty is expired.
I hope Toshiba service will fix your TV and everything will be OK again.

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