Toshiba 37SL833 Problems with Tun ON
Dear All,
I hope most of you are on the same page like me.
I purchased Toshiba 37SL833 TV here in Switzerland during March 2012.
Ever since the purchase we were quite happy with the LED TV (except the lag at Power ON).
I had 3 * HDMI + 3 USB + Lot of Connections and so everything were perfect until last Friday.
My TV subscription service (UPC Cablecom) asked to do a Digital Scan (DTV and ATV Scan) to get more Digital Channels (As they were offering more Digital Channels). I did start the DTV and ATV scan........and that's was the hell mistake I did.
The screen froze at 100% completion and was frozen for 15 minutes. So, we decided to turn OFF the TV and re-start the same.
Since this incident, we are unable to turn ON the TV.
LED 1 was Red and LED 2 was blank.
Since last days, we have frequent blinking of LED 2 in Green Color.
We were quite upset with the situation and today I took the TV to the Showroom (Conforama in Basel, Switzerland). The Customer Service said, it would be easy to buy a New TV instead of repairing the TV. I asked her, If she was not ashmed to propose this solution ?
I had paid 527 Swiss Francs for the TV and it was good for 2 years and now she wants to have another TV. I was she was really mad.
I did get in touch with Toshiba Service Center in Switzerland and they said it would cost 125 Swiss Francs for the visit of a Technician and then extra charges for the spare parts etc etc. This would easily exceed 350 Swiss Francs.
Paying 527 in 03/2012 and paying 350 again in 06/2014 : This is totally unfair situation.
What is Toshiba's opinion on this ?
If this would be a known problem, why has Toshiba not acted fast enough to care for this ?
I would be happy if someone from Toshiba get's in touch with me ?
There's no complete Power OFF button in REGZA nor there is any reset button to be able to reset the Settings to factory settings.
What a shame. Toshiba has killed the reputation of a Japanese company.
If the situation prolongs like this, we won't buy any Toshiba products for the generations to come.
An investment in TV should be good for at least 5 to 6 years.
Looking forward to get some feedback from Toshiba World HQ Technical Staff.
Regards.
Attachments:
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P6150018.JPG 6319 KB
This is a peer support forum for Toshiba USA. You need to contact Toshiba in your region.
- Peter
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