Toshiba 39L4353DB manufactured by Toshiba or Vestel?
While reading other forums some people say that some Toshiba T.V. models are made by Vestel.
Anyone have any ideas on this subject? The model I have is the 39L4353DB anyone know if it is a true Toshiba.
I must admit over the last 10 years or so I have had 3 different Toshiba
T.V.s and have all been reliable, the first one a 26 inch model still going strong as a second T.V.
The second one was given to a family member when I upgraded to the current smart T.V.
Vestel seems to be one of the OEM manufacturer available worldwide but unfortunately, I didnt find any further details.
But I dont know why this is so important for you.
I mean many electronic companies work together with 3rd party OEM manufactures.
For example: the IPhone isnt manufactured by Apple but by Foxconn, Quanta and others....
Similar Messages
-
Where do you get the Toshiba Vestel firmware update?
Where do you get the toshiba (vestel) firmware updates from?
They used to be on the tech website with the manuals but they have all dissapearedHi
here you can find the Toshiba Entertainment Support page:
http://www.home-entertainment.toshiba.co.uk/Support/
and here you can download the Firmware for Blueray players, LCD combo and TVs
http://www.dl.toshiba.com/DLY/index.jsp?region=GB&lang=EN -
Toshiba 39L4353DB - picture settings
Hi all,
could anyone advise on the best picture settings for this model. Most reviews say set to Hollywood day or Hollywood pro settings but even with adjustments to contrast & brightness controls the picture seems too greyed out. The standard setting is about the best I can get but seems too vivid for my liking.
The auto view setting is too dark, dynamic too bright. Anyone out there with this model who give some guide what they have set their set to. I have had two previous Toshiba televisions & have given excellent service with no trouble but I feel the picture settings were far superior to the current 39L4353DB.As Im not mistaken there are three (beside the Dynamic and standard mode) additional picture presents: Hollywood Night, Hollywood Day and Hollywood Pro
Hollywood Night and Hollywood Day mode should be used in different ambient light settings.
Hollywood Pro default values seem to be very similar to Hollywood Night but Pro supports additional auto-calibration function.
But its not easy to provide the best picture settings because this depends always on different factors for example; device which is connected to TV, environment, viewing habits, picture source and quality
I would recommend you to download some basic full hd test images and to calibrate the TV for your own proposes.
Maybe this thread could be helpfull too:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=72951 -
Blue screen of death on Toshiba P755-S5375 with ADOBE ENCORE CS6
I recently purchased a new laptop and installed Adobe Master Collection CS6. I purchased the laptop for video capture and editing, as well as for blu-ray authoring.
Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray. For authoring, I am using Adobe’s Encore CS6. After checking and previewing my creation, I attempt to build to disc using Encore. About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD). This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD). I am using an external blu-ray drive on USB 3.0.
I am using Encore version 6.0.0.492
Here are the blu-ray drive specs:
Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed
The computer specs are as follows:
Manufacturer: Toshiba
Manufacturer Part Number: PSAY1U-05U027
Product Line: Satellite
Product Series: P755
Product Model: P755-S5375
Product Name: Satellite P755-S5375 Notebook
Product Type: Notebook
Processor Manufacturer: Intel
Processor Type: Core i7
Processor Model: i7-2670QM
Processor Speed: 2.20 GHz
Processor Core: Quad-core (4 Core)
Cache: 6 MB
Chipset Manufacturer: Intel
Chipset Model: HM65 Express
Standard Memory: 4 GB
Memory Technology: DDR3 SDRAM
Memory Standard: DDR3-1333/PC3-10600
Number of Total Memory Slots: 2
Hard Drive Capacity: 500 GB
Screen Size: 15.6"
Display Screen Type: Active Matrix TFT Color LCD
Aspect Ratio: 16:9
Screen Mode: WXGA
Backlight Technology: LED
Screen Resolution: 1366 x 768
Graphics Controller Manufacturer: Intel
Graphics Controller Model: HD 3000
Graphics Memory Capacity: 1.65 GB
Graphics Memory Accessibility: Shared
Ethernet Technology: Fast Ethernet
Wi-Fi: Yes
Wi-Fi Standard: IEEE 802.11b/g/n
Webcam: Yes
Operating System: Genuine Windows 7 Home Premium with SP1
Operating System Architecture: 64-bit
Pointing Device Type: TouchPad
Number of Cells: 6-cell
Battery Chemistry: Lithium Ion (Li-Ion)
Width: 15.0"
Depth: 9.8"
Weight (Approximate): 5.40 lb
Package Contents:
Satellite P755-S5375 Notebook
Lithium Ion Battery
AC Adapter
Green Compliant: Yes
Green Compliance Certificate/Authority: RoHS
Installed programs:
Name Version
Microsoft Application Error Reporting 12.0.6015.5000
Microsoft Office Click-to-Run 2010 14.0.4763.1000
Microsoft Office 2010 14.0.4763.1000
Windows Live Essentials 15.4.3502.0922
Apple Application Support 2.1.7
Windows Live Writer 15.4.3502.0922
Microsoft_VC90_MFCLOC_x86 1.00.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
TOSHIBA Web Camera Application 2.0.3.3
Windows Live Messenger 15.4.3538.0513
Microsoft_VC90_CRT_x86 1.00.0000
Google Toolbar for Internet Explorer 1.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Toshiba Online Backup 2.0.0.31
TOSHIBA ReelTime 1.7.21.64
Windows Live Remote Client Resources 15.4.5722.2
Windows Live SOXE Definitions 15.4.3502.0922
Adobe AIR 3.1.0.4880
Windows Live Mesh ActiveX Control for Remote Connections 15.4.5722.2
Windows Live Communications Platform 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
Apple Software Update 2.1.3.127
Windows Live UX Platform Language Pack 15.4.3508.1109
Windows Live Photo Gallery 15.4.3502.0922
bl 1.0.0
Windows Live Mail 15.4.3502.0922
Java(TM) 6 Update 25 6.0.250
MSVCRT_amd64 15.4.2862.0708
TOSHIBA Face Recognition 3.1.17.64
ph 1.0.0
Adobe Widget Browser 2.0.348
Windows Live Writer 15.4.3502.0922
Mesh Runtime 15.4.5722.2
TOSHIBA Supervisor Password 1.63.51.2C
Adobe Acrobat X Pro - English, Fran軋is, Deutsch 10.1.1
Adobe Reader X MUI 10.0.0
TOSHIBA Media Controller Plug-in 1.0.7.5
Windows Live Photo Gallery 15.4.3502.0922
Windows Live Photo Common 15.4.3502.0922
Label@Once 1.0 1.0
PDF Settings CS6 11.0
Toshiba Book Place 2.2.7530
Windows Live PIMT Platform 15.4.3508.1109
TOSHIBA Wireless LAN Indicator 1.0.5
D3DX10 15.4.2368.0902
Utility Common Driver 1.0.52.3C
Junk Mail filter update 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
TOSHIBA HDD/SSD Alert 3.1.64.9
Windows Live Remote Service 15.4.5722.2
Toshiba App Place 1.0.6.3
Windows Live Mesh 15.4.3502.0922
Windows Live Language Selector 15.4.3538.0513
QuickTime 7.72.80.56
Renesas Electronics USB 3.0 Host Controller Driver 2.0.34.0
TOSHIBA Value Added Package 1.6.1.64
Microsoft_VC80_CRT_x86 8.0.50727.4053
Google Update Helper 1.3.21.111
TOSHIBA HDD Protection 2.2.2.15
7-Zip 9.20 (x64 edition) 9.20.00.0
TOSHIBA PC Health Monitor 1.7.9.64
Windows Live Mail 15.4.3502.0922
Adobe Help Manager 4.0.244
MSVCRT 15.4.2862.0708
Windows Live Remote Client 15.4.5722.2
Blackmagic ATEM Switchers 3.0.1.0
Microsoft_VC90_MFC_x86 1.00.0000
Windows Live Photo Common 15.4.3502.0922
Windows Live ID Sign-in Assistant 7.250.4232.0
Microsoft Visual C++ 2005 Redistributable 8.0.61001
Windows Live Messenger 15.4.3538.0513
Windows Live Mesh 15.4.3502.0922
Windows Live Writer 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
TOSHIBA Hardware Setup 1.63.1.37C
Microsoft Silverlight 4.0.50401.0
PlayReady PC Runtime x86 1.3.0
Intel(R) WiDi 2.1.41.0
Windows Live MIME IFilter 15.4.3502.0922
TOSHIBA Flash Cards Support Utility 1.63.0.12C
TOSHIBA eco Utility 1.3.5.64
Windows Live UX Platform 15.4.3502.0922
TOSHIBA Wireless Display Monitor 1.0.1
Debugging Tools for Windows (x64) 6.12.2.633
Windows Live Remote Service Resources 15.4.5722.2
Windows Live Writer Resources 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Intel(R) PROSet/Wireless WiFi Software 14.01.1000
Windows Live Installer 15.4.3502.0922
TOSHIBA Disc Creator 2.1.0.11 for x64
PlayReady PC Runtime amd64 1.3.0
Windows Live SOXE 15.4.3502.0922
Java Auto Updater 2.0.4.1
TOSHIBA Bulletin Board 1.6.08.64
Crash details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1041
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090312-28516-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
DMP file details
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
Debug session time: Mon Sep 3 02:27:16.190 2012 (UTC + 9:00)
System Uptime: 0 days 0:06:50.096
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000001, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
0000000000000001
CURRENT_IRQL: 2
FAULTING_IP:
+6130613031313361
00000000`00000001 ?? ???
PROCESS_NAME: System
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
TRAP_FRAME: fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
r8=fffff80000b9c8d0 r9=0000000000000000 r10=0000000004216094
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
00000000`00000001 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002e82769 to fffff80002e831c0
FAILED_INSTRUCTION_ADDRESS:
+6130613031313361
00000000`00000001 ?? ???
STACK_TEXT:
fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+260
fffff800`02e813e0 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+260
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
Followup: MachineOwnerSatellite A215-S7422
We need to know the Stop code on the blue screen. If there is a file name mentioned, we want that too.
You can prevent the rapid disappearance of the blue screen during a normal boot by choosing this at the F8 Startup menu.
Disable automatic restart on system failure
-Jerry -
NB205 - very poor product and service, do not buy Toshiba!! Completely dead in 6 months
I am posting this to warn as many people as possible to avoid buying Toshiba in the future. Not only was the product faulty, which I can understand sometimes happens w mass production. But the service was completely unacceptable, which was the deciding factor for me.
1. My new Netbook NB-205/BL started intermittently shutting down for no reason (complete black screen, not even to blue screen). By the time I returned home from my trip it had stopped working altogether. The power light will come on, and the fan/hard disk will try to spin for a split second and then go silent and stop completely.
2. Upon calling tech support who walked me through a bunch of diagnostic attempts (removing and re-inserting battery, etc.), they concluded it was dead and I needed to send it in.
3. The only thing I really care about is my data as I had stored a bunch of invaluable photos and downloaded about $200 worth of Amazon MP3s since receiving the Toshiba NB205.
4. Tech support assured me they would back up the hard drive for me and ship either a fixed or new computer with all my data still intact. They asked me to register it w their warranty department and call them back so they could send me a shipping box to send it back in. I did all that and it's been >3 weeks and no box.
5. So today I called Tech Support again and the guy goes "Oh yes, you have shipped your computer in for a hard drive failure?". At which point I had to explain how A) it's not a hard drive failure B) I haven't shipped anything anywhere because I never got the box I was promised.
6. Then I proceed to ask him again if my data would be safe, to which he informs me it's Toshiba policy/practice not to back up data for customers. I found this to be unacceptable and then I didn't know who to trust so I asked for a supervisor.
7. This supervisor wasn't able to help me either as he further informed me that they will not back anything up for me AND that I had to pay for shipping AND pay an authorized Toshiba Repair Center to back my hard drive up.
8. I suggested what everyone who I've talked to has said: Toshiba could send me a new computer since they've diagnosed the old one as being dead. I could swap out the hard drives, or they could send me one without a hard drive. And I could send them back the dead NB205.
9. NO was the answer. Toshiba wouldn't do anything for me, because software issues are NOT under warranty. And backing up my hard drive is considered to be a software issue. I repeatedly told him that it's their defective hardware that is causing the need for data backup. But this went ignored and I was told they don't cover anything in this case.
I either had to lose my data or pay probably $100 for a Toshiba dealer to back up my data for me. Oh yeah, and there isn't one of those within 20 miles of me and I live in Silicon Valley!! Oh yes, and they want me to pay to ship them the dead computer.
10. I finally asked him how he would feel if he was the customer, and if he felt this was any way to treat Toshiba customers. He replied by saying they have a process, and this is the process!
Well the next time I and any of you are in our "process" of deciding which brand of technology to buy, I'm certainly not going to consider Toshiba anymore. This is the second chance I'm giving Toshiba after having a very poor laptop AND service experience in 2000. Well, it took me 9 years to give them another shot, and I'm never going to trust them again. I told myself "well, it's a high quality Japanese brand, one that commands a premium in price that people are willing to pay so it should be an excellent product. AND if things do go pooryly, Toshiba will stand behind their name."
I was SO wrong!!! Let this be a message to all people out there, as I did read these forums before buying my product, but the NB205 was so new it didn't have many posts.
Fool me once, shame on you. Fool me twice, shame on me! I'm done with you Toshiba, it's really too bad that you will not honor your brand with fair treatment of your customers.
Ming WuIt isn't that difficult to back up the data from the hard drive. You can easily do it yourself for about $20. http://www.datarecoverytutorial.com/recover-data-from-failed-laptop-notebook/
As for Toshiba backing up your data, ALL of the manufacturer's have that same policy. NONE of them will backup the data for you nor will they guarantee that your system will be returned with the existing data intact. This is spelled out in the Warranty documents and is fairly common knowledge amongst most computer users.
If the data was that important you should have been backing it up to USB flash drives, a usb external hard drive, or some other backup device on a daily basis just for this very reason. The fact that you failed to do so doesn't make it Toshiba's problem.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time. -
My experience in Toshibas product and customer services
Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
FrustratinglySo I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are. -
Tecra M1 - How to disabel Toshiba Mobile Extension?
Hi,
I have a: *Tecra M1: Centrino 1.6 GHz/XP*
I'll start from the beginning...
I have Windows Live Messenger (by Microsoft) on my laptop and everytime I logged in, a message came up and said something like: '*Send Error Report*' or *'Don't Send Error Report*'.
I went on the 'Windows Live Support Centre', and posted a thread to find a sollution. Lots of solutions came up but none worked apart from one Windows Live Assistant who said that:
'+After carefully examining the logs you sent us, I discovered that you have a Toshiba Mobile Extension running on the background, this program maybe interfering with Windows Live Messenger+'.
He also said:
'+If in case these steps resolve your concern with Windows Live Messenger, I suggest that you contact your computer manufacturer so that they can assist you on how to properly disable the Toshiba Mobile Extension program+'.
This did resolve my problem so I came to you, TOSHIBA. If I have a port replicator because my laptop screen doesn't work, how do I disable it properly so that this problem with Windows Live Messenger stops occuring?
Please could you reply ASAP?
I will appreciate all of your help!
Thank you.
Yours in anticipation,
AbdulHi Abdul-Wahaab,
A few questions:
1.) Are you running factory settings or have you installed Windows from a Microsoft disk?
2.) Which version of Mobile Extension you have?
3.) Which version of Live Messenger you have?
In my opinion you should make sure that you are using the newest Live Messenger and Toshbia Mobile Extension. Later you can download here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers
The newest Live Messenger you can download from Microsoft directly.
Check this!!! -
NEW Satellite A505 - Blu-ray won't play on WinDVD or Toshiba DVD player
I purchased a Satellite A505 (Windows 7) with a Blu-ray disc player that was pre-loaded with WinDVD, Toshiba DVD player, and one other player (?) - all this software was added 12/21/2009 (by the manufacturer). When I put in a Blu-ray disc WinDVD stops responding and I have to start the task manager to "end task." The Toshiba player says "media not supported." I used the recommended compatibility settings (Windows XP) and it says "incompatible application." I tried using a Sony Vaio w/ Blu-ray and had no problems with the same disc using WinDVD. I don't know what's wrong (and I'm not super tech savvy) - my settings, my drivers, my hardware... ???
I also downloaded the free trial of Corel's WinDVD 2010 and it wouldn't play on that either...
*Note - my model number is A505-S6012 but I can't find this as an existing model on any of the Toshiba sites. It was delivered to the store around 1/4/10, so it's brand new. The A505-S6990 has most of the same features though.jacuielaura,
I had the exact same issue with the Win DVD BD that was preloaded on my A505-S6014 when I purchased it. I myself also downloaded the Win DVD 2010 free trial and it did not work. Reason being is that they are only allowing people to trial the DVD version of Win DVD 2010 and not the Win DVD BD 2010. I also tried Cyberlink's PowerDVD and it worked but it digitized terribly. So I uninstalled both trials and went to support.toshiba.com and found what I needed to fix it.
I recommend you uninstall the original Win DVD BD version you have and any trial editions you downloaded and follow what I have listed below to fix your problem.
This is only a recommendation. Uninstall and install software at your own risk. If this fix doesn't work for you then you will have to call Toshiba and request a disc to reinstall your original software you uninstalled.
This is how I fixed mine:
Go to Support > Download > then choose your category (Laptop) then your Family (Satellite) then you're model #(A505-6012). Or you can just enter S6012 in the search box and it should bring up a list of all Laptop models with S6012 in them. Choose yours and click Go.
Now from the two drop down lists choose which Operating system: (Windows 7 64 bit) should be what you have, then choose Blu-Ray in the 2nd drop down list.
Download and SAVE these files to your desktop or My Downloads folder so you do not have to search for them again after you reboot.
You should now see this listed:
WinDVD BD for Toshiba for Windows 7 (32/64)(v8.0; 11-05-2009; 176.1M)
Also you will need to download the (Intel Management Engine Interface driver) which is listed in the drop down list under Utility (2nd page):
Intel Management Engine Interface for Windows XP/7 (32/64)(v6.0.0.1184; 10-08-2009; 6.39M)
Reboot after each installation even if it doesnt tell you to.
After both downloads have been installed and the OS is completely loaded again, insert a Blu-Ray disc and hopefully it should automatically play.
P.S. When playing Blu-Ray's I turn my power management to Performance. This may also help.
Good luck!
Hailofaguy -
Toshiba's WiFi issues and their lack of support - you are not alone
For those of you out there having issues with WiFi on a Toshiba Laptop, you are definitely not alone.
Over the past couple years I've noticed an increasing number of different makes and models of toshiba notebooks and laptops having the same issue.
In the past year, 100% of the toshibas that have come into my workshop have had this issue, this is about 75% of the laptops I have serviced.
These models have all had different wifi hardware (Agere, Intel and Realtek)
The wifi switch is turned on, on the same computer some programs detect it as being switched on, others see it as switched off.
Irregardless, it won't connect to a router wirelessly even when it used to.
The answers from toshiba have been the usual unprofessional form reply of: it must be the router, try toggling the switch, have you updated bios?, update the drivers et al.
This is a software problem, and given the amount of people on this forum talking about the same issue, it is a big one.
Frequently I have come across the issue of the windows services for wireless communication being disabled by Toshiba's software and I believe this is a conflict between tosh's software and various others (zone alarm, windows et al)
In some cases the software seems to interfere and corrupt the drivers of the windows OS and interfere with their implementation and execution, which is worrying, the software should not be touching those areas at all.(otherwise what's the point of a layered OS)
I have occasionally managed to force it back into working (such as restarting the services manually), but such workarounds are not a "clean" way of doing things.
The most reliable way to fix this issue seems to be, backup your data & reformat back to manufacturer specs, then immediately uninstall toshiba's software and update the woefully old drivers (even the ones on the site are about a year out of date for the model I am working on now.) Unfortunately most of my clients are businesses which need a LOT of data kept in different places backed up and then a ton of specialist programs to be reinstalled, which is time-consuming and costly.
Message to TOSHIBA:
Please make a sticky in this forum for all the ACTUAL solutions, not one of the threads I looked at with your suggestions was a solved one.
If there is little-no support for your products in this regard, I will contact the ACCC, choice and Fair Trading associations with an open letter that I will ask all of the relevant customers to sign, and I will put out a country-wide call for people with the same issue to step forward.
I would also ask if you are having an issue where your wifi stopped working and it does not want to detect or work, please just post 'bump' under here so that way we can keep it reasonably clutter free.
I used to recommend Toshiba and Asus for laptops, now the list is down to one.
Regards from Australia (the aus site sent me here for the forums)
Damien HolleyWireless LAN has always been a bit tricky to get up and running, that's just how it is. Its not a problem specific to Toshiba, all manufacturers and even Desktop PC's have to deal with the same complications.
There can be multiple Wireless Managers installed, but only one can control the Wifi Card at any time.
Here is what I suggest you try (keeping things simple and easy):
1. Go to Control Panel -> Programs and Features, and uninstall the Wireless Managers/Clients
* If you have an Intel Wifi card, uninstall the Intel PROSet Utility (or it could be called Intel MyWifi).
* If you have a Realtek or Atheros Wifi Card, uninstall their Wireless Manager/Client. (don't uninstall the Driver itself, you need that).
* Uninstall ConfigFree
2. Now go to Control Panel ->Administrative Tools -> Services, and enable the built-in Microsoft Wifi Manager.
Scroll down to "WLAN AutoConfig" or "Wireless Zero Config" and ensure they are set to "Started" and Automatic"
Other things that can cause Wifi problems are:
* Firewall/Antivirus software. They can block unknown Wifi/Network connections.
* DHCP Dynamic IP Addressing. Using a Static IP Address can get a Wifi problem working.
* The Firmware on your Wireless Router (Access Point) may be outdated. Check the Manufacturers website for an updated Firmware.
* Surrounding Electrical devices can interfere, such as a Microwave, cordless phone, etc.. -
Where is Toshiba's concern for the lack of quality in their product?
There are too many similar complaints here which lend to the fact that Toshiba is ignoring the fact that they are manufacturing and selling a severely flawed product where they fail to "fix" the ongoing problems. If your company knows that this is the case, why are they in this business at all? I find hundreds of postings, not only here, but on the web with general failure problems all the way from certain features such as the webcam (hundreds of complaints, maybe more), to the general failure of the machine altogether even when brand new out of the box. And yet I don't see where Toshiba is stepping up to the plate to correct these issues and making sure their customers are getting what they paid for, myself included. So far, it appears to be total junk and Toshiba seems to be okay with that. I will NOT buy another one, that's for sure!
http://www.laptopmag.com/mobile-life/best-brands-overall-scorecard-2012.aspx
Toshiba and most other makers except Asus and perhaps Apple don't manufacture their laptops. You can Google and find more information. I wasn't too sure about the quality of the new Toshibas that were avaialble in Jul/Aug 2012. So, I bought used ones, Toshiba Satellites. Otherwise, I would probalby have gotten a Leovo of the former IBM ThinkPad class. -
Toshiba Satellite P870 upgraded to Win 8.1 does not boot
I have a Toshiba Satellite P870 with Win 8 preinstalled. Soon after upgrade to Win 8.1 and basically successful removal of “watermark error” (secure boot activated) the machine stopped booting completely: after pressing the power button ventilator sound
is heard with periodically changing loudness as well as clicking sound from the speakers. The screen stays black. Attempts to start the PC through pressing F2 or zero buttons did not produce any result. Neither did I succeed with recovery discs I created before:
the system simply does not boot from the disk. It looks like I tried all options offered by Microsoft and Toshiba. I would be happy to roll back to factory settings.
Could someone give me hint what to do next?Hi,
For the issue, let us know how to remove the “watermark error".
Meanwhile, I would like to confirm if you could access the BIOS.
I suggest you update the BIOS version to test it.
If you want to repair the startup issue, you should use windows 8.1 recovery discs or installation discs.
Meanwhile, if you cannot access the BIOS, it may be caused by hardware, I suggest you contact the Toshiba manufacturer for further help.
http://support.toshiba.com/
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact
information.
Regards,
Kelvin hsu
TechNet Community Support -
Okay, per Apple discussion forum rules, this is going to be a technical question.
Toshiba states the Mean Time To Fail (MTTF) of the MK4006GAH to be 300,000 power on hours. This is the 40gig drive used in the 4G 40gig iPods. They also claim a product life of 5 years or 20,000 power on hours. These numbers are way higher than that being experienced by thousands of us who bought these expensive little machines. Look in ANY iPod related forum to find these HDD deaths are widespread.
Are these problems directly related to Toshiba faulty manufacturing? If so, many of us need to lean on Toshiba to fix this. If not, what has Apple done to shorten the lifespan on these drives?
What can I, as a consumer of iPods and Macintosh computers do to extend the life of this unit? When my hard drive starts with the now infamous "whirr click whirr click", what are the steps to recovery?
The suggested remedy here on the Apple forums and in many other forums is to drop the ipod from approximately waist height to a carpeted floor. This is supposed to jar the hard drive back into proper action. This is unacceptable.
Content removed by an Apple Discussions Host
David Robinson
Dallas, Texashe MTTF and similar operating life projections are probably based upon the drive being used in a more benign environment than an ipod
ipods can get bounced around quite a lot, this will increase the chance of failure
that said, the 40gb is in my opinion a lemon, i had one fail inside a week of purchase so i just took it back for a refund and got a smaller one
on the forum there seem to be a disproportionate number of 40gb failures reported vs. reports of smaller units that were sold at the same time
the 40gb has more platters and a higher mass head assembly than the smaller units of the same family of disks, this would make it more vulnerable to damage -
Issue Restoring Toshiba Satellite Pro C50-A, Windows 8.1 Pro
The hard drive that came with my laptop was full so i purchased a new hard drive and i was using the system restore disks that came with my laptop to load windows onto the hard drive, it was working fine up until when i put the third disk in and the disk
drive didn't activate and it was stuck on the copying files screen, i left it be for half the day when i went to school and when i got back nothing had changed so i hard restarted it and tried again from disk one. same thing happens it worked fine up until
disk 3 when it just did nothing i had a solid white light (power) and i solid orange light (wifi) and the disk drive light would blink when i inserted the 3rd disk like it was reading it but then it just turned off ( no more light on disk drive)
Please help
Win 8.1 Toshiba Satellite Pro C50 - AI would suggest you to use some disk checking tool and see if the reading/writing of data is working fine from all the disks.
If its fine then you should talk to Toshiba Support on this.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.
If you are talking about the hard drive it works fine, i was running Ubuntu on it before this and i never had a problem, and if you are talking about the actual disks they work fine to i have used them before and they are from manufacturer, but to make sure
i put my old hard drive back in and made a recovery flash disk and its been stuck at 26% for like an hour now... -
Toshiba drivers for WXP and VISTA fpr a Satellite Pro P100 - PSPAH
Hello.
I need help. I bought a Satellite pro P100 - PSPAH with Vista Premium Home edition as recovery version. Now I want to install a second OS like WXP on this notebook. The problem is that WXP didn't found 3 drivers. For Sound, LAN and a other device. Because of this I update my notebook with the latest chipset drivers, but the problem is still there. Vista has now problems with the drivers, too. I cannot find the special driver on the main page from toshiba.
mfg jensHi
I understand your problem At this time I prefer also the XP instead of the Vista OS.
The Vista needs simply too many notebook resources and all the applications and 3rd devices are not 100% supported by Vista.
But what to say dude seems you have to search for compatible drivers on chip manufacture sites.
Download and install a tool hardware diagnostic tool called Everest or similar one and try to find out what LAN and sound chips are used in your notebook!
Then you could search for the drivers on Intel, Realtek, etc.. pages
Do you know the Toshiba Canada driver site???
http://209.167.114.38/support/Download/ln_byModel.asp
There you will also find some Pro P100 series. Try these drivers. It's worth a try. -
P100-240: Toshiba GPU driver is old, Nvidia driver doesn't enable the fan?
Hi,
I was wondering if Toshiba could explain their choice here.
My laptop recently got sent in for repair because it burnt itself out due to me using Nvidias own drivers on my p100-240 (pspa3e).
The problem here is that:
a) Toshibas drivers for this card are well over a year old and sometimes buggy in new games
b) Toshiba does not seem to have followed the Nvidia spec (that or there is a major ACPI issue in their bios...)
so, Upon using the Nvidia drivers the laptops fan does not kick in, sending the systems temporature up to 106cand finally turning it off. It turned back on but basic graphics acceleration then failed to work.
SO, can we get an updated driver build? OR some kind of fan control app? or can you update your bios to enable nvidias drivers to function?
I feel like I cannot use my laptop for its purpose at the moment- I have reverted to installing a non-ACPI pc driver to force the fans to stay on which works well but then basic system functions like turn off do not work.
I have also been advised that this design flaw could be considered to make the system "not fit for purpose" under which case I could just return the laptop under the Sale of Goods act.
Though really, i'd just like to get my system working properly. It's bad enough not being able to run Linux on it, but even worse that windows doesnt work properly with it with official drivers.
One final question: Can I get the older BIOSes? several fixes work with them but not with the 4.0 bios (mainly linux fixes but as long as one OS works I don't care!)
Any tips on this are also welcome! Thanks for your help. :-)
Message was edited by: damiensturdyHi
>was wondering if Toshiba could explain their choice here.
If you want to hear anything from Toshiba then you have to contact them. This forum is only a user to user forum and unfortunately you will not find anyone from Toshiba here.
But maybe you want to hear my opinion;
>My laptop recently got sent in for repair because it burnt itself out due to me using Nvidias own drivers on my p100-240 (pspa3e).
>a) Toshibas drivers for this card are well over a year old and sometimes buggy in new games
Well, many Toshiba notebooks are delivered and equipped with the same graphic cards. Maybe you have to look in other notebook series which are delivered with the same card for a newer GPU driver.
But, you are right and generally the Toshiba graphic drivers are a little bit older as the original one from GPU manufacturer.
Why? First of all the nVidia or ATI original drivers are not designed for the notebook usage. These are drivers for desktop PC graphic cards. I visited the area for mobile drivers and found a info that I have to look on the notebook manufacturer site!!! This said everything!!!!
>b) Toshiba does not seem to have followed the Nvidia spec (that or there is a major ACPI issue in their bios...)
As mentioned above the original GPU drivers are not designed for the notebook usage.
Why? Because the notebook GPUs cannot be cooled like the graphic cards for the desktop PC!!!
The Toshiba own drivers support an overheating protection which helps to avoid an GPU damage!!!!
The original nVidia or ATI drivers do not support such overheating protection!!!
If you want to use such drivers, you can do this ONLY at your own risk!
>Can I get the older BIOSes?
It seems Toshiba page provides only the newest BIOS. Maybe the authorized service provider can help you and could send you an older BIOS version.
Two years ago I contacted the ASP in my country and got a early version of my BIOS for the A50
Maybe you are looking for
-
Print a pdf directly to a printer to avoid repeated ripping of the same image
Hi, I have created a 3.000 pages document from inDesign heaving its page the same color image as background and variable data. The document exported as pdf. Because of this method the file has very little size (about 3MB). The acrobat print engine ta
-
Searching a new/used logic board for MBP 15" 2,2 or 2,4 ghz -
Hi Everyone Just been to apple service and they said they do not produce them anymore nor have them on stock in europe. Anybody any suggestions?
-
Browser is non functional after receiving phone call while streaming audio
If I browse to a site that streams audio and play that audio, when a call comes in I am able to answer the call and hang up but when I go back to the browser it appears that the Quicktime window that plays the audio is in the background behind some k
-
Create a Button that Closes the Presentation
All, I want a button on the last slide of my presentation that, when clicked, will close the browser window in which the presentation is playing. Will this involve Javascript? I tried some, but I probably screwed it up because it won't work. Some ste
-
Sales Quotes in Order Management
How can you handle Sales Quotes in the MPS/MRP planning cycle. A MFG has Sales Quotes that normaly does not become Sales Orders until 30 to 90days after Sales Quote. Any ideas??