Toshiba 40e200u1 usb & pc greyed out

Have been trying to figure out how to use the usb port on side of my 40e200u1 toshiba tv.
read how it is supposed to work but when i try does not work
i insert usb drive into port
press menu on tv remote
when scroll down to media console or PC it is greyout out.
what am i doing wrong.

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I have the same problem now and had it in the past. I had this on my 4s for more than a year. And hoped it would go away with a new phone.
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I fundamentally think the problem is our backups are bad. I've read before that completely erasing the and reverting to factory settings fixes it. Personally, though painful i'm going to do that. I took a risk choosing not to do that yesterday. I think something is corrupt and all i've done, is copy bad settings to a new phone. Because, i haven't factory reset my phone since i first got the 4s.
In the past i read tons of threads. I've read possible causes are unplugging during sync but i haven't done that as i've had this phone one day. I've tried full reinstall of all itunes, multiple versions of itunes from 10, 11, 12 etc. The problem remains. I've fully removed EVERY ounce of itunes even the hidden files and it didn't fix the problem and eventually the problem reoccurs. In fact even when i've gotten it to sync the greyed files the problem eventually occurs.
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Oh FYI, I manually manage music. I don't sync anything. I drag and drop 100% of media, i don't let itunes manage folders either. i'm on windows 7 ultimate sp1 32bit on a PC. Oh and i've had this issue on multiple windows 7 machines, and multiple versions of itunes. On ios 6 and ios 7.

Toshiba 40e200u1 usb & pc greyed out

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