Toshiba 40TL963 - no 3D possible

Just tried my Tv to play 3d movie and cant get any setting to show up when i press the "quick menu" option on the remote.
Been on the phone to Toshshiba support and reset TV but still no luck.
The 3d player works fine as we have tested this on another TV.
I have a HDMI hi speed cable and the correct glasses FPT AG02G.
Even when glasses are turned on I get no 3d output,the TV keeps giving me the option of 2D.
The movie is definitely 3D.
As the option for 3d is "greyed out" this makes me think the TV thinks the movie is not 3D, when again it is.
So puzzled.
Any help appreciated.
The TV works perfect in every other way.

Test it with another 3D movie or content which you could play from youtube.
The TV supports definitely 3D and the 3D Active Shutter glasses.

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