Toshiba Application Installer/Recovery CDs won't load

I have a Tecra A9, WinXP SP3. Recently, I tried to restore my video driver by running Toshiba Application Installer, and got the following error message: "This Recovery and Applications CD is not designed to work with this machine (Portable PC). This CD is for: TECRA A9." When I tried to run the Application Recovery CDs, I got the same error message. I checked the registry, and the only mention of the string "Portable PC" was in My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\TOSHIBA\SWTOS", under the key "PN". I tried changing it to "TECRA A9", but it had no effect, even after a reboot.
I called Toshiba Technical Support, and the technician was not helpful. His brilliant suggestion was to restore the machine to its state as of a few weeks before. By some miracle, I happened to have a drive image from a few weeks ago, so I backed up my mail and documents and restored the disk from the image. That did nothing. I'm still locked out of my restore disks.
Now, you may ask, why not simply get the old software from the web? Because I don't know my model number. I posted about this in the forums, a couple of months ago, and got some very helpful suggestions from the regulars here, but I don't know for sure. And that technician would not tell me what my model number was. He had my serial number and part number, and he would not tell me.
So, any suggestions as to how to get into either the Application Installer or the Recovery CDs would be most welcome.
I must add that, after my support experience, I am never buying a Toshiba again. I paid good money for a 3-year service contract, and have repeatedly found that the interest of these outsourced support personnel is in getting me off the phone as quickly as possible, not in solving my problems.

What Jerry posted before is correct. Just use the Link for the one with XP and download those drivers.
http://laptopforums.toshiba.com/tshb/board/message?board.id=brd_gen&view=by_date_ascending&message.i...
The tech on the phone couldn't give you a S#### number if your computer doesn't have one. And I assume you have looked at the label on the bottom to see if there is one.
But as Jerry said, the first part of the part number models all use the same drivers.
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Re: Question re use of Toshiba Application Installer

Hey all.
My model came with Toshiba Software Modem installed, but I've noticed in the Toshiba Application Installer there are a couple of other modem drivers that are a little newer. I installed one of them (Conexant) then uninstalled the Toshiba Software Modem and reboted. When it started, it reinstalled the Toshiba Software Modem by default.
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Thanks!

I read in an article about software modems (Winmodem) that said a newer driver can make a difference.
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I have dial-up and I know it's not going to make a huge difference but I thought it wouldn't hurt to try something different, if possible. The three modem files that are available for my system are listed at the Toshiba website, but the same versions are also available in my Toshiba Application Installer.
I don't really understand software modems. I've got Toshiba Software Modem by Agere, but I don't really know if that's the modem or the driver or both. Do the Toshiba L models even have modem hardware? And I don't get why those other two drivers are in my Toshiba Application Installer and are listed at the website as compatible with my system if they're useless.
Maybe the Agere is the modem and the other two are drivers for it?
In C:\Program Files\Toshiba\TOSAPINS\COMPS1, there are text files that accompany each modem driver that say, "These drivers are required for your machine to be able to fully utilize the modem."

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Is your DVD drive being recognized in the system profiler?
You can run a AHT (Apple Hsrdware Test) newer Mac's by rebooting holding the D key.
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Error Report
Process: Installer [264]
Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier: com.apple.installer
Version: ??? (???)
Build Info: Installer-2780000~2
Code Type: PPC (Native)
Parent Process: launchd [120]
Date/Time: 2008-03-02 16:34:02.200 -0500
OS Version: Mac OS X 10.5.2 (9C31)
Report Version: 6
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000008fe0105c
Crashed Thread: 0
Dyld Error Message:
Symbol not found: _GRAxesXAxisWindowSize
Referenced from: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Expected in: /System/Library/PrivateFrameworks/GraphKit.framework/Versions/A/GraphKit

I too am in the same position, ever since I did an install using the combo updater (I think) at the beginning of the month I have been unable to install anything that requires a restart.
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Process: Installer [352]
Path: /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer
Identifier: com.apple.installer
Version: 3.0.1 (278)
Build Info: Installer-2780000~2
Code Type: X86 (Native)
Parent Process: launchd [81]
Date/Time: 2008-03-20 21:42:53.735 +0000
OS Version: Mac OS X 10.5.2 (9C31)
Report Version: 6
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000029
Crashed Thread: 0
Thread 0 Crashed:
0 libcrypto.0.9.7.dylib 0x96be277c init + 6
1 libxar.1.dylib 0x0007679f xar_open + 1424
2 com.apple.installframework 0x0012a751 -[IFXARArchive initWithPath:withError:] + 116
3 com.apple.installframework 0x0012a684 +[IFArchive archiveWithPath:withError:] + 219
4 com.apple.installframework 0x001362f7 -[IFDistXMLDocument initWithPath:forSoftwareUpdate:returningError:] + 337
5 com.apple.installframework 0x001361a0 -[IFDistXMLDocument initWithPath:returningError:] + 56
6 com.apple.installframework 0x00136074 +[IFDocument documentWithPath:] + 294
7 com.apple.installer 0x00016f95 0x1000 + 90005
8 com.apple.installer 0x00018b8c 0x1000 + 97164
9 com.apple.installer 0x00015808 0x1000 + 83976
10 com.apple.AppKit 0x9591a885 -[NSApplication _doOpenFile:ok:tryTemp:] + 558
11 com.apple.AppKit 0x958a5ecc -[NSApplication _doOpenFiles:] + 242
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13 com.apple.AppKit 0x955c816a -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 297
14 com.apple.Foundation 0x913f71df -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655
15 com.apple.Foundation 0x913f6eef _NSAppleEventManagerGenericHandler + 223
16 com.apple.AE 0x91f13648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
17 com.apple.AE 0x91f1357e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
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19 com.apple.HIToolbox 0x93f3ef61 AEProcessAppleEvent + 38
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24 com.apple.AppKit 0x957ed751 -[NSSavePanel(NSSavePanelRuntime) runModalForDirectory:file:types:] + 286
25 com.apple.installer 0x0001324a 0x1000 + 74314
26 com.apple.installer 0x00015399 0x1000 + 82841
27 com.apple.installer 0x00014c84 0x1000 + 81028
28 com.apple.AppKit 0x955c915f -[NSApplication _doOpenUntitled] + 418
29 com.apple.AppKit 0x955c887c -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 238
30 com.apple.AppKit 0x955c80a3 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98
31 com.apple.Foundation 0x913f71df -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655
32 com.apple.Foundation 0x913f6eef _NSAppleEventManagerGenericHandler + 223
33 com.apple.AE 0x91f13648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
34 com.apple.AE 0x91f1357e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
35 com.apple.AE 0x91f13425 aeProcessAppleEvent + 177
36 com.apple.HIToolbox 0x93f3ef61 AEProcessAppleEvent + 38
37 com.apple.AppKit 0x955c59ed _DPSNextEvent + 1189
38 com.apple.AppKit 0x955c508e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
39 com.apple.AppKit 0x955be0c5 -[NSApplication run] + 795
40 com.apple.AppKit 0x9558b30a NSApplicationMain + 574
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Recovery disc won't load on my Equium A210 - 17l

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Try to use some other bootable CD/DVD as Microsoft installations CD or some Linux installations CD. If none of them work maybe is ODD defective.
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Adobe Application Manager Hangs and Won't Load

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