Toshiba B55-C5300 sleep/shut down problems

Toshiba B55-C5300 will not shut down with the shut down option and will not sleep when the lid is closed .... The only way I can shut the computer down is to press and hold the power button. The laptop constantly runs now unless I shut it down. I have ran into this problem about a month and some ago and had to do a format to solve the problem. It is back.I am guessing it is from some type of Windows update possibly. Not sure which one though. Any suggestions?  I tried to do a bios update but it has a fail in it and was not able to install it from the Toshiba site. I tried to install the newest one. Thank you for any help anyone can provide. I would like to get this resolved so I don't have to continually do a format everytime this problem comes around again. Eva

B55-C5300
Maybe this one?
Satellite C55-B5300
I would like to get this resolved so I don't have to continually do a format everytime this problem comes around again.
I would do another Refresh this time.
   Settings > Change PC settings > Update and recovery tab > Recovery tab > Refresh your PC without affecting your files
Disable Automatic Update and install only the Important updates - one-at-a-time. Reboot and check the sleep functions after each one to identify the culprit.
   Turn automatic updating on or off

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