Toshiba Canvio Basics 3.0 causes network broken

I use my extenal hdd(usb 3.0) to macbook(MacBook5,2,OS X 10.8.1 (12B19)).
During copying files, the network is broken.
I use other hdd(usb 2.0), but  there is no same situation.
Does anyone have same situation?
How can I submit this problem to Apple by email?
Thansk.

That's too bad. >_<
I have look up online support page. It recommends to go to Apple store, but I don't think it's work.
I just stop copy action and monitor network by ping.
When I copy file, ping is timeout. When I stop it, ping is normal.
Strangely, it's noraml sometimes after reboot.
I think it may be caused by some driver issue.
Thanks.

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    User Manual.png ‏233 KB
    NTI Backup Now EZ.png ‏300 KB
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