Toshiba 'Critical" Update WinPhlash64 freezes computer dead

wtf... I have a Satellite T135D and noticed a critical update needed to be applied in the Toshiba Service Station icon. It updated and then installed and ran WinPhlash64. It started flashing the BIOS and then froze halfway thru. I know how critical of an update this is so I took a video proving the computer was unresponsive fearing the worst... I leave it on for 45 mins and call Toshiba tech support. I tell hiim the computer is not off and it is in the same state as it was when it froze. He told me to shut off the computer so I tried the power button.. no go he tells me to unplug the power and take out the battery to shut it off. I told him i didnt wanna do this because it was flashing the BIOS and i know how critical of an operation it is. He told me to proceed so i did so knowing i have the video, the convo is being recorded, and the computer is still under warranty. So u know what happens next obviously.. my fxxxin computer wont turn on now. And all he can say is sorry that was a critical update now u need to pay $15 and drop it off at UPS... wtf?? i knew what was happening the whole time i shouldnt have to pay for this. I dunno what to do... isnt it bs tho?!!

hi,
please tell me how did you fix this.thanks

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Updating
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Number one is to make sure you have a bootable clone backup of your computer in case you do need to back out of it again. This is the only guaranteed way of not having to worry about the results of an update.
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[Resolve startup issues and perform disk maintenance with Disk Utility and fsck|http://docs.info.apple.com/article.html?artnum=106214]
[Using Disk Utility in Mac OS X 10.4.3 or later|http://docs.info.apple.com/article.html?artnum=302672]
[Disk Utility's Repair Disk Permissions|http://docs.info.apple.com/article.html?artnum=25751]
You can also go to the step of booting into safe mode to do the install.
[Mac OS X: Starting up in Safe Mode|http://docs.info.apple.com/article.html?artnum=107393]
[What is Safe Boot, Safe Mode? (Mac OS X)|http://docs.info.apple.com/article.html?artnum=107392]
[Safe Boot takes longer than normal startup|http://docs.info.apple.com/article.html?artnum=107394]
I like to download the update onto my computer and install it from there rather than let Software Update do it. I know a few people who had problems with doing the update via software updater found a manual install to work.
Repair permissions again afterward.
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The more cautious even like to unplug third party peripherals (see [comment by BDaqua|http://discussions.apple.com/message.jspa?messageID=9040746#9040746]).
Almost all of the above steps (except backup) have been questioned as to necessity because probably many people have done successful updates without doing them. I say they can't hurt, they can very likely do good (especially if your computer isn't regularly maintained), so why not do them to be safe.
[BDaqua's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=8948595#8948595]
[Baby Boomer's comments on updating problems|http://discussions.apple.com/message.jspa?messageID=9025760#9025760]

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