Toshiba DVR620KU VHS/DVD Recorder broken and needs repaired

I have a fairly new Toshiba DVR620Ku VCR/DVD Recorder that was working fine until I ejected a VHS tape.  The tape hung on some white plastic roller and when I tried to extract it the white plastic roller broke off.  Now the VCR will not work.  Any ideas on how I can get it repaired?  I also have another one which is the same exact model which started having trouble with the VCR when ejecting VHS tapes.  Nothing else wrong with it.  These are great machines when they are working.  The easiest to set up and use.  I hate to toss them into the trash if they can be repaired with a minimal of cost.
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