Toshiba EXCITE Pro - WIFI connection. Authentication failed after update

Question

Hello.
Just received this Tablet.
Everything seemed ok while updating to the latest version (did that first to solve the heat problems).
After the last update *i lost my WIfi connection. Authentication failed* (didnt change something - was connecting - updating ok 1 minute before the last update).
After that i started testing ,Wps connection , No security Wifi etc etc.
*Finally at a random time (and with the initial settings) i got connected*. After i shut down the tablet the same problem occured.
After doing the same things again i finally got connected and this time it seems to be ok, even after i shut down the tablet.
However this is frustrating.
Maybe you have to sort this out?
I have seen and other people returning this tablet after having this problem.
It is not a hardware problem since its working ok before the update.
Of course tried factory reset twice.
Hope i dont have this problem again, *but i am informing in hope that you fix this in a future update.*

Answer 1

Toshiba sent me the fix for this. Figured I would use Facebook and they sorted a solution straight away.
It requires a complete reset. Not the soft reset from within Android.
I'll post it here as they will check through moderation I guess.
Thanks for sending a private message Ben. For us to get this resolved for you we would advise to perform a reset from the Android system recovery menu, to do the reset please follow these steps:
The reset process will delete any data, settings, and applications on your tablet. You must have a backup of any data you wish to keep before proceeding.
1. Make sure the tablet is off and not in standby.
2. Hold down the Volume Up and Power buttons simultaneously until the two Android icons appear.
3. Use the volume buttons to select the white box on the right.
4. Once selected, press the power button.
5. Use the volume buttons to select wipe cache partition and then press the power button.
6. Select Yes and press the power button.
7. Use the volume buttons to select wipe data/factory reset and then press the power button.
8. Select Yes and press the power button.
9. The tablet will now reset.
If you have any issues after the reset please get back to us as soon as possible!
Its been working well ever since. I guess the cache clean part might be the main one. You'll have to select the reboot yourself as I did at the end.
Might be best to use Facebook i'll see if I can find my post as the response was quick and efficient unlike their responses in here. I.e nowt from them so far.
They needed my name and serial numbers probably to log problems etc.
Message was edited by: bensimmo