Toshiba Fingerprint Utility

Hi,
For some reason Toshiba Fingerprint Utility will now not unlock my files, can anybody help?
I am running windows 7 on a satellite A300.
The fingers that were scanned are the ones stored and I have no problems using the software to log on or for the occasional website passwords. The files just create an error message when i try to unlock them, strangley i was unable to unlock a few but not all.
As far as I know I have not made any updates that would affect the finger print utility.
Please help as these files are vital to my work.
Thanks in advance

Since we did not have the full Model# to assist further, our shorted check reveals A300 series came with Vista. If you did an upgrade to Win7 and utilized the Win7 fp utility that is where the problem lies. It turns out that for some reason, in some instances, it is necessary to have two profiles active at the time of the installation of the fingerprint utility on Windows 7. Uninstall the utility, activate a second account (use "Guest" account) and then a reinstall (util_fingerprint..). Ran through the fingerprint registration and it saved. It also asked for a second sampling (different finger) and it also worked. Just remember not to use same fingers as initial setup.
After rebooting and checking that all worked, disable "Guest" account and then try locking the computer. The fingerprint scan worked nicely and unlocked the machine. Another reboot and test of the login using fingerprint and all is well. Go to download page of the support site (http://pcsupport.toshiba.com/windows7)checkn download tab and follow the prompts downloads for your machine. Worked on a P105-S9339 unit. OR, you can try scan of fingers not previously used to setup a seconday profile. Caution-what may have worked for some may not work for you-thus have Recovery Media handy and backup all stuff. Caution

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Toshiba fingerprint utility cannot unprotect file

Im haveing toshiba qosmio x500 win 7 64-bit. my toshiba fingerprint utility was running fine and i had some files protected by fingerprint password. i have the old settings backup file and (.tofp file) and the fingerprint key file (key file)
I recently uninstalled the utility and re-installed it, as it use to sometimes act strange. But after this, even if i import settings from the old backup file, i cannot unprotect the files that were previously protected.
i get the message "You haven't backed up your key yet" (click here to see error http://www.mediafire.com/?qc4t28jv9bjmtm5 )
I have tried exporting the settings again to a new file, but i dont know how to unprotect the old files.
Please help.

i really do not think you need any other fingerprint files to decrypt your files. If you used your fingerprint (*by swiping*), you most likely will not need anything else except the software itself that was used to encrypt in the first place. If you used a file (that is, instead of typing in a password or swiping your fingerprint), you will need that exact version of the file again. If you swiped your finger, the encryption data is embeded within the file.
Make sure you are swiping the correct finger
I hope the encryption software asked you to swipe a few times to ensure that future swipes can be reproduced by you
Try different angles, speed, starting and ending location of your finger when you swipe
If you are logged on as a different user, the OS (Windows) will do its own encryption on top of your own encryption. That is unencrypted text file of another user will be encrypted by the OS and will not be accessible by another user.
I really do not think any software will be so dangerously ignorant enough to save the user's fingerprint data into another file then use that and only that to decrypt the files, defeating the purpose of having the correct user to swipe.
The software shoud/may have indications of the software company responsible for the program. Perhaps one of the programmers may be able to divulge what is needed to decrypt a file
Best of luck.

Qosmio X300-H15 - Low quality of Toshiba Fingerprint Utility performance

Hi
I had an excellent fingerprint tool for OEM Vista HP x64 (notebook model Qosmio X300-H15).
After I installed Windows 7 HP x64, I have only Toshiba Fingerprint Utility which is different. Its performance is poor. Percent of recognized fingerprint during user logon is very low. Also I should use fingerprint to enter Toshiba Fingerprint Utility. And it cannot import fingerprints dump from Vista's tool.
Does anyone know where to get Vista's fingerprint tool? And is it compatible with Win7 if I want to install it?
Thanks.

Im really wondering you are not satisfied with fingerprint functionality. 6 months ago I have upgraded friends Qosmio X300 from Vista to Win7 using Toshiba upgrade kit and we have installed latest fingerprint utility version 1.0.2.12from Toshiba download page.
It runs perfectly and until now. I asked him often how it works now with Win7 and every time he told me that Win7 runs perfectly so I presume preinstalled fingerprint utility works well too.
To be honest I cannot imagine that fingerprint reorganization on login was better under Vista than under Win7. I have tested it on friends Qosmio after Win7 upgrade and after 10 or more logins using my fingerprint login was successful. I can remember very well that just one time it was not successful but I done it pretty fast just to see if this will work or not but when I have done this properly everything was OK.
Anyway, check Toshiba support page under http://eu.computers.toshiba-europe.com and go to download section. Here you can find Vista fingerprint software for Vista 32 and 64 bit OS.

My toshiba fingerprint utility stopped working once I loaded the new firefox version 4

I have a toshiba satellite pro laptop. it comes with a utility to use your fingerprint to enter password protected sites. when I go to a preregistered site a green bar used to show below the menu bar prompting me to scan my fingrprint to enter the site. this green bar no longer shows up and sanning my fingerprint doesn't work. the fingerprint utiltiy does work when I first sign in to my computer so I think it is a problem with version 4. any ideas?

See if this extension works for you. <br />
Fingerfox (SE) <br />
https://addons.mozilla.org/firefox/3871/
Or maybe this version from the author's website. <br />
http://amews.net/products/fingerfox/
If neither of those work, check with Toshiba for an update.

TOSHIBA Fingerprint utility - how to remove fingerprint password?

Hello.
I want to remove my fingerprint password and use a text one instead.
How can I do that?
*Update:*
I deleted all my fingerprints and I restart the laptop.
The laptop is asking me for a password which I didn't set before
What can I do about this.. thank you

Hi
If you have enabled and used the fingerprint reader in order to login the notebook, the password has been set too.
As far as I know you could register the fingerprint and had to set a password in case the fingerprint would not work properly.
I don’t think that you could register fingerprint WIHTOUT setting the password.
Here an nice is a useful information regarding file protection with the AuthenTec Fingerprint software
http://aps2.toshiba-tro.de/kb0/TSB9C02RC0001R01.htm
If you don’t know the password, you will need to contact Toshiba service guys who would be able to erase the user's fingerprint related privacy information on the Authentec fingerprint sensor flash

Qosmio X500/02G Fingerprint Utility

Only have 1 user and obviously am an administrator.
At startup I use fingerprint scan to login and have no probs. Same fingerprint also autocompletes passwords etc on IE pages.
When I run the Toshiba Fingerprint Utility it sticks a fingerprint request on top but does not respond in any way to my scanning my finger.
Any ideas. Any help wil be much appreciated
JimG

> Any ideas
I don't know about Toshiba fingerprint utility as my laptop isn't equipped. But have you tried to update/reinstall [utility|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp]?

Fingerprint utility - where does it store infrormations?

Hi
I do not have a problem with my toshiba Notebook but i have a question for better understandig how the fingerprintutility works
Why:
in Addition to the preinstalled win7 i installed win8.1. on my Notebook (and for some Tests win10 zp also)
As I tried to Register same finerprint in win 8.1. and win10 as in win7 the Utility came up with
the message, that this finger is aleady registered and stoped register-process
So I ask you:
Why does Fingerprint Utility know, which Fingerprint is registered in an operating System that is not
up and running?
At the end, I registered three different fingers for my three different operating Systems and everything works fine
Thank your for hints for better understanding how that Utility works
Kurt

Fact is that the fingerprints are stored and saved in a special sensor area (hardware component).
If the fingerprint is already registered in windows system, you can not register the same fingerprint once again using another system.

Fingerprint Utility on Portege Z30-A-12Q is not working

Hello,
I need help regarding this issue :
I performed a fresh windows 8.1 install, the same version as before, but this time i chose UEFI over BIOS. When i used BIOS the fingerprint sensor was working fine, but now it says "Failed to connect to the sensor".
I am using Toshiba Portege Z30-A-12Q i5-4200 256 GB SSD, or the PT243E model. I searched the forums and i found a issue similar with another Toshiba R product which was resolved by adding a firewall exception.
I added fingerprint utility in firewall exception, even disabled firewall all the way, but still the same problem. Also in device manager i have under Biometric devices Validity Sensors (WBF) (PID=0010).
I also checked in BIOS to see if it it enabled and it is.
The only thing i changed in BIOS are Secureboot (made it on) and chose CSM (for UEFI), but i think these settings have no relevance to the problem since they are used for booting.
I tried uninstalling and reinstalling the driver 3 times.
Please help me with this problem.
Thank you very much,
Andrei Chitescu

This is very interesting : what do you mean by "Installed the chipset driver two times" ?
I have exactly the same problem with a Portg R30A-19Q.
Changed over from Win 7 to Win 8.1 (one of the worst decisions in my life ! What a disappointment !
Productivity down by a factor 3 or 4 ! But this is another subject !).
Tried to reinstall the fingerprint recognition, which did not accept my fingerprints (because "already used on another account").
Called French technical support, who recommended uninstalling the fingerprint recognition software, which would erase my previous Win 7 fingerprints, left over in the BIOS.
Then after reinstalling the software, it did not work any better.
Called again technical support, who gave me a "confidential" link to a fingerprint clean up software, that would remove the fingerprints left over in the BIOS.
This did not work either, because the installation could not find ATWBFClient.dll.
Called again technical support, and was told that there was no other solution than reinstalling Win7, then erasing my fingerprints under Win 7, then reinstalling Win 8.1, and recreating new fingerprints ! What a nightmare !
If anything can be done Under Win 8.1, I shall try ten times !
Thanks !

Satellite A350D-20K - What is fingerprint utility and registry patch?

I am using Satellite A350D-2Ok. Originally its OS was Vista 32bit, I change it to Windows 7 64bit I searched drivers for Windows 7 64bit here. Then I saw a driver or installer for finger print utility so I was confused if what is that for? I downloaded it and installed it but I can't see any new installed application or software in my laptop? I also Checked it to the C:/programfiles bur still I don't saw it..
Can you guys explain me what is that installer for? What is the use of it how it works or all about it in short.
Second thing is I also saw registry patch from the list so I also Download it. What is Registry patch for and when do I need to use that?
Thanks in advance

Hello
1.Fingerprint Utility
I think the same says everything If your notebook has a fingerprint reader you need this tool/driver to use them. Otherwise you dont need it. ;)
Generally speaking fingerprint reader and the utility can be used to replace the Windows login password. You can use your finger to login into Windows if you have such fingerprint reader.
2.Registry patch
Everything about these patches you can find on driver details on Toshiba page:
Registry patch 1.0 description: Storage Configuration Patch
Registry patch 1.0 description: Registry Patch for Devices and Printers

WARNING: Toshiba Maintenance Utility

Be careful of the Toshiba Maintenance Utility.
Its sole purpose is to delete all the partitions on your hard drive!
You'll find it on the Troubleshoot screen in the Windows Recovery Environment.
-Jerry

Nice video! That's your voice?
I have a shortcut to that recovery environment (the Options menu).
shutdown /r /o t 0
BTW, you can arrange to include desktop apps in Refresh.
How to create a system image to refresh your Windows 8 PC
But I understand that it does not restore settings (like even email accounts in Outlook).
-Jerry

When open Toshiba Console Utility i have to put a password

I want to be able to boot on CD-ROM and i found that it can be possible with the Toshiba Console utility but i've got a problem... When I click on Toshiba Utility, I've got a popup that ask me for a password, but this password is different from the BIOS ...
What can I do ? help me please :(

Hi there,
Hm, I cannot help you finding out the password for the Console. Maybe you should uninstall it and reinstall another version.
To change the boot order you should set it in the bios if you are not able to do it under Windows. Sounds logical, or? ;)
Greets

Help toshiba recovery utility

satellite pro a 210 goes through ram disk setup and comes up to toshiba recovery utility and asks for machine model. i have tried many numbers and only get wrong machine. any ideas

It' s very easy to do it:
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2 Download and install ,, Acronis true Image,,. then, activate it, Google can help you how to do it.
3 Run Acronis, Click on Backup at left side panel. Then, click on Disk and Partition Backup, the new window appears ,,Backup wizard,,
where:
a ,,What to back up,, - Mark the Os partition located. In my case, it's C disk partition.
b ,,Archive Location,,- Browse where you want to store hdd backup, should be another partition for example D: partiton
c ,,Scheduling,, - choose, don't schedule
d ,,Back up method,, -Full
e ,,what to exclude,, Just ignore
f ,,Backup option,, you can choose a password protection,, and other options
Press ,,Proceed,, and it will start backing up, it takes about 10-15 minutes.
Now, you need to manage acronis secure zone. go to Tools and utilities and choose acronis secure zone.
in
a. ,,Free space selection,, - Mark NTFS C
b ,,Size,,- choose 250-300 mb space
Then, click on Finish and Proceed. it will proceed and then ask you to restart it. After restart it will perform ,,Partioning,, and restarts again.
In Tools and Utilities, choose Acronis startup recovery and press activate. So, on the laptop startup you just need to hit F11 to enter the Acronis recovery utility and follow all the instructions. In 10-15 minutes, you will get the new installed system.

Toshiba Display Utility is incorrect driver 3-9-2015

Toshiba Display Utility is actually ALPS pointing device driver update dated it was released by toshiba 3-9-2015

You're proper it's today. After i lamented regarding it toshiba technical assist they have to have swapped out this report while using accurate 1 or perhaps will you be one which set this report in existence initially?
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Portege R500 - fingerprint utility has stopped working

I have a Portege R500 laptop. The fingerprint utility has stopped working. First (perhaps after an update of the True Suite Acess Manager was installed a few months ago) it failed to work on login but did work for other passwords.
Now it doesn't work at all. If I try to register fingerprints it tells me that it has failed to locate the sensor. I have reinstalled the AES1610 driver and the TrueSuite access manager, but it makes no difference.
In Device Manager it says that the device is working. I have looked at various threads on this without seeing anything that works.

Hmm Maybe you should try to clean the registry after the fingerprint software has been uninstalled.
In your case I would follow this:
- uninstall the fingerprint software and delete the fingerprint device from the device manager.
- reboot the notebook
- clean the registry using the free tool called CCleaner
- reboot once again and install the software and driver
- reboot once again and test the fingerprint functionality
Greets

Sat A200-1AE: Toshiba Hardware Utility - "the serial number is invalid"

Dear Sirs,
I install Vista Business to my A200-1AE (originaly it was Home Primium). I install all drivers exept TOSHIBA Hardware Setup Utility . Then i try to install it is says "the serial number is invalid"
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What I did - I walk thru the original drivers that were added on the cd with Home Vista.
I found out that Toshiba Hardware Utility version is 1.48.0.8c, it is not the same as it is on a download drivers presented by toshiba for downloading v.1.48.0.9c.
1.48.0.9c - this is the version wich didnt want to be instaled -"Serial number is incorrect". So i found it in the net and install 1.48.0.8c
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I tryed it on my girlfriend notebook and it worked.
Right now I will try it on my Notebook - after usefull help by you Jimi regarding incorrect ROM size i will try it and let you knoiw if it worked.
I just dont understand why it is important to install drivers in the strick order + different versions appears.
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Toshiba Fingerprint Utility

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