Toshiba L300D-SP5802 Volume Key / DVD Drive problems

Hi
I'm Enrique from San Juan, Argentina
I've bought a Toshiba L300D-SP5802 on october/november 2008
Everything was fine until now. I'm having two problems.
1) Phisical volume key isn't working. This is not very important. I can manage it with a hotkeys software, etc.
2) The most important problem is that the dvd drive isn't reading anything. After I put the cd or dvd, it begins to spin, then I hear the little sound of the dvd drive spinning, but then it slows down, then the sound starts again like it if were going to read it, but it doesn't.
I suspect that the dvd drive must be dirty because mom smokes a lot when my father uses the notebook besides her. (Please confirm this to me)
My main question is:
Should I send the notebook to warranty? Should warranty cover both problems? or should I send to repair?
As far as I can remember, warranty isn't void. I'm still on time
Thanks a lot for any advice you can give me.
Message Edited by kabeza on 06-03-2009 01:11 PM
Enrique Becerra
Programmer
twitter.com/kabeza
kabeza AT gmail.com
http://www.beza.com.ar

Your concern of smoking is valid, obtain a good disc cleaner for the optical drive and run it, this will clear up the laser lense. somewhat. Check via the Device Manager that the CD/DVD is listed there. If it is not than you will need to: Right click on Computer, scroll to Properties, open same and see if CD/DVD is listed in your hardware, delete same if there. Look at the toolbar and it will be the last icon will read[install/add new hardware check]. See if the system can restore the drive.
NOTE: sometimes the door to the hard drive is pulled away from pin connector housing inside, close the door to ensure it is full with the unit housing.
Also, ensure that there is proper air flow, nothing cluttering the exhaust vents, and fan unit is cleaned pf those dust mites.
WARRANTY concern-it must be related to a defective part or non-operation component which would cause a failure.

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