Toshiba Laptop - cursor issues

Hello - I have a Toshiba C55D-A5120, serial # XXXXXXXXX. The issue began today: I open the laptop, enter my PIN, the screen opens normally, but the cursor freezes. I have to exit via the Task Manager. This is the first problem I have incurred.
Thank you for your time and help. --- Chrisanne
[Moderator edit to remove serial number.]

Hi Chrissane!
              I have read some posts about cursor issues. You can try doing a power cycle by removing all power by removing everything connected to the laptop then turn it on pressing F2 immediately and it goes to a setup screen where you can hit defaults by pressing f9 then enter and f10 to save and exit. after it restarts, log in with your pin then once you have your desktop back, press f5 only once then wait for atleast 30 seconds and try your cursor to see if its works already. Hope this helps! Have a great weekend!

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