Toshiba Satellite L755-S5216 Black Screen after failed bios update

There was a Toshiba BIOS update that went awry and now the computer won't turn on. I can hear the fans and see the lights, but all there is is a blank screen.

I'm not a tech support agent, but there are a couple things I would suggest doing.
While the laptop is off and unplugged, remove the battery, hold the power button for 10 seconds, restore the battery, and try the laptop again. If that doesn't work, try booting on only AC power without a battery.
If you still don't have any luck, give support a call at (800) 457-7777.
Good luck!
- Peter
- Peter

Similar Messages

Qosmio F50-125 starts with black screen after an BIOS update

Hi
after instalation if new bios (v 2.0), computer sometimes starts with the black screen .
Even the first page that show press f2 to enter the bios is not shown.
Do you have somebody old version of the bios?
So I could try if it is the fault of it.

Hi
I think the old BIOS will not help you because the notebook would known that you are trying to update the BIOS to the older version and it would break up the procedure.
Furthermore the older BIOS is no available on the Toshiba European driver page.
I think just only a Toshiba ASP has got an older BIOS version.
Anyway, you said this happens sometimes.
This would mean that this issue doesnt persist always
Hmm. in such case I recommend settings the BIOS to the default settings and to update the display driver.
Check it out!

T60p - Black screen after success bios update

Hello!
I have a big problem:
Today I update my T60p bios to the latest, downloaded from the support site, via the windows based factory utility as usual (I do it more than 4 times before). Everything seems OK, but after restart the notebbok won't start. The sysfan is spinning, the leds are lights, but the screen is black, and no reaction for any keypress.
How can I fix this problem?
Thank's for help,
Peter

Hello,
first you could take out your battery and press powerbutton 10 times.
Insert your battery again and try to start.
If your cd drive is running, I would suggest to download bios as an iso-file and burn it to disk.
Then try to boot with this cd and flash bios again.
If these methods don´t work, than you´ll have to send it to service.
Good luck!
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Toshiba Satellite L755-S5216 poor sound

I recently purchased a Toshiba Satellite L755-S5216. The sound is barely audible through the on board speakers, and hardly any better with speakers plugged in. There doesn't seem to be any upgrade to the Conextant audio driver available. I've checked all the settings and have all the volume levels at max. I've been told by our IT guys that there isn't really anything I can do with this model as the sound is poor at best on most of them, and Toshiba has never really bothered to address the issue. Does anyone know if there is a fix, or should I just save this one for general web duties and buy another laptop?

My computer has the same problem. The sound is muffled. I called Toshiba and hooked them into the computer. They told me the driver was corrupted for the sound. This was NOT covered by the warrenty. I explained I wasn't buying a warrenity for $199 (this is more than half what I paid for the computer) when it should work out of the box. They "fixed" it - NOT. They also were going to call me back - NOT.
I have 4 Toshiba laptops. They all came with warrenties and systems discs. The tech support person explained they don't give the discs or the warrenty anymore to save money. My advice is to write to the Attorney General of your state and the Better Business Bureu and buy a DELL.

Toshiba Satellite L755-S5306 Blue Screen of Death BSOD

If you are having “The Blue Screen Of Death” (BSOD) with a Toshiba Satellite L755-S5306 you are not alone. Please leave a comment in hopes enough of us can find each other and come up with a more permanent solution than the work around I present here. As of the day this was posted there was nothing index into Google or Toshiba’s forums regarding a Toshiba Satellite L755-S5306 having a BSOD problem.
Unfortunately I don't have an answer or solution so much as a troubleshooting alternative and that is to install Ubuntu 11+. I would rather use windows7 but the fact that Ubuntu runs without crashes indicates that my problem is a Windows 7 software issue. Windows7 is conflicting with either the hardware within my computer or some pre-installed factory software.
This laptop is new (it has only been out of the box for 3 months), has an i3 processor, 4GB of RAM and is still under warranty; until Sept. 10, 2012. I have yet to contact Toshiba but will. Within the last month (Feb. 2012) I started to get multiple BSODs out of no where. These were the following error messages:
1. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : luafv.sys
2. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : Ntfs.sys
3. SYSTEM_SERVICE_EXCEPTION
Caused By Driver : ntoskrnl.exe
4. PAGE_FAULT_IN_NONPAGED_AREA
Caused By Driver : ntoskrnl.exe
5. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : partmgr.sys
You can see my full BSOD error reports here: CLICK HERE
I have done all of the following hoping to solve this issue with no luck:
1. Re-formated computer with factory shipped disk. Five Minutes after I did this I got the BSOD. That definitely eliminated the idea that it was something I had installed or that it was a windows update conflict.
2. Got all window updates. That didn’t help.
3. Checked all drivers manually one by one through the device manager for updates; according to the Device Manager there was no updates.
*However, this is the only area of hope that I have. I downloaded the program Drive Max and it list several drivers as outdated. I can only download two a day and install them. After I have them all installed I will report back as to whether or not I have a BSOD.
4. Updated BIOS. Toshiba did have a BIOS update available but the update did not fix my BSOD problems. I have seen on this forum many people have had problems with the BIOS but I have not.
5. Ran window's memory diagnostic tool. It reported no errors.
60 I also ran Ubuntus memory test and passed.
7. Check Disk with no errors
After all those failed attempts I took to the Internet. That is when I ran across a post online where a person stated they had the same problem with a similar Toshiba laptop and switched to Ubuntu. After doing so they had no problems. I did the same and agree I have no issues after one week. So I hope this helps for now. If anyone has this problem or finds a windows based solution please leave a comment.

Thank you all for your help.
Since I reformatted every time I have booted up I have turned on the Windows memory diagnostic too. I did this in hopes that if a BSOD occurred it would catch something when it rebooted and today it did after an extended memory test.
I got the standard message, “Hardware problems were detected...Test results will be displayed again after you log on”, however no test results were ever displayed. Does anyone know if there is a way to manually find the results of the test? Also, I ran the test again to see if I could get the results and the second time it said there were no problems detected.
At this point I am suspecting it to be a faulty stick of RAM. Windows 7 utilizes about 1.25GB of ram when booted and Ubuntu 200MB. This very well could be why Ubuntu works without problems.
I have to write a business plan in the next few weeks and cannot send my laptop in until that is done. So I will continue to use Ubuntu until done with my plan and then contact Toshiba. I will post back with any information I get in regards to the problem and once again thank you all for your help.

Black screen after windows auto update

New laptop in use for 3 weeks. After Windows auto update restart I get to splash screen and am able to enter Windows password to log onto desktop. After successfully entering password I am not able to view my desktop; I get the black screen with cursor function; cursor disappears when moved within an inch of left or right of screen (seems to go behind something). I believe I am at the desktop but just not able to view it, because I receive app popups on the black screen (need to update McAfee, etc).
In safe mode I restored to pre auto update date; manually installed all Windows updates; worked fine until NEXT auto update, same problem.
Graphics Card: Stock Intel HD Graphics
Monitor: Generic PnP
Why would it be fine with the manual update and not after auto update?
I do not have an external monitor to attach this laptop for diagnosis. I have run windows partition checks and hard drive partition checks with no issues to resolve.
I did get an error message once when running a diagnosis (can't remember which) : Windows Update Error 0x80070490
No real luck finding anyway for me (the average Joe) to resolve this issue.
If this is a harddrive issue I don't want to keep pussyfooting around while my warranty window shrinks.
I have downloaded driver updates from HP, but cannot get the Synaptics Touchpad driver to download. I don't think this is my issue though.
I am going to manually update all my drivers then manually update Windows. We will see what happens on the next auto update.
Please advise if this is an issue I need to just give up on and return this laptop for replacement. It seems like this is not a completely unheard of issue, but I'm shocked at what we are asked to do to attempt to resolve it. Out of my depth.

Hi @Justanothermom
Welcome to the HP Support Forums!
I understand that you are having troubles with a black screen after an update. I am happy to help you with this.
Firstly, there is nothing wrong with modifiying your update settings. I was going to suggest it myself as I read through your post, and then saw you ask the question. Sometimes updates can have unintended results by the creator. With all the different combinations of hardware, and the fact that updates come from different sources, it is one of those things that is hard to completely control.
Please see the following for how to make adjustments to your update settings.
Turn automatic updating on or off - windows.microsoft.com
Or if you know which update seems to be causing the issue you can take a look at this page:
win 8.1 August 12 updates - black screen after 2nd reboot - answers.microsoft.com
Let me know if this helps at all.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Satellite P100-240 wont boot up after failed BIOS update

Hi, let me just start by saying im an idiot....
Dowloaded a few drivers for my toshiba p100 240 and noticed there was a BIOS update, i downloaded it and ran the program only for it to come up with
an error that it will only allow the Administrator to run program. My laptop became slow and would not allow me to turn it off by any means. In the end i took out the
battery and restarted only to find a blank screen, no start up or anything on screen.
I fear i have totally killed my machine and its about 4 months out of warrenty, Im sure there is no cheap miricle cure for this but if anyone can give me my options here I would really appreciate it.
Thanks for your time,
Martin.

Hi mate,
Thats a bit of a problem... If your machine really wont boot up and no screen comes up, then your BIOS was probably damaged.
I would really recommend you to contact an [authorized service partner|http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_whitepaper.jsp?service=EU&WHITEPAPER_ID=0 000000871] and tell them your problem. Maybe they can do something for. I mean, your machines hardware is ok, and its just some BIOS related thing.
Hope your machine will work again..
Greets

Satelite P300 does not boot after failed Bios update

Hi everyone,
I have tried to update the bios of a P300 using this :
18/03/10
BIOS Update
Toshiba Windows 7 - 32 Bit 4.20-WIN32 World Wide
Which I downloaded from here: http://uk.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=UK after entering my laptops specifications.
The flash process hanged during the update and the laptop became unbootable, blank screen when powering on and nothing else...
I tried using the Phoenix Emergency Crisis application, created a floppy disk with the Bios image file that I have earlier downloaded but managed nothing.
The USB floppy driver access the floppy when entering the recovery mode, I hear some beeps that indicate that a process takes places, but when everything stops and reboot...the problem remains.
-Has anyone got a clue what to do next?
-Is the warranty void after a bios update attempt?
Thank you for yor time.

Hi buddy,
You should check the forum content or with other words, use the forum search firstly before you ask something. Failed BIOS update is not unusual and can happen always. The forum contains already a lot threads about this and the only solution is contacting an ASP. The guys have professional tools to recover it.
The same question was asked here:
http://forums.computers.toshiba-europe.com/forums//thread.jspa?threadID=53366

Satellite L450 (PSLY0E) - black screen after BIOS update

It seems like I have "bricked" my laptop during a bios utdate gone bad...black screen, as suspected :o /
The laptop is a Toshiba satellite L450 (PSLY0E)
The new bios image is named "bwaa150a.rom"
Anyone knows if it is possible to recover the bios from flashdrive or floppy, using some sort of recovery toolfrom inside the bios chip? ...or something?
Anyone knows who is the manifacturer of this bios?
If I have to rename the bios image during a recovery, what shoult it be named?

Well, I've just brought my bios back to life... :)))
I used the "wincrisis" available from wincrisis.1.0.0.4
Basically I followed the instructions in the download above to create a recovery usb-flash.
Then downloaded the correct bios, renamed the "rom-file" to "BIOS.WPH", and copied it to the usb-flash.
Then I disconnected both the battery and the power connection cable on the bricked laptop.
While pushing down the "F-key" on the keyboard, I reconnected the power cable and powered on with the power button, holding down the "F-key" *all the way till the laptop powered down by itself* after 2-3 minuets.
Then, powered up the laptop normally...voil, running normally, with the newest bios... :)))

Satellite P200-P100 - Black screen after a Windows 7 update

Hi,
I have a Toshiba Satellite P200-P100 running Windows 7.
A few weeks ago, after a Windows 7 Update, my monitor would not show any image, it would light up, but still no image. Not even the BIOS it would load.
I fixed it by using System Restore using another monitor. The same happened again today, I must have ran the same update, but this time a system restore did not solve it, neither did reinstalling Win 7.
Any suggestions?
Thanks,
Spre3

Hi
You mean you cannot see anything on the internal nor the external monitor even switching the display output pressing the FN + F5 buttons???
Hmm. in my personal opinion this has nothing to do with the Win 7 update
I mean the Win 7 OS update/installation should not affect the BIOS and you should be able to access the BIOS even if no operating system would be installed on the HDD!!!
So I assume the whole issue could be related to the motherboard issue or some parts placed on motherboard
Did you try this?
Remove the battery and disconnect the AC adaptor
Then wait a little bit (1hour) and then connect both parts again.
Then try to power up the unit
If this will not help then the RAM modules should be checked.

Hp Pvillion G6 2005ax with AMD Quad Core is showing blank Screen after latest BIOS Update

Hi
I have strange issue after the Hp Software Update. Recently i have connected to High Speed internet and Hp Asistant shown a Bios update for my System and i chose download. after that my Hp Pvillion G6 2005ax with AMD Quad Core is showing blank Screen and Caps Lock button Blinks Randomly and F12 Button also on. Kindly Suggest a Solution for this. I have been irritated by Hp Customer Care support.
My Mobile No. [Personal Information Removed]
Email ID is [Personal Information Removed]
for any help you can send or i am availbale on above contact address.

Hello , Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I read your post about the BIOS, and wanted to assist you! The blank screen and blinking of your Caps Lock, is the system trying to give you the error code for the issue your notebook is having. You can review the following document for further assistance, if needed:HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code Please note the blinking sequence of your Caps Lock, and follow the instructions in the document above. From the information that you provided, it is possible that the blink code will be related to a BIOS error. You can always try performing a System Restore, to set the notebook back to a previous working point. You can also try checking this site for BIOS drivers. Once there, you can select your Operating System and click "Update", you should be able to access and download the BIOS drivers. If you downloaded the latest driver from that site, try uninstalling the driver and installing the previous version. Please let me know if this information was helpful by clicking the thumbs up below.
Have a great weekend!

Satellite L40-14H - Black screen after updating BIOS

Hello!
I have Satellite L40-14H (PSL48E) notebook. I have installed WindowsXP, it worked ok, except the digital keyboard was turned on permanently so I couldn't type a couple of symbols. Than I decided to install special BIOS for WinXP, that have downloaded from Toshiba web-site. The PSL48x model is in support list. Alter flashing from Windows and rebooting, I entered to BIOS to see what changed. I've seen nothing new, so I exit the BOIS and reboot again.
Since that moment, the notebook turns on, but the screen doesn't, it is black :-(((
Please help me, how can I back it to live?
Thanks, Eugene.

Hi, i have exactly the same problem. I have tried everything but with no success. Am really getting annoyed with this as the computer is only 10 months old and i can see that there are several people on these forums who have similar problems. Dont mean to sound negative but it dosent make me want to choose a Toshiba again in the future. Will try the customer support tomorrow but not really expecting much.
astapasta.

PLEASE HELP!! MY Toshiba L300 Laptop has black screen after Bios update

Hi, I was looking on Toshiba's website last night for an updated driver/software to fix my windows update which was not working. Whilst looking I had a message pop up saying Bois out of date and there was an updated verion, so I clicked update for my specific laptop, thinking that will be better. A window come up saying do not switch off. The the screen froze, and I could not do anything whilst it slowly updated, then the screen went black and remained that way for a considerable amount of time. I tried rebooting the laptop, it turns on, but bios will not load, the screen just remains black. Can anyone please help me, why would an update be on Toshiba's offical website if it does this?
Laptop: Toshiba L300-25G
Model: PSLB8E-0PG007EN
Serial: 59328582Q

That doesn't appear to be a US model, and this is the forums for Toshiba USA. You may want to contact Toshiba in your region. If it's a European model, you could check the Toshiba Europe forums.
- Peter

Satellite A200-1fj - black screen after BIOS update

hello guys ,
i was planing to update my bios to this version
http://support.toshiba-tro.de/tools/eula/calleula.asp?ID=63108
and my pc got little froze and lag then i close the program that flashing my bios and restart my lap then screen black ..... i search and found this thread talk about BIOS recovery and it seemed not workin for me ( i use my 8 Gigabyte flash memory ) and just i do Fn+B when i press power button to do boot and then the power led become orange ....... and nothing happen ....
anybody plz provide me the right bios file for this model and give me a clear instruction to flash my bios with my flash memory (8 GB)
w8 ur replay guys , thx
+Message was edited: link removed - 3rd party forums not allowed+

>and i mean clear cmos in doing a short in something near to ram or change jumber ... like Desktop clear cmos
This is not possible for notebook boards
>lol , i send it to a specialist one .... tell me my current BIOS ChIP got damage by flashing it and interrupted flashing procedure ...... is that true???
Could be possible that the ROM module is damaged but in most cases the usage of BIOS crisis disk could solve this issue and as far as I know the Toshiba authorized service provider would be able to do that.

Satellite L10-232: Black screen after the lid closing.

hello
I've moved my notebook (satellite L10-232) to another room, it wasn't shutdown (just closed it). When I opened it there was nothing on the screen and the accu isn't empty (processor is still doing some things). Does anyone know how I can solve this problem?
Thanks

Easy ..
Powermanagement is the weakest and less stable functionality on any laptop. (especially with faulty batteries).
NEVER try to count on standby mode etc. It will work 999 time and the 1000 time it don't.
Now you ended with a hung laptop.
The ways to proceed :
1. the gentle way :
-push the power button ,and keep your finger on it for 10 seconds. (5 is enough ,10 to be sure)
-remove your battery
-plugin powercable
-push the powerbutton
2. the less gentle way :
-remove the power cable
-remove the battery
-wait for 24 hours
-insert the power cable
-push the power button
3. the hard way : ENSURE YOUR HARDDRIVE IS NOT PASSWORD PROTECTED,ELSE YOU LOOSE YOUR DATA.
try to figure out hat is the key startup sequence in order to reset the BIOS at boot. (it should be described in your manual somewhere)
4. the hardest way : !!!! ONLY BY A PROFESSIONAL !!!!
ENSURE YOUR HARDDRIVE IS NOT PASSWORD PROTECTED,ELSE YOU LOOSE YOUR DATA.
The laptop has to be opened and all battery should be removed. All capacitors should be emptied (by letting laptop without any batteries for 72h) . Then power up
the laptop.
Please note that I cannot be held responsable for any damage or data loss by any circumstances.

Toshiba Satellite L755-S5216 Black Screen after failed bios update

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