Toshiba shipping policy/process for recovery media - bizarre and expensive.

Is anyone else upset that Toshiba charges nearly twenty five dollars to mail us something we already essentially own?
"There is no charge for the software itself, for which customers already own licenses, and as of 10/1/10 the shipping and handling charges for delivery of recovery media in the US is $24.95 for DVD media or $34.95 for USB sticks."
Also, for such an exorbitant price for getting such a small, lightweight package physically to the customer, I don't think it's out of line to expect Toshiba to be OVERNIGHTING the disks....but, it appears Toshiba does not do this, either; my email told me that while "most orders ship the next business day," I should expect to wait 5-7 business days to receive them. Clearly, they are NOT overnighting this.
Worse yet -- when I checked the tracking of my package, it appears, for some bizarre reason, Toshiba has elected to ship my disks from North Carolina to Georgia (via DHL?) and then, from GA, back up the eastern seaboard to Baltimore, Maryland, where I live.....via the US postal service. This must be some "one size fits all" mailing scheme, which I object to very strongly, given I've laid out $24.95 for what ACTUALLY should only cost a couple bucks, tops. It's ridiculous to ship a package from North Carolina, to GEORGIA, then Maryland. That's wasting several days to ship something in the WRONG DIRECTION. And using two companies to do it. Other companies I do business with don't do this....why does Toshiba? It is idiotic. I object to it because for $24.95, this could be overnighted to me, directly from North Carolina to Maryland, and Toshiba would STILL pocket a profit.
We as customers should demand better service than this....every day without the computer is like a week, and we're paying for top not service here!

The Recovery discs cost 24.95 is already a package which is for the disc and the shipping. Normally the standard shipping time is 7 -10 business days because when a customer orders a recovery disc, that is the only time that toshiba creates a recovery disc for the laptop that is, according to the tech that I have spoken to. Some toshiba laptops does not come with a Recovery disc because the laptop already had a Hidden Recovery Partition that would allow you to create your own recovery disc and perform the recovery process without needing a recovery disc. So generally speaking, getting the RACD would depend on the model of the laptop that you have or if the laptop's hard drive is being replaced

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For all of you who know less than I do, a HDD in the ultrabay slot can be used as a Recovery boot, and for the R&R backups.
These must both be put on the primary partition of the HDD.
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Hi
If possible, turn on power, press F10 to enter BIOS mode, and run Memory Test and Hard Drive Test if any test fails you need to replace the part. Please note you need to be sure which part has failed and replace that part only then the unit will work fine. As per my understanding error code 303 is Hard drive failure.
Let us know how it goes!
"I work for HP."
****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
****Please mark Accept As Solution if it solves your problem****
Regards
Manjunath

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Toshiba shipping policy/process for recovery media - bizarre and expensive.

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