Toshiba support bios update bricked my laptop.

I flashed my bios on the 2nd May at 7:44pm, prior to this I closed any running programmes etc, I clicked the bios utility that I downloaded from the Toshiba support website, it said it was updating the bios from 2.10 to 2.20, the laptop went to reboot and just died, absolutly inopperable, I push the power button and two clicks comes from the DVD drive and thats it, no HDD activity whatsoever..., I contacted Toshiba and spent £7 on the call only to be told that Toshiba wernt liable for the damage, I googled it and it appears that I am far from an isolated case, infact several other Toshiba customers have experienced the exact same thing, is this a scam by Toshiba to generate extra revenue from suckers like myself who go to their support page and trust Toshiba when downloading utilities from Toshiba, I have now been told that I have to pay £224 for a new motherboard, that is unacceptable, thats like me smashing someones window, knocking their door and charging them £100 to fix it, has any one else had a similar experience or know anyone else who has?

I have been racking my brain to try to get my girlfriend's P755 running windows 7 to communicate with my XP print server. I came to the Toshiba website and found the BIOS update to 2.7. The issue the update addressed didn't fit the network issue I was having but I figured what the heck it can't hurt,, right? Ha,,, Wrong. I followed the flash instructions to the T and when the PC re-booted wham Windows froze on the splash screen. After calling Toshiba where they tried to relieve me of $50 to assist me since her PC is a couple of months out of warranty I came to the website and found the F2,, F12 ESC instructions, none of which would get me into the BIOS setup screen. I even tried holding down the F2 key as someone mentioned while turning on the power to no avail. So I will share with everyone what I did to get into the BIOS and what I found when I got there. I held down the ESC key before hitting the power button then after the screen flashed once I hit the F2 key and voila I was in. Then when I got to power setting where I had to select allow network to wake PC <enable> <disable> it would not accept either entry and reported both a INVALID. I hit escape and backed out of BIOS and entered again and somehow managed to blow by power setting and set everything to the defaults. Oh one other thing. If you decide to burn the flash program to a CD it will go through the motions and even verify the CD but there isn't anything on it. Is Toshiba that hard up for money that they're trying to scam us or what? I personally own three Toshiba notebooks but the last one I bought may be "the last one I ever buy" if I encounter an issue like this again. Never in 30 years of dealing with PCs have I have a BIOS flash crash on me. What's up Toshiba?!?!?!?!?!?! You put out a bogus update then try to charge people $50 for a three minute fix that ended up taking me three hours? For shame,, for shame.

Similar Messages

BIOS Updater tool for laptop says it is not comptible with laptop.

I have a Satelite C855D-S5106, and Toshiba says, when I go through all the dropdown boxes to select my model of laptop, that there are two (one older, one newer) BIOS updates for this laptop. However, when running either update tool, they both give me a notice, stating that they are not compatible with my model of laptop.
What do I do now?

The Toshiba service station can also update the bios.
Your support page is here - Support page
The newest bios update information:
Change History
Version 6.20 - 2013-01-21
Fixed: System hangs after settings are changed by TSS.
Added: CER key for a Smart DE issue.
This shows that it fix's system hangs after settings are changed by TSS (Toshiba service station), That tool shows you what updates are available, then downloads and installs them for you. Because of this I would update the bios though many believe that if its not broke dont fix it when it comes to the bios.
The Toshiba service station sometimes will show a bios update that does not apply to your laptop, it went away after a couple of weeks on mine.
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!****

BIOS Update Bricked Pavilion G6-2040NR

A BIOS update bricked my wife's laptop.
At least, that's the surmise, (cap lock flash and all, I have 30yrs around computers, not a noob) given it hasn't worked since mid-June, and there was an update for it June 17 2014.
I've gone through every step on another support page on this same site, http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/How-to-use-the-HP-BIOS-update-uefi-utility/... , but the phoenix tool suggested in step 7 to download doesn't do the job it is supposed to on update file sp66880 to enable me to complete getting a USB stick together capable of recovering the system.
I cannot for the life of me find an update of this same tool to work in the same manner (beitas solution was posted March 4, 2013; update was 15 months later, it's 22 total months later, I figure there must be an update).
I'm through step 6 and just stumped. Any feedback would be greatly appreciated. Thanks.

We did try all of that in diagnosing that it's restore BIOS via USB or nothing. The page I referred to in my original post seems to be my only option at this point.
The issue at hand, is: (c/p from http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/How-to-use-the-HP-BIOS-update-uefi-utility/... ), posted by http://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/1385209 (if I could somehow tag him)
]]6. Download and run the HP Notebook System BIOS Update from the HP support drivers page.
]]- Now this file will be named sp****.exe. DO NOT RUN THIS FILE ON OTHER PCS... Extract this exe (with winrar, 7zip etc)
]]- There you will find the biggest file(by size) in the folder, it can be *.bin, *.ph or whatever. Just find it, DONT DO ]]ANYTHING YET.
]]7. Now download the phoenix mod tool from here:
]]http://www.sendspace.com/file/xxd63k (or google it...)
]]- Extract it and open the PhoenixTool.exe, open the *.bin file you found in original BIOS.
]]- Let it do it's word and keep clicking ok..
Step 7 is where I am stuck. The Phoenix Tool available there errors out on trying to open the BIN files. I've searched for a more recent Phoenix Tool since his post, considering his solution preceeded the most recent BIOS update, but to no avail.

Lion Update Bricked My Laptop

I am on day two of trying to fix this, but nothing seems to work.
The other night I got the "install updates screen" which I did. I went to sleep, woke up, my screen was white and the computer kept restarting. So, I did the normal PRAM reset, launched the recovery console and did disk utility to clean up permissions. Then, when I restarted the computer, I got the folder with a question mark. Once again, I loaded up the recovery console and decided to revert to my most recent time machine backup. So, I let it run and do its thing. The computer restarted and now the fans are running faster than usual, the computer is absurdly loud (mechanically, not the volume) and the blinking folder appears but I am no longer able to access the recovery console.
Having tried another Time Machine restore, it failed, even going to an older backup. Tried a clean install of the entire system, still a blinking folder. It's a bit insane. The update has bricked my laptop and so far there is no way to fix it that I've seen.
What should one do?

I would certainly put money on Shootist007 being correct. If the loud mechanical noises you're hearing are coming at least in part from the front left corner, that's where the hard drive lives, and loud noises coming from the hard drive is a serious problem. In Recovery Mode, try opening Disk Utility, then select the hard drive (the one with the convoluted name, not the volume with the familiar name, indented underneath it) and look at SMART Status at the bottom of the window:
If the noise is not coming from the hard drive and SMART Status says "verified," it could still be a failing hard drive. However, it could also be a very badly corrupt hard drive. Try repartitioning it in the Partition tab (after selecting the hard drive). Once the hard drive is freshly repartitioned, using the GUID partition scheme, with a volume formatted as Mac OS Extended (Journaled), try restoring from a backup again. If that doesn't work, try erasing the hard drive again and installing a fresh system. If that still doesn't work, it's almost certainly a failed hard drive.

B500 BIOS Update bricked my IdeaCentre

Hey folks, I hope anybody can help me. I just updated to version 22 with the Windows flashing tool. Since the reboot nothing is working anymore. Just the fan is working and the hdd is starting but no power led or hdd activity led and a black screen. Any suggestions? Thx in advance! Schlikkes
iPhone addicted since '2008

I ran the update last Tuesday night while working on the machine, and thought nothing of it. Then I shut down for the day, and when I returned home, same exact problem.
I'm a US customer so I don't know if support experience will differ. I called Support, explained exactly what happened, and they asked me to try a bunch of things, including powering down and holding the power button down while the plug was out. I did all that, and well, nope, no resolution. I was then told someone would come out to my home within 3-5 business days. Best part of the support call? When they asked me to plug the computer into an external monitor.
I'm a bit miffed about the whole experience, especially that at least a few people have reported the error here, and there's no official response from Lenovo. I'm also a bit miffed that beyond the fixes the patch was supposed to make, there was no warning that this could have occurred.
Anyhow, I'm now waiting for someone from Unisys to come fix my computer at my house. I've really liked it so far, but right now, it's effectively a giant door stop. Sigh.
Jonathan Becker
CURRENT LENOVO PRODUCTS: Thinkpad Tablet 2
sn #R9WHND7, Win 8 Pro, BIOS 1.51, with Dock and TPT2 keyboard
Thinkpad USB Keyboard with Trackpoint
IdeaCenter B500
PAST: Thinkpad T22, X60 Tablet, X220 Tablet

Where is a BIOS update for P505-S8010? And does Toshiba have a driver utility?

I have searched Toshiba downloads a lot and I can seem to find any bios update for my laptop
any links to the bios would be very helpful
Solved!
Go to Solution.

ACPI Flash BIOS version 2.90 for Satellite P500/P505 (PSPGSU/PSPGJU)
Select the Download link at the top of the page.
You'll find it in the drop down menu under BIOS.
A lot of people posting here have had problems
updating the BIOS. If you've never updated it
before it might be a good idea to find out
what's involved.

Bios update for my Toshiba satellite c675-s7200 - Helppppppp :/

I am being told to download the bios update for my laptop so I put in the serial # and it gives me an update but I have read alot about once you upate your bios it wont work so I am really nervous about doing this..here are the problems I have been having..
1. My laptop was restored back to the factory settings just like it came out of the box.
2. When I turn on my laptop I have to press f1 to start windows now keep in mind it does not ask me to press any keys I only knew to press f1 because it was stuck on the Toshiba screen showing the f2 and f12 keys so I began pressing them all until i got to windows. None of the function keys work expect f1
3. Once I get into windows everything runs and works fine. I have gone into my toshbia asst to reset the bios to default but it does nothing so I can not apply it. What do I need to do?
I have been told that I need to replace my cmos battery but then I have been told that is not the problem the problem is the bios settings need to be changed to the default WELL ok how do I that if it will not let me?
Helpppppp...

Hi! It could be your CMOS battery causing this. Shut down your PC. When it starts up and you see F2 and F12 at the bottom of your screen, press F2. Find where it says to set to default on the bottom of the screen. My default is F10. Yours
may be different. After you set to default , save and exit!
Dokie!
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

Dead Satellite A500-1GP after unintended Bios update

Hi everybody,
A friend of mine bought a new toshiba Satellite A500-1GP laptop a month ago. Windows 7 pro 64bit preinstalled.
Also preinstalled: toshiba support software which - properly configured - automatically searches for and installs critical patches and updates.
Last sunday this wonderful piece of software recomended a "critical update" to my friend - she is no expert but an experienced user who can tell the difference between a bios update (and avoid that!) and a security patch she agreed to download and install what she believed to be a security update.
Of course she gave permission to a bios update being installed. During the update process the machine froze completely. She waited for three hours and then pulled the plug. Guess what: the machine is now completely defunct. No lights no display no fan, simply nothing.
Toshiba support hotline told her that her two weeks old laptop is not under warranty because that warranty does not cover "software problems" and Bios updates are software updates.
The repair company says a repair will most likely equal to buying a new laptop so here we are...
My questions:
1) the laptop is a Satellite A500-1GP (PSAR9E-01M00QGR) with a phoenix UEFI bios (the toshiba/phoenix bios update tool 1.1.26 is pretty radical - no warnings at all !!! it even tried to update my dell laptop as well, lucky me!).
I have found some posts regarding older machines which can be reflashed by using an usb-floppy, a dos bios rescue disk and a key-combination (Fn+B or Fn+F...). is there a way to do that with an UEFI bios too ?
2) Does anybody out there have the same problem ?
3) Any chance to get toshiba to help us with that issue and prevent others making the same mistake by at least include some sort of warning into their bios updates ?
thanks for your help !
tony

> The repair company says a repair will most likely equal to buying a new laptop so here we are...
I doubt this
I think the BIOS ROM module was not flashed correctly (who knows why) and therefore you cannot boot the notebook.
This can happen due to different reasons maybe the update process has been interrupted due to a process running in the background, etc
In order to solve this issue, the ROM module should be flashed again using an special BIOS crisis disk... that's all.
The BIOS update is always a sensible procedure but if everything has been made correctly, then the BIOS update should finish successfully.
I found this very interesting and useful Toshiba doc and HowTo update the BIOS correctly!
http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=60
I recommend to get in contact with an local ASP (Toshiba authorized service partner) in your country. The guys will help you!
Here you can find all ASPs worldwide:
http://eu.computers.toshiba-europe.com -> Support & Downloads -> Locate a Authorised Service partner
Good luck

Dead satellite after bios update

hi everybody,
a friend of mine bought a new toshiba satellite A500-1GP laptop a month ago. Windows 7 pro 64bit preinstalled. also preinstalled: toshiba support software which - properly configured - automatically searches for and installs critical patches and updates. last sunday this wonderful piece of software recomended a "critical update" to my friend - she is no expert but an experienced user who can tell the difference between a bios update (and avoid that!) and a security patch she agreed to download and install what she believed to be a security update.
of course she gave permission to a bios update being installed. during the update process the machine froze completely. she waited for three hours and then pulled the plug. guess what: the machine is now completely defunct. no lights no display no fan, simply nothing.
toshiba support hotline told her that her two weeks old laptop is not under warranty because that warranty does not cover "software problems" and bios updates are software updates. the repair company says a repair will most likely equal to buying a new laptop so here we are...
my questions:
1) the laptop is a Satellite A500-1GP (PSAR9E-01M00QGR) with a phoenix UEFI bios (the toshiba/phoenix bios update tool 1.1.26 is pretty radical - no warnings at all !!! it even tried to update my dell laptop as well, lucky me!). I have found some posts regarding older machines which can be reflashed by using an usb-floppy, a dos bios rescue disk and a key-combination (Fn+B or Fn+F...). is there a way to do that with an UEFI bios.
2) does anybody out there have the same problem ?
3) any chance to get toshiba to help us with that issue and prevent others making the same mistake by at least include some sort of warning into their bios updates ?
thanks for your help !
tony

Problem solved! It was a stick of RAM that wasn't seated properly. The laptop is working fine Thanks for all your help guys!
Adrian

BIOS update for Equium A60-181

Hi, according to the toshiba website there's a new BIOS update for my laptop.
I was wondering is it worth the update unfortunately there's no information
supplied with regards to bug fixes or improvements ? Also should I use the
Windows update tool or use the bootable CD option it's just I don't feel safe
flashing under Windows XP unless this is a standard flawless procedure ?
cheers,
Richard S.

Hi Richard
Richard do you have some problems with your unit? If everything works fine I do not see any reason for BIOS update.
If you think that BIOS update is necessary you can try Windows based Bios Update but please check first Toshiba BIOS-Update Description before proceeding.

Satellite L - After BIOS update it won't start up again

I just got an email saying there was a BIOS update for my laptop. It started to install but my computer shut down and won't start back up
PLEASE HELP!!!!!!!
The update was: ACPI Flash BIOS version 1.90 for Sat/Sat Pro L355D/L305D (PSLE0U, PSLC0/1U)

Hello
And what Satellite notebook you have exactly? Is your notebook designed for this update or is it another model?
After a failed BIOS update you can try this workaround: Remove the AC/DC adaptor and battery then wait one hour. After this connect the AC/DC adaptor and battery again. Now try to start the notebook again.
If the notebook doesnt start you need help from a notebook technician. Therefore contact the nearest authorized service provider. They can help and will try to reflash the ROM module I think or the mainboard must be exchanged.
Greets

Satellite L - Vague BIOS update descriptions

Tempro alerted me to a BIOS update which 'increases functionality'
So far I haven't bothered to install any of the TEMPRO updates as none of them seem to be important.
Wouldn't a more detailed explanation of what a particular BIOS update is going to improve be helpful.
For instance, what functionality does the following update increase.
FTP-URL bios-20090430112041.zip
Date last modified 04/30/09
Company Toshiba
Type BIOS Update
Subtype windows-based
Size (Kb) 1582
Version 1.80-WIN
Language Universal
Country World Wide
Description This Bios Update adds increased functionality to your system.
Message was edited by: ant99

Thank you for quick reply Lars. It's an L300-1G6.
In your answer you first say "you must download and install all updates what TEMRPO says"
And then "only update the BIOS if it's necessary or let's if I have I have problems with the computer. "
which seems contradictory.
As the computer is working perfectly, I decided if it 'aint broke, don't fix it, and that's why I was reluctant to
install updates that weren't described as urgent or security related.
I did try the Toshiba website for a detailed description of the last two BIOS updates but couldn't find anything
that explained in any way what functionality they improved.
Cheers,
Anthony

Does Toshiba supports an BIOS Update Utility like DCCU?

Hi all
Different notebook manufacturer use a utility called the Client Configuration Utility (DCCU) which can be used to update the BIOS for multiple notebook models from the series.
I have searched these forums and the web but I cannot find a similar tool for Toshiba laptops.
Can anyone point me in the right direction please?
Thanks
Scott
Edited by: admin

> My firm has hundreds of laptops from another large manufacturer who do supply the DCCU utility to centrally manage BIOS updates and other BIOS settings, such as enabling/disabling options like Wake On LAN.
Well, the Toshiba provides a tool called Toshiba HWSetup. Using this tool you can change the different BIOS settings like booting order, wake up on LAN, etc very easily in the Windows OS.
As you know BIOS update is always risky and the BIOS update procedure is not always the same on all Toshiba notebooks series. The wrong BIOS or wrong update procedure can damage the motherboards ROM.
Therefore the BIOS update must be done on single notebook.
> Why is it that this particular manufacturer can create the DCCU utility that works for all machine models and Toshiba cannot produce a similar utility please?
Who knows ?:| I didnt find such informations in the internet or on the Toshiba page Such questions can be answered by a Toshiba technician or Toshiba manager but as you probably dont know this is a user-to-user forum and a simply user like me and you dont know such details In my personal opinion every manufacturer have own policies and restrictionsThat's all
Best regards

BIOS update resulted in a bricked laptop

Hi
I decided to flash the latest BIOS update available for my laptop model (HP envy 15 j028tx) from the HP support site. The exe created a USB drive with the bios update and some other tools (mem check etc in uefi mode). The installation of the BIOS update completed and i was told that upon reboot, it might take a couple minutes with some blinking leds before the display became active but after waiting around half an hour, since nothing was happening (except for the fan spinning), i restarted the laptop manually.
Since then, i haven't been able to get to BIOS post. The laptop just sits there with the fan spinning, the WiFi led in the off state and the display completely off, the caps lock led cycles once (which is normal behaviour as far as i remember) and the hdd led blinks a couple times and then turns off. The original BIOS was Insyde F.1C and the update version was F.65. I've spent hours trying to figure out a solution but haven't had any success at all.
- I have tried connecting an external monitor which didn't do anything.
- I have tried taking the battery out, holding down the power key for 15 to 60 seconds with the power adaptor disconnected and rebooting.
- I have powered the laptop on while pressing Win+B with the HP_TOOLS USB in various ports.
I would greatly appreciate any help in trying to resolve this problem, thanks in advance.

HI , Thank you for your query. I grasp that after installing a bios update your notebook no longer boot up. When you power on the notebook you hear the fan spin up and the hard drive light blinks a couple of times but the display remains blank. The LEDs on the Caps Lock cycles. You have tried to use the Windows + B to reload the bios to no avail. Here is a link to HP Notebook PCs - Restoring the BIOS. Another link that may help is HP Notebook PCs - Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot If you are still unable to boot up your notebook, I suggest you contact HP support for assistance. Please contact HP support at Contact HP Support To say thanks for replying please click the thumbs up icon below.If this yielded a resolution please tell people by selecting solution provided. Best of Luck!

BIOS update for Toshiba satelite C660 failed and the laptop is not coming up again

My laptop had a problem charging the battery,even as i tried three different new batteries,it was still the same.So i decided to do BIOS update perhaps it would fix it but it didn't,guess my mistake was coz i did the update via windows.
can anyone here assist as the PC is not coming up again.

Try the Troubleshooting Assistant or the suggestions in this article.
What can I do if my Windows 7 or Windows Vista laptop won't start?
- Peter

Toshiba support bios update bricked my laptop.

Similar Messages

Maybe you are looking for