Toshiba Television Set-Up

I need assistance in getting my mother's television set-up. I'm not located in the same community and I must rely on Best Buy to help her, but they are not responding to her. She is 84 years old...she bought the TV after Christmas, but she did not have the money for the cables (I'm just finding out about this), so she waited to set it up. I'm not sure what the problems are, but I feel that she is not getting the customer service she needs. I know she is difficult to deal with because if her age and her lack of technology experience. This is no excuse for poor customer service. She has spoken with the store manager and has not gotten any help. She has been trying now for two weeks to set this up on her own. As I said, I must rely on Best Buy, since I'm not located close to her. What is the name and phone number of the district manager for Best Buy in Springfield, MO. Thank you.

What computer do you have? Check the label on the bottom for the model and part numbers.

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