Toshiba virtual store - Site Maintenance

Question

I have a journ.e touch, for at least 4 days now I've been unable to get onto the virtual store, it just opens up as a browser saying "Site Maintenance" and if you go to http://www.toshibavirtualstore.com/ on any device you get the same message.
I reproted this to Toshiba yesterday, but does anyone know what is going on?
Thanks

Answer 1

I have a thing for poor/bad customer service, i.e tech support agents that don't know anything about a product that I own, then trying to fob me off by saying its nothing at their end, its a problem with the journ.e which they say they don't support (even though its supplied through retailers in the UK!).
Some sort of ERT from Toshiba would be hand, as its been 10 days since the website went off line, and using the phrase "coming soon" does not really cut it with me.
Also, some form of advance warning is usually given when a website goes down for maintence/upgrade to give users prior notice of what is happening.
I'm not annoyed at the fact they've taken the website offline to hopefully make improvements. What I am annoyed at is the customer service aspect, and the lack of foresight that was given to not informating customers of what they were going to do.
It's this sort of treatment of customers that puts me off certain suppliers, and in this day and age, companies should be trying their upmost to keep the customers that they do have.